Agoda Customer Service Issues

Booking Id [redacted]19 under the name M. Falvey. I contacted the hotel yesterday only to find out they will be closed during my reservation. They mentioned they will reopen at the end of August. I am disappointed that they did not notify me about the closure when I asked. I am seeking a refund for my inconvenience. I have already emailed customer service twice, but they informed me to submit a ticket to send an email. I believe customer service should be able to receive emails directly.

Currently staying at Temasek Hotel, we were unexpectedly asked to check out due to incomplete passports. Despite prepaying for our stay, the hotel did not specify the passport requirement during booking. This rule was only communicated upon our arrival. The hotel staff advised us to reach out to Agoda for a refund. Initially booking four rooms, we must now return two as only four of us possess passports. Hoping Agoda can assist us in resolving this issue.

I am trying to address an issue regarding a booking at your hotel that was mishandled. I was wrongly charged for one night by a staff member's friend, who claims it was part of your booking process. I have contacted my credit card company to dispute this charge. The booking date was changed due to a computer error, resulting in confusion about my check-in day. I made the reservation close to midnight, why would the hotel assume I would check in on the previous day? This is not the first time this situation has occurred, and I am frustrated with what seems like preferred treatment given to the staff's acquaintances. I find the behavior of some hotel employees, including the inappropriate eyelashes, unprofessional. Reviewing your policy, I should only be responsible for the first night's stay, not the exorbitant amount I have been charged. In contrast, I praise Hilton Garden Inn for their fair treatment and service.

Subject: Request for Full Refund for Booking at The Royal Hotel Dear Sirs, I am writing regarding my booking at The Royal Hotel in Scarborough on the 10th and 11th of July [redacted] with reference number [redacted]07. Upon arrival at noon, I was disappointed to find that the room I was given, Room 5, did not meet the standards I expected. Despite paying an early check-in fee and being charged for parking, the room was substandard. It was dirty, small, lacked essential amenities as advertised, had cleanliness issues, and the view was unsatisfactory. The room did not have satellite/cable TV, toiletries, or proper cleaning. The conditions were unacceptable, especially during the pandemic. I immediately requested a different room but was informed that none were available until later in the evening. Due to the state of the room, I chose to find accommodation elsewhere and left the keys at the reception. Unfortunately, attempts to contact the hotel afterwards were unsuccessful. I have attached photos highlighting the room's condition and misrepresentation compared to the booking details. I expect a full refund promptly as this experience did not meet the promised standards. I have also reported the issues to the Environmental Health Department at Scarborough Borough Council to address the hygiene concerns during the pandemic. I anticipate your prompt response and the reimbursement of the full amount. Kind regards, R. Platts Tel: [redacted]

Subject: Refund Request for The Royal Hotel Booking - Booking Reference [redacted] Dear Sirs, I am writing concerning my recent booking at The Royal Hotel in Scarborough for Friday, July 10th, and Saturday, July 11th, [redacted], under booking reference [redacted]. Upon arrival at noon, we were given room 5, which was not up to standard. The room lacked cleanliness, proper amenities like satellite TV, and even had limited free Wi-Fi. Additionally, the parking fee of £6 and the conditions of the room did not match the details provided at the time of booking. I have attached photos depicting the room's poor condition, including spiders, unclean surfaces, and inadequate facilities. I immediately requested a room change, but was informed that the hotel was fully booked. Due to these unsatisfactory conditions, I decided to find alternative accommodation. Despite attempts to address the issue with reception, I was unable to make contact due to long queues and unanswered calls. I am deeply disappointed by the misrepresented state of the room, especially considering the current health concerns. I kindly request a prompt refund for the two nights, the early book-in charge, and parking fee. I anticipate your prompt response regarding the refund. Sincerely, Rebecca P. Tel: [redacted]

Hello, I made a hotel reservation with your company under reference number [redacted]55 for Dolman Palace Hotel Dubai from July 15, [redacted], to July 29, [redacted]. I have been staying at the same hotel before this booking. Unfortunately, there has been no internet in the hotel for many days, and the management has not resolved the issue due to a lack of an IT person on site. I kindly request for you to contact the management at 04-[redacted] to address the internet problem or arrange for a hotel change. Most guests, including myself, are frustrated with this ongoing issue, and it seems to be of little concern to the management. I would like to extend my stay for an additional 30 days at another hotel. Please assist me in getting a refund for the 9 days I have already paid so that I can consider using your services again. Your prompt attention to this matter is greatly appreciated. Thank you.

I made a booking through AGODA for Cambridge Suites Hotel Halifax on July 21, [redacted]. Here are my reservation details: Reservation Number: [redacted]34 Location: Halifax, Nova Scotia, Canada Hotel: Cambridge Suites Hotel Halifax Check-In: Thursday, August 6, [redacted] - 4pm Check-Out: Sunday, August 9, [redacted] - 1pm Number of Rooms: One Reservation Name: Jacqueline Breton I need to cancel my reservation as my reason for traveling to Halifax has been canceled. The Neptune Theatre has canceled its entire season due to COVID-19. Total Charged: $[redacted].09 (Paid in full) Please advise on the cancellation process. Thank you.

Re: Booking ID: [redacted]42 (Oasis Inn - [redacted] Gordon Drive, Kelowna, B.C. V1Y 3H7 Canada I made a booking last week for the Oasis Inn in Kelowna for July 17 and 18, checking out on July 19. Upon arrival, I discovered that Agoda had mistakenly confirmed the reservation for September 18 and 19. Thankfully, the hotel manager had one room left, allowing me to book it in person at a higher cost. However, it caused a lot of stress. The hotel manager mentioned that since it was booked through Agoda, I needed to contact them to cancel the incorrect September dates (which was inconvenient). Kindly cancel the September 18 and 19 reservations. This incident has made me reluctant to use Agoda in the future. There should be more accuracy in booking dates to prevent similar issues for others. Please reply promptly. Thank you, K. Evans

Dear Agoda customer support, I wanted to share my recent experience with booking a hotel at OYO [redacted] Green World @ Seri Putra, Kajang, Selangor, Malaysia for 3 nights from 4/7/[redacted] to 7/7/[redacted] under booking number [redacted]97. When I arrived, the hotel receptionist mentioned that there was no booking under my name. Additionally, they explained that they were closed during the day I made the reservation due to the Movement Control Order (MCO) and had informed OYO that they were not taking any bookings from Agoda. They were surprised to see the hotel still being advertised on Agoda's website. I have been charged RM265.40 on my credit card for the 3-night stay, and I kindly request a refund of this amount. Thank you for your attention to this matter. Sincerely, M.W. Arshad Phone number: [redacted]

Hello, I recently made a booking through your website for the Devon Bay Hotel in Ilfracombe, North Devon, UK. Unfortunately, upon arrival, we discovered the hotel had closed. Despite this, it was still listed on your website. This left us stranded with nowhere to stay for the two nights we had planned, causing significant stress, especially since we were traveling with a 2-year-old. I contacted your customer service team and spoke with Bryan, who assured me that I would receive a full refund for the Devon Bay Hotel. Additionally, he offered $[redacted] towards booking another property for the same two nights. We ended up booking a room at a Travelodge for just over £[redacted]. I would like to provide the original booking details for the closed hotel and the receipt for the alternative accommodation to claim the additional compensation. Thank you, Bryony.

Assalamualaikum. Saya ingin bertanya tentang bayaran yang perlu dikembalikan oleh pihak Agoda atas nama Mohd Zulkifly Jaafar. Saya telah membuat tempahan untuk menginap di Cenang Villey Inn Langkawi pada 7-9hb. Kami terpaksa membatalkan kerana apabila kami tiba di sana, pihak hotel memberitahu kami bahawa tiada bilik yang kami tempah, hanya ada satu bilik yang tersedia. Meskipun mereka memberitahu bahawa bilik tidak ada, tetapi Agoda telah memotong bayaran dari akaun bank saya. Saya telah menghubungi Agoda sebelum membatalkan tempahan dan telah mengesahkan dengan mereka bahawa saya perlu membatalkan kerana tiada bilik yang tersedia di hotel, dan pihak hotel juga bersetuju. Saya telah berhubung dengan Agoda dan mereka memberitahu bahawa jumlah yang dipotong akan dikembalikan sepenuhnya. Tetapi sehingga kini, tiada maklum balas daripada Agoda. Saya juga telah berhubung dengan pihak hotel dan mereka memberitahu bahawa mereka tidak menerima apa-apa bayaran daripada Agoda. Bagaimana saya boleh menyelesaikan perkara ini? Kerjasama anda amat dihargai. Kami tidak menginap di sana langsung. Terima kasih.

Dear Madam or Sir, I would like to inquire about the possibility of rebooking our non-refundable rooms ([redacted]51 for Pronk and [redacted]11 for Goossens) for a future date in [redacted] due to the impact of the Coronavirus pandemic. We had initially made these bookings on October 4, [redacted], under different circumstances. We have already made arrangements to reschedule our F1 tickets and flights to align with the new schedule, and we hope to do the same with our hotel reservations. We appreciate the flexibility being offered during these challenging times. We recently received an automated response from the Carlton Hotel advising us to contact Agoda's customer service to proceed with the modifications. Could you please provide us with the necessary information on how to directly reach Agoda for assistance in adjusting our reservations? Thank you in advance for your help. Sincerely, John P. and Hans G.

Booking # [redacted]10 on March 11, [redacted] at Rosen Plaza Hotel for March 17-24, [redacted]. I made a last-minute booking for a Disney World trip with our grandchildren but had to cancel due to Covid-19 and Disney World closing. I contacted Rosen Plaza on March 13 to cancel, hoping for a credit or refund but received no confirmation or further communication. Despite attempts, I couldn't reach anyone at Agoda or Get Human. I've been in touch with Allianz Insurance for help, but the process is slow. They requested proof of cancellation and I still haven't received any credit or refund. Can Agoda please provide confirmation that no refund or credit was issued for this booking? Contact me at [redacted] or [redacted] / [redacted].

I had plans to attend the Formula 1 Grand Prix in Singapore, but it got cancelled. My flights were also cancelled since Singapore is not allowing tourists into the country. I need a refund for my booking due to these circumstances. My booking reference is [redacted] under the name S. Couch. The Champion Hotel agreed to waive the cancellation fee, but they haven't received payment for the 5-night reservation. The total refund amount is [redacted].97 euros. The hotel suggested contacting Agoda directly for a free cancellation and full refund, as the payment was made through Agoda, not directly to the hotel. The hotel is willing to waive the cancellation fee for this situation.

I recently had a disappointing experience with your company. I arrived at Waikiki Beachcomber after a long journey to find it closed. After being redirected to another hotel, they couldn't locate my reservation, but eventually provided a room. Even though I had already paid, they attempted to charge me again. I am dissatisfied with this service and hesitant to use your company again. I require a receipt of my payment and request that you contact Waikiki Outrigger to resolve the payment. Suzanne Timmer

Dear Agoda Customer Service, I recently made a booking for the Grand Millennium in March, which I believe to be refundable. Unfortunately, due to COVID-19 restrictions in Victoria, Australia, I am unable to travel to New Zealand. I am kindly requesting either a refund or a date change to [redacted]. I have already reached out to the hotel, and they have agreed to waive any cancellation fees. Please assist me with canceling the reservation and processing the refund. Thank you for your help. Sincerely, Jasmine

Subject: Billing Discrepancy with Klarna Hello, I am writing to address an invoice that I am supposed to pay through Klarna. I received an invoice that I believe is erroneous. I consider this invoice to be irrelevant, and I will disregard it with the reference code [redacted][redacted]. Invoice amount: 63.61 EUR Order date: December 23, [redacted] Email address associated with the order account: [redacted] I am disputing this invoice as I have not received any services from you related to this invoice. Please refrain from using this email address as I can only access my Facebook account. Current email address: [redacted] (please correspond to this email address) Kindly respond to me via email by no later than August 5, [redacted]. Thank you. Best regards, Christian D.

I had made a reservation at Hotel Royal KL, but upon contacting them for check-in, I was informed that the hotel was being used for quarantine patients. I did not receive any prior notification via email or phone. At the last minute, they redirected me to Royale Bintang Hotel, which I found unsatisfactory. The rooms at Royale Bintang are quite different from those at Hotel Royal KL; they are outdated with faulty lamps and strange odors, despite being non-smoking. Additionally, the walls and ceilings are in poor condition, with dirt and water droplets present. The air conditioning is also inefficient, making the room uncomfortably warm. I am disappointed with this unexpected change and do not believe the price is justified for the subpar accommodation. I hope to receive a refund for one night to address this issue.

I made a mistake when providing my email address due to vision problems. My correct email is [redacted], but it was incorrectly written as [redacted] I need to cancel my reservation for the 14th and 15th at Chaco in Albuquerque because my daughter has contracted Covid, and we won't be able to make the trip. Today is August 9th, and I have noted this cancellation request. Please confirm the cancellation by reaching out to me at [redacted] Thank you, Susan J Deyoe.

Booking #[redacted]26 for Ayres Hotel Costa Mesa, CA, USA J. Manderson I made a reservation for May 22-25, [redacted], but was offered a better price by another Agoda screen, which led to an unintentional booking for May 18. Despite trying to rectify this quickly, I was still charged. Due to personal circumstances, I couldn't address this issue promptly. Kindly refund the $[redacted] charge plus the $3.39 foreign transaction fee to my Bank of America credit card. The original reservation for May 22-25 was cancelled due to Covid, and I felt tricked by the unintended booking for May 18. Your understanding and assistance in issuing the refund would be greatly appreciated, as this situation has been stressful for me. Thank you for your help in resolving this matter. J. Manderson