Amazon Customer Service Issues

I am a Prime member through Frontier cable on a yearly contract that started on December 22, [redacted], with a store Prime credit card. I own 2 Alexa music devices, one smaller and one larger, for which I pay $3.99 per month for unlimited music. Recently, I switched the smaller device for the larger one in a different room to listen to both simultaneously. After accepting an upgrade offer for $7.99 to enable listening on both devices, I am still unable to play music on both at the same time. Furthermore, I noticed additional charges of $1.85 and $7.99 on my account. It seems Alexa is only allowing one device to play music despite the upgrade. I am unsure why I paid for this if it doesn't work. If there is no solution, I would like to know how to revert to my previous setup.

I have been noticing Prime Video charges on my Chase Amazon Credit Card, ending in [redacted]. Initially, it was $9.99 for a Cinemax Video, which I don't watch. I contacted customer service on 3/5/20 at 9 am to cancel it, and they said it would be done in 3 to 5 business days with a refund. However, I've noticed subsequent charges of $7.99, and due to the lockdown, I couldn't reach out for assistance. I only subscribed to Prime Channel, not other channels. The credit card charge shows an order number for Prime Video*M74X76EY2, order number Do1-[redacted]-[redacted]. I have canceled my Chase Prime Card due to this issue. I am willing to pay for any charges if it's for something I watched. Your prompt attention to this matter is appreciated. Looking forward to your response. Thank you. Edwin B.

Two orders, Order # [redacted]-[redacted] and Order # [redacted]-[redacted], were mistakenly delivered to the wrong address today. I have been unsuccessful in reaching customer service via phone or live chat online. Despite trying to flag down the Amazon delivery truck, I couldn't prevent the misdelivery. I am unable to recognize the house in the photo taken upon delivery, making it difficult to retrieve my items. The exposure of the ink and alcohol wipes to sunlight risks ruining them. As an Amazon Prime member, I seek guidance on how to communicate with a live Amazon representative to resolve such unexpected occurrences efficiently. The current lack of real-time assistance is indeed exasperating.

Subject: Request for Return Approval - Order #[redacted]-[redacted] Good afternoon, I am writing to address an issue with my recent purchase. I ordered a GCHD Gamecube HDMI Adapter on April 7, [redacted], which was long overdue and arrived broken in the second week of May [redacted]. Unfortunately, due to various circumstances, I was unable to return it within the specified timeframe. Given the circumstances of a new baby and the pandemic lockdown, I was only recently able to retrieve the item for return. As a loyal customer, I kindly request a refund or a replacement gift card of the same value, $[redacted].86, due to the item being faulty upon arrival. Your assistance in resolving this matter would be greatly appreciated. Please contact me at [redacted] or via email. Thank you for your attention to this matter. Best regards, C.L. Perri

I recently purchased a Black and Decker handheld vacuum and now need replacement filters. The number on the box it came in doesn't match any of the filter listings provided. The number on the box is HHV1315JO42. It would be helpful if there were information available on alternative replacement filter numbers for products sold that don't align exactly with the listings. I've spent over an hour attempting to contact Amazon with no success until now. Hopefully, I will receive a response soon.

I contacted the customer support number ([redacted]) listed on the website regarding my order of the [Cuescreens] Premium OEM for Cadillac CUE Replacement Touch Screen Display. I informed the representative that I didn't receive the Free Trim Tools and Free Install Guide as advertised with my purchase. The representative mentioned a refund for my original order and placed a new order which he claimed would be sent out in 24 hours. Due to being on a recorded line, I wasn't able to provide my credit card details over the phone. Instead, the representative texted me an Amazon Support Case ID: [redacted][redacted] and his contact number ([redacted]) in case the call disconnected. Subsequently, I was instructed to buy Xbox cards worth $[redacted].00 and send the details to complete the order. After encountering an error during the process, a supposed customer service manager called, explaining the need for additional $[redacted].00 worth of Xbox cards to complete the transaction and promising a refund for the initial $[redacted].00. However, suspicious of the situation, I declined further involvement and terminated the call.

Hello, I recently realized that an item I purchased on June 17, [redacted], has been marked as delivered, but I have not received it. When returning a pair of earrings, I noticed that another pair I ordered was also marked as delivered, but it was missing from the package. I checked the delivery photo and confirmed that the missing earrings were not in the envelope. I greatly appreciate the service provided by Amazon but suspect that these earrings might have been misplaced during the current high volume of orders. I kindly request a replacement as I really adore them. Thanks, Victoria P. Order number: [redacted] Date: June 17, [redacted] Product: Drop Dangle Earrings - Orange Opal. Price: $12.95

I bought an Amazon 4K Firestick 3rd generation on 22JUN20 after being advised by Direct TV and Sharp electronics' representatives to use the HBOMAX app. We followed the instructions, but now we're being told that only major game controller devices support HBOMAX, which was not mentioned before. We are not interested in buying game control devices just to watch TV. HBOMAX is offering a $15.00 gift card as compensation, which is disappointing and feels like an insult to us customers. Amazon needs to know that the Firestick 3rd generation 4K device is not compatible with HBOMAX until HBO resolves this issue. I am disappointed in Amazon, HBO, and Direct TV for misleading customers about this.

I recently obtained a $75.00 Amazon Gift Card and still have the receipt. After picking out some items and thinking that I had used up the card's value, I mistakenly ran the card through a shredder. I received an email stating I had not paid for the items, so I used my Visa Debit Card instead. I am wondering if Amazon can credit me for the amount since the gift card was destroyed before use. I have the sales slip from the point of sale of the Amazon Gift Card, which can only be used on Amazon merchandise, so there is a record of my purchases via the gift card. Is there a possibility of a refund or is it a total loss? Amazon's Customer Service Phone Line is currently impacted by COVID-19, and I have not received any response from GetHuman.

I recently learned that my account was deactivated as a result of a possible fraud claim made by my credit or debit card company, which they have no record of. I have the item in question, never got charged for it, and wish to either pay for it or return it. I kindly request for my account to be reinstated to address this issue and would appreciate an explanation regarding this situation. As a loyal Amazon customer, I am troubled by the inconvenience caused to me and would like to get this resolved promptly.

Dear Sir/Ma'am, I am reaching out regarding my recent interaction with your team where I was informed that my order was canceled. However, I have not received any confirmation and I am concerned about the refund of Rs. [redacted]. This amount is significant for me, and I kindly request your assistance in resolving this issue. I have attached a snapshot of my chat with Mayur for reference. I have tried to address this with various Amazon executives, but they have not been able to provide a solution. I am now seeking the help of the Nodal Officer to facilitate the refund of Rs. [redacted] back to my account. As a middle-class individual, this sum is important to me and I hope for a prompt resolution. I look forward to your response. Thank you, Mohd S.

I attempted to purchase Season 2 of NOS4A2. Initially, the SD option for $15.00 was available, but after buying it, I received no confirmation. Upon returning, only the HD option for $24.80 was visible. Perplexed, I made another purchase. Today, I received emails for both transactions. However, I prefer the SD $15.00 version and seek a refund for the HD $24.80 one. The email mentioned my credit card will be charged for each episode - shouldn't I have paid for the entire Season 2 upfront? This process has been confusing. Your assistance is appreciated.

I purchased 2 Motorcycle Side Pouch Black Leather Saddlebags from CrazyLeather on Amazon, order number [redacted]-[redacted]. The expected delivery date was June 3, [redacted] - June 24, [redacted]. I placed the order on May 11, [redacted], and the payment was deducted from my account on May 12, [redacted]. FedEx was supposed to deliver it yesterday, but there is no tracking number provided by CrazyLeather. The Amazon website now shows no open orders, and I can't verify the status. I am concerned about the delayed delivery and the lack of information. I discovered the item is shipping from India, and I am unsure about the company's reputation. I would appreciate if you could investigate the status of my order or arrange a refund.

I have been contacted by a caller claiming that someone bought a $[redacted].00+ phone on my account. He insisted I enter an address into a web browser to link Amazon's system with mine. When I requested an email form instead, he declined. The caller identified himself as Danny Crooker from Texas with a toll-free number 1-[redacted]. He urged me to contact him within an hour to cancel the order. When I inquired about the order, he stated it was made by my husband, which I found odd as he is not tech-savvy and prefers traditional methods. The URL provided seemed to be for remote computer control, a method my son uses to assist with technical issues. Can someone verify the legitimacy of this call? Denise K. [redacted]

I, JW Wright, received an email from Amazon yesterday morning regarding an order I did not place. I immediately contacted Amazon Fraud Protection and spoke to David Aldrin. He explained that our computer had been hacked and offered to help resolve the issue by providing a 1-year security plan for $[redacted].00. I purchased two $[redacted].00 Google Play cards following his instructions, but they did not work. Eventually, I bought a $[redacted].00 Walmart gift card as payment for the security plan. Another person named Michael mentioned that Amazon would contact Google Play to refund the $[redacted].00 to my husband's bank account. However, Michael later claimed that a refund under $[redacted].00 was not possible and asked for an additional $[redacted].00 Walmart gift card. I refused, suspecting a scam. I am uncertain if I will receive the $[redacted].00 refund from Amazon. JW Wright

On June 12, I purchased two units of the BEMIS 500EC [redacted] Toilet Seat with Easy Clean & Change Hinges in White. The cost of one item is $13.20, while a 2-pack costs $40.65. My order total came to $28.90 including tax, and I received one of the seats on June 19. I am now inquiring about the missing second seat that I had paid for. I would appreciate it if the missing item could be sent as soon as possible. Thank you. Sincerely, B. Spalione

I recently bought a hair clipper that doesn't work at all. It won't even cut hair placed in front of it. After my printer broke down, I got a new one with an extended warranty from Square Trade. I ordered it from Amazon to print the return label for the malfunctioning hair clipper. I've been trying to set up the printer since June 13th, which I bought on the 5th, but I can't get the driver to install, causing issues with printing the label. I've reached out to Amazon multiple times but haven't resolved the problems yet. I need help fixing the printer, returning it for a replacement, refunding the men's grooming kit, and sending back the hair grooming set. The delays due to Covid are understandable, but this situation has dragged on for too long. Today is the deadline for returning the grooming set, so I urgently need assistance with these matters.

I am attempting to reach Amazon regarding a recent issue I had with a rug. The 60 by 40 rug I ordered turned out to only be one foot in size. This marks the fourth or fifth time an item has been incorrect from my recent orders in May. Various birthday gifts for my daughter have arrived flawed. One instance was a black address plaque that arrived in brown after a delay due to a lost shipment, and a pair of shoes with two left feet. These errors are frustrating, especially given the amount spent on these items. I seek a refund for the $65 rug that was grossly undersized. Despite reaching out via email, I have not received a satisfactory response. These repeated mistakes are costly and disappointing. I urge Amazon to address this issue promptly. Thank you, W.

I never received a correct address from the seller, and the label specifies not to return the product to that address for a refund. Can I please request an A-Z Amazon credit/refund for this defective product, as you have done before for other faulty items? Feel free to contact me if more information is needed. Thank you, Mary B., PRIME MEMBER, [redacted], [redacted] or [redacted] Original Message: I've been trying to reach an Amazon Representative for 3-4 months. I understand the challenges due to COVID-19, but there should be customer service available for complaints. I have made several attempts to contact Amazon through email, chat, and phone regarding a defective product. Although I can return it, I will incur shipping and restocking fees. Why am I being asked to pay for shipping and restocking for a defective item? Kindly reach out to me via email or phone at [redacted]. The defective product is as follows: Order ID: Redacted Product: Vitafusion Omega-3 Gummies, [redacted] Count ASIN: B01JJIGG0G Thank you, Mary B., [redacted], [redacted], [redacted]

I am Subir Chakraborty from Jamshedpur, Namdabasti, Golmuri, East Singhbhum, Jharkhand, with pin code [redacted]. As an Amazon customer, I am disappointed and have lost trust in Amazon's services. On March 9, [redacted], I ordered a Mandir Musical Laxman Srity Kobul Nelam 12", which was returned on March 23, [redacted]. The order number is [redacted]-[redacted], and the amount is 10,[redacted].00 INR. Despite this, I have not received a refund even after three months. Amazon issued a cheque on May 3, [redacted], which I received on June 3, [redacted]. They promised to cancel the cheque and transfer the money to my account, but no refund has been processed. When I tried to deposit the cheque on June 5, [redacted], it bounced, incurring a penalty of Rs. [redacted]. I have been unsuccessful in reaching customer service for assistance, leading to my frustration with Amazon. I urge for a prompt resolution and the refund of the money, which belongs to the Kali Mandir Trust. This is my final request before escalating the matter to Amazon's CEO via Twitter. I anticipate a resolution and appropriate action within the next 24 hours. Regards.