Amazon Customer Service Issues

I am concerned because I received two orders that I did not make. The products were sent to my shipping address, and my bank account was charged for these items. Despite making two inquiries and being told there was no unauthorized activity on my account, two shipments were still sent to me without my consent. I need this issue resolved as it seems my account may have been compromised. Please address this and provide a detailed response to my email confirming the actions taken. Thank you.

I recently ordered an Intex above ground pool that is too big for my space, so I need to order a smaller one instead. The shipping company called to arrange delivery, but I declined as I can't handle returning a [redacted]-pound pool. They mentioned they can take it back if contacted. Before I order the smaller pool, I need confirmation that the large one is canceled and I won't be charged. As a frequent Amazon shopper, I value good service and would appreciate your guidance on resolving this situation. Thank you.

On March 16th, an Amazon delivery driver drove over my wet front lawn, damaging the sod and leaving muddy tire marks on the cement. Despite having a No Trucks Allowed sign, this is the second time it has happened. After contacting Amazon twice online with no success, I have photos and receipts of the damage. I expect Amazon to reimburse me for the costs incurred, but have had no response from the company yet. I am frustrated with the lack of communication and hope for a resolution soon. - Ken

On March 4, [redacted], I placed an order for a T5 Smart Honeywell Thermostat with order #[redacted]-[redacted] at a cost of $[redacted].30. Unfortunately, on March 8, I was diagnosed with the latest strain of COVID-19 despite being fully vaccinated. Due to my health conditions, I planned to install the thermostat once I was feeling better. The package arrived, and I stored it unopened on my workbench. When I tried to install it on April 14, I realized I had mistakenly ordered the wrong model, the RCHT8610wf2006/w T5. I have the necessary C wire for installation. I missed the return window but would like to return the unopened package to order the correct Honeywell RTH9585 WF model. As a loyal customer, I reside at [redacted] Paddison Rd, Cincinnati [redacted], and would appreciate your help with this matter. Thank you.

I am writing to express my dissatisfaction with the recent service provided by your company. When I contacted the delivery person, he falsely claimed that doorstep delivery was not available, which was misleading. Despite explaining my emergency situation, he insisted on not delivering. When I mentioned filing a complaint, he dismissively responded. After contacting customer service and registering my grievance, I was later informed that doorstep delivery could be arranged. However, despite multiple attempts to communicate, my parcel was not delivered and my order was ultimately canceled without notice. This experience has caused me significant stress and frustration. I urge you to investigate this issue promptly and address it accordingly. Sincerely, Harmanjot

Order #[redacted]-[redacted] Email: [redacted] (Kandi Jackson) I received a damaged curio from Cymax and followed their return instructions which did not include a prepaid return label. I had to pay $[redacted].37 to return the 80-pound item. Amazon's policy states that sellers should provide prepaid return labels for damaged items. I seek a refund of the return shipping cost as per the policy. Please consider providing the refund accordingly. Contacting through electronic means has been limited, and I would appreciate the opportunity to discuss this matter further. My name is Gladys W., and I can be reached at [redacted]. The order was made and paid for by me, including the shipping expenses.

I purchased a set of mud flaps for my [redacted] Cadillac but unfortunately they do not fit properly. I contacted Customer Service to request a return, but after two attempts, I have not received any response from YTAutoParts regarding the return authorization. Despite being told that the supplier would contact me within 48 hours on two separate occasions, I have not heard back. I am disappointed by the lack of follow-up and am now requesting a refund for the item. I believe Amazon should take responsibility for promoting this product and issue the credit. If this matter is not resolved, I will have to reconsider purchasing from Amazon in the future.

I recently received an email confirming a purchase of a 77-inch Sony Bravia TV for over $[redacted], charged to my prime account. I did not authorize this purchase. The delivery address listed in Fort Worth, Texas, is not mine, as I reside in South Carolina. When I called the provided number, the man claimed I had called to authorize the order, although I did not. I informed him of the fraudulent charge and mentioned involving the police. He had access to my email, phone number, and address. I request that this unauthorized charge be removed from my account, as I have no connection to Fort Worth, Texas. Thank you.

I bought a Brother printer J1215W from Amazon. I didn't need it immediately, so I stored it before attempting to set it up. I followed the setup instructions, but the printer still won't work. I reached out to Brother's customer support twice, but the printer remains unable to print. I realized the print cartridges provided with the printer are empty. Amazon stated on the order page that this printer wouldn't require new ink for a year. Since I didn't open the package earlier, the return window has passed. Nonetheless, the printer is faulty and unusable. I hope Amazon can issue a credit for me to purchase a different printer.

I am writing to address the recent poor service provided by your company. When I contacted the delivery driver, he falsely claimed that delivery to my doorstep was not possible, which was untrue. After expressing my inability to leave due to an emergency, he insisted on not delivering. He then mentioned a lack of parcels in my area and asked me to come to town to collect it. Despite my intention to complain, he was dismissive. After contacting customer service, they assured me of doorstep delivery, but the driver failed to do so. Numerous attempts were made to resolve the issue, resulting in the cancellation of my order for books. This experience has left me feeling extremely stressed and mentally drained. I urge you to investigate and address this matter promptly. Sincerely, Harmanjot. Order #[redacted][redacted].

I urgently need assistance logging in due to a recurring issue. Recently, I started encountering a message when logging in that asks me to approve a notification sent to an old phone number I no longer use. An agent once emailed the notification to me, which resolved the problem temporarily. I would like to update my phone number or receive notifications via email instead. My account history demonstrates timely payment for recent purchases, including $[redacted] in Amazon gift cards, two televisions, a laptop, and a $[redacted] payment for one year of Amazon Prime. Any help regarding this matter would be greatly appreciated. - Paton E. Contact: Email: peinkc[at]gmail.com Landline: [redacted] Mobile: [redacted] (usually off)

I added $[redacted] from a cash-purchased gift card to my account, but I received an email from Amazon notifying me that my account access has been removed and all orders canceled. The email explained that it is related to another closed account due to a disputed transaction by the card issuer. I also attempted to use a pre-paid Visa gift card on my order, only to find out it was already compromised when I activated it, and someone used it. Despite speaking to Visa about the issue, the fraudulent charge was still present when I placed an order on Amazon. I am worried and unable to access the $[redacted] balance from the legitimate gift card. My contact email is [redacted] Please assist me with resolving this matter.

Dear Amazon, I have been trying to purchase the Samsung S20 FE since April 14th. After waiting for seven days for the first order, I did not receive it. I had to cancel that order. On April 19th, I tried to order the same phone again with a promise of one-day delivery. However, I have still not received the product to this day. The delivery person claims to have attempted delivery without actually trying to contact me or responding to my calls. This experience has led me to cancel the second order and purchase the phone from another online retailer. I am disappointed with the service provided by Amazon. I kindly request that you investigate this matter and resolve it promptly. Note that I have received other parcels at the same address without any issue. Sincerely, Archana Gaikwad

I recently applied for an Amazon card and would like to know if I was approved or denied. Upon entering my information, such as the last four digits of my Social Security number, my birth date, and the code provided on the site, it indicated that I had not provided the correct answer. I believe I am financially responsible as I earn over $25,[redacted] annually and have never been denied a credit card before. I am eager to receive an Amazon card for the benefits it offers. Please email me with an update on my application status. Thank you. (DOB: 9/29/[redacted], Last four digits of social: [redacted])

My Amazon account has been locked after multiple failed login attempts. I have been trying to reach Amazon customer care for the past 8-9 days but have not received a solution. I have sent emails to [redacted], [redacted], and [redacted], but I have not seen any improvement in resolving my account issue. I ordered a Samsung M33 5G mobile on April 8, [redacted], with delivery scheduled for April 9, [redacted]. Although the courier attempted to deliver the order on April 9, I missed the call as I was driving. I never received the order, yet my account got locked after it was marked as delivered. I am unable to file a complaint about the undelivered mobile due to my locked account. My Amazon ID is [redacted], and my full name on Amazon is Dheeraj Pal. My email is [redacted]

It has been more than 25 days, and my issue remains unresolved. I kindly urge you to please expedite the process of refunding our money. The delay in resolving the matter by the Amazon sports team is adding to our daily frustration. I implore you to facilitate the return of our funds today. This request comes from a place of necessity. Your prompt assistance in refunding my money is greatly appreciated. Sir, I beseech your help 🙏😭 Please process my refund as soon as possible. I am deeply disappointed 😞 by the customer service provided by Amazon, as my issue still persists. Kindly assist me, sir 🙏😣

Hello, I am currently working on a cruise ship, which means I don't have mobile signal for calls or text messages. Recently, I encountered trouble signing back into my Amazon account after placing an order last Friday. When the app prompted me to sign in again, my password suddenly didn't work. Despite attempting the "forgot password" process, I couldn't answer the security questions presented, such as "What is the number ending in 91?" which I didn't set up. This led to my account being blocked due to multiple incorrect answers. Unfortunately, I am unable to contact customer service by phone, so I am reaching out here in hopes of resolving this issue and regaining access to my account to track my order. Thank you for any help you can provide.

I have been receiving calls from individuals claiming to be from Amazon, insisting that I approve the purchase of an iPhone for $[redacted].00. The numbers they are calling from are [redacted], [redacted] (Teresa Friess), and [redacted] (David Boush). I believe Amazon should take action against these callers, possibly involving the police. I previously contacted a supposed Amazon email support that requested my credit card information for a $1.00 refundable charge. Unfortunately, this led to an unauthorized purchase of three Rolex watches. They were unhelpful regarding my iPhone issue. I enjoy shopping on Amazon and investing in their stocks but such incidents must stop or be replaced by direct communication with Amazon staff. I trust Amazon will rectify this error promptly. Please have a representative call me as I prefer phone contact over email. Thank you.

Hello, I am writing to express my concern about a couple of returns that were not successfully delivered to you. I returned some items, including glasses and earbuds, a few weeks ago at the Bishop Street UPS store. Recently, I received an email from Amazon notifying me that the earbuds were not received. I also replied to that email and have been waiting for instructions on the next steps. I am hoping that UPS can track these items to see where they may have ended up. The UPS store was very busy when I returned these items, and the staff was rushed. Although I found one mistake, I missed these errors. It was my first time returning items through UPS for Amazon, so I needed assistance from the staff. I am confident that we can resolve this issue, as some items may have been shipped back in separate batches. I apologize for the inconvenience and await your instructions on how to proceed. I will also visit the store for further assistance. Sincerely, Jane D.

I purchased two sets of bike lights, but one of the lights was so dim that it was practically useless even when fully charged. Upon informing a representative, I was advised to discard the light, which I did. Now, nearly two months later, I received a notification threatening to charge my card again if they do not receive the returned light. I expressed my concerns about potential fraudulent charges. Could someone assist me as I am a loyal customer? Thank you.