Amazon Customer Service Issues

When the package delivery personnel arrived at our building, I opened the door to let them in. After they left two packages on the lobby table, I suggested they could leave them there or buzz the resident for a signature. Despite my repeated requests, the individual, identified as "Trevor Jordan," insisted on taking the packages to the residences. When I asked them to leave the building or buzz the resident, they refused and continued with their actions, ignoring my instructions. I eventually had to threaten involvement of law enforcement before they left with the packages. I believe their conduct was unacceptable, and I have documented the incident with a photo of "Trevor Jordan" and his identification badge, which displays the name "Trevor Jordan" and the text "jtrevory" above the picture.

Yesterday I received 2 boxes from Amazon. One arrived in good condition, but the other looked severely damaged. The items inside were tossed in a garbage bag with no protection and were all broken open. The contents included almond milk, macaroni & cheese, Pepsi cans, and coffee creamer. The package even emitted a foul odor reminiscent of rotten bananas. I had to dispose of the whole mess in my garbage can, and the stench remains in the house. I took photos of the delivery, and I must say it was quite repulsive. My apologies for the complaint, but this was mishandled. Regards, Marshall P.

I am requesting assistance with a charge for a product that I was supposed to be refunded for twice, but it has not been processed. I have been a loyal customer for over 20 years. There are multiple discrepancies in my account where items were not delivered or received. I received a notification that the issue would be resolved, and the refund processed, but it has not happened. I am trying to avoid purchasing the same item multiple times by mistake. Please review my account under the name Bryan Christianson. The products in question are exterior lights. Thank you for your attention to this matter.

I placed an order for these items on September 3, [redacted], paying with my debit card. The delivery was promised for September 4th or 5th, but it's the 8th now, and I haven't received anything yet. This is becoming a pattern as the same issue occurred last month. Initially, I requested deliveries be left at the backyard gate, but the delivery person keeps leaving them at the front stoop. I have concerns because we have big dogs that roam the backyard, and this poses a safety issue. Has there been a change in your delivery procedures? Please address this matter promptly. - Constance B. [redacted] Terrace, Indianapolis, Indiana 46[redacted]

I am an Amazon Prime member and I have noticed a recurring payment on my account each month under the reference "Amazon Prime*IG71O Amzn.com/bill WA S[redacted][redacted] CARD [redacted]." Due to financial constraints, I am unable to continue with this subscription. I am requesting the cancellation of my Prime membership and the cessation of these monthly charges. I would appreciate it if you could confirm receipt of this request and also provide confirmation of my Prime membership cancellation, indicating the effective date. Thank you.

I'm having trouble logging into my account. I attempted to switch my email from Amazon to AT&T during a four-day period when I had At&T internet service. However, after those four days, I reverted my email back to Charter. Even after switching my email back to Charter, I am unable to access my Amazon account. I have contacted Amazon customer service for over four hours, providing both the old and new email addresses, but they claim neither works. Despite offering to provide order numbers for verification, Amazon stated they were unable to assist with that. As a long-term customer of Amazon, I have important credits and funds associated with my account that I need access to. Additionally, our order history is crucial for reordering preferred products, so resolving this issue promptly is essential.

I noticed that my Amazon Prime account has been charged $14.99 three times instead of just once. When I contacted customer service, the representative mentioned needing passwords for these additional accounts, but I only have one. I am also being charged $8.99 for Amazon Music, which should be free. I would appreciate it if these extra charges could be stopped promptly to avoid canceling my Amazon Prime membership altogether. Kindly assist me in resolving this matter before I take action on my account. Thank you.

Order #[redacted]-[redacted]. The items (food & eye drops) arrived in an unsealed, flimsy white envelope with the adhesive strip still intact. This caused the items to potentially fall out during transit. In previous orders, these items always came in a box due to their weight. It was disappointing that this time they were sent in such inadequate packaging. I attempted to request a replacement but was informed the items are not returnable. Considering the damage and the unsealed envelope, I kindly request a replacement. I can provide a photo of the unsealed envelope if needed. Thank you.

I encountered an issue while using my account on multiple occasions. Despite trying various usernames and passwords, my account consistently gets put on hold when attempting to place orders. My wife, who has not changed her name, utilizes my debit card for purchases on her own Amazon account. To resolve this, I request that any account associated with the contact number +[redacted]8 be removed from Amazon's customer list. I operate my account through a VPN in China, yet the delivery address displayed after my initial order indicates Japan, which is not accurate as I am stationed elsewhere overseas. I am eager to receive confirmation once the accounts linked to +[redacted]8 are successfully deleted so I can create a new account without any issues.

I have multiple issues that need to be addressed. Firstly, I need assistance deactivating my Amazon card and obtaining a replacement. I recently discovered numerous unauthorized charges on my account, which I suspect stem from someone I trusted handling my bills erroneously for the past 5 years. Despite attempting to change my password, all my information, except for my card, has been altered without my consent. I believe it would be beneficial if you could track the timeline of these modifications made to my account. I am aware that cancelling my account may result in losing access to my order history, which contains crucial details regarding the unauthorized charges. Due to the altered information, I am unable to proceed with resetting my password, which was my initial plan. Speaking with a customer service representative to assist with these matters, considering my limited proficiency with technology, would greatly aid in resolving these issues. Initials: D.C. Phone: [redacted] Email: [redacted]

Lately, I've been having issues with Amazon's delivery service. They keep missing their delivery deadlines, causing me to constantly reach out to customer service for assistance. This problem occurred again today. I placed an order for a power bank with same-day delivery, yet it hasn't arrived yet. When I contacted customer service, they mentioned they would attempt to deliver it tomorrow or issue a refund. I had intended to gift the item to someone, but the representative wasn't very helpful in ensuring it arrived promptly. I've even received deliveries as late as 11 p.m. in the past. Although I'm a fan of Amazon and have made numerous purchases, these recent incidents and lackluster customer support make me consider exploring other shopping options. I hope Amazon's management takes necessary steps to prevent similar issues for other customers. Thank you and goodbye.

I recently relocated and had to close my account with TRUIST Bank, where my KDP payments were being sent. A message from kdp customer support guided me to my account on kdp.amazon.com to remove TRUIST and set up a new bank account. However, I encountered an issue at the stage where I was supposed to complete the Two-Step Verification process and receive a one-time password (OTP). Unfortunately, the necessary steps for this were not visible on the page, and I couldn't proceed. My main goal is to switch to a new bank account. If anyone can assist me with resolving this issue, I would greatly appreciate it. Thank you, Charles E.

My account is currently under review, and my subscription payments are pending. The payment method remains unchanged. Amazon is unable to process the subscription payments during this review process. Recently, my credit card was mistakenly used for the payments due to some suspicious activity, but this has been rectified. I have updated the payment information on file. Please process the subscription payments using the updated details.

I mistakenly used my credit card for some orders and initially thought they were fraudulent charges. After realizing my error, I contacted my credit card company to reverse all charges on August 30, [redacted], paying Amazon for all but one order already returned. However, I've been unable to access my personal account for two weeks. As a result, my Amazon Pay channels are not receiving payment, causing services like Hulu, Netflix, Discover, and Prime Video to cancel due to a lack of payment information. I can't verify payments as I am locked out of my account. Account: [redacted] Name: C. S. Mack-Ernsdorff

Subject: Order Issue and Return Problem with Neggcy I placed an order for a Mother of The Bride Tea Length Evening Gown with Jacket in Sage on May 30, [redacted], with Order # [redacted]-[redacted]. The item was shipped on Jun 10, [redacted]. Unfortunately, I had issues with returning the item. After requesting a return in late July, I received a faulty shipping label with Chinese characters. Subsequent attempts to get a usable label resulted in another incorrect address. I spent $28 on return shipping only to have the package returned to me, incurring an additional $14 cost. In total, I have spent $[redacted] on a dress I can't wear. I am requesting a full refund of $[redacted].90, which covers the dress and return shipping costs. I hope for a response within a week; otherwise, I will escalate the matter to Amazon's customer service.

I purchased one pair of Wrangler jeans and one pair of Lee jeans for my son's birthday. I accidentally ordered the wrong sizes, receiving them on August 11 & 12. Although my son received them on his birthday and seemed happy, upon trying them on later, he found them too tight in the waist and too short due to the size mix-up. I promptly reordered the correct sizes on September 11 with the intention of returning the wrongly sized jeans. Unfortunately, I missed the return deadline on the 11th by a day. I have the jeans with tags still attached, having paid over $60 for them. As a long-time customer, I kindly request an exception to return the jeans for a refund. Thank you for your understanding.

I am extremely disappointed with a driver from a certain company. The driver was incredibly rude, cutting off other vehicles, including mine, and speeding through a school zone where the limit is 15mph. He was driving recklessly, weaving at a high speed, which left me appalled. I would estimate he was going at least 40 mph. I wish a law enforcement officer was present as he should have been reprimanded. The driver's speed and erratic driving made it seem like the truck was on the verge of tipping over. I captured photos of his license plate at a red light. Please provide me with a way to submit these pictures. This driver is not fit to represent the company. I hope for better conduct from your drivers in the future. The scene is still vivid in my mind!

I need help with a return issue with Amazon. Yesterday, I arranged for a UPS pickup for a toaster with order #[redacted]-[redacted], but the customer service representative issued a new return number, 2968PE5MJF2, claiming the original was incorrect. However, today I found a UPS tracking form with the number 1Z RW1 [redacted] 78 5[redacted], which I believe is the original number. The pickup is scheduled for tomorrow between 9 and 1, but I'm unsure which number is correct. If I have to leave, how will the driver know? If the pickup fails, can I bring the item to the local UPS depot in Keene, NH? I need guidance on handling this situation promptly to secure a refund before the deadline. Your assistance is appreciated. Thank you. - Edith N., [redacted] Nelson Rd, Nelson, NH [redacted].

I am Anne Warren, an Amazon member residing at [redacted] Dowling Ave NE, Port Charlotte, FL [redacted]. Today, my packages were reported as delivered, but the delivery photo does not match my house or my neighbors'. There have been previous instances of misdelivered packages to neighbors and distant locations. The current issues with deliveries persist despite attempts to address them. Moreover, there is confusion regarding being charged for Prime movies despite them being included in my membership. When contacting customer service, I am met with automated responses and struggle to resolve these problems efficiently. It is frustrating not being able to speak directly with a representative.

Dear Sir, I am writing to inform you that I recently purchased a Tagg Verve Ultra smartwatch (Pickup Tracking ID: [redacted]33) from your company. Unfortunately, I was not satisfied with the product and returned it on August 25, [redacted]. However, as of today, September 7, [redacted], I have yet to receive my refund. Despite returning the correct item and having it verified by the delivery person, I have been informed by Amazon's team that I returned the wrong item. I believe there may have been an error on the seller's end, as I have evidence in the form of packing videos from both the Amazon pickup center and my own recordings from August 25th. I urge you to investigate the matter further and expedite the process of returning my refund. Sincerely, Bhoopendra Jadoun