Austrian Airlines Customer Service Issues

This morning, I missed my flight because they asked for a document I didn't have. My booking number is [redacted]. I need to travel to Greece tomorrow. This document was unexpected, and I was unaware of it. The staff at the check-in counter just kept telling me to leave. I tried to explain, but there was no assistance available from Austrian Airlines or the airport police. After numerous failed attempts to change my flight over the phone, I ended up having to purchase a new ticket. Please assist me with this issue, or I may need to involve the authorities.

I reserved a flight to Manchester in July through an online travel agency. Due to cancellation by the airline, I rebooked through the airline's office and received confirmation but no tickets. After contacting Air Austria, they mentioned refunding the flight through Edreams. However, Edreams denies receiving the refund. I am seeking details of the refund date for proof with Edreams. In the future, I plan to book directly with Air Austria. Thank you for your assistance.

On August 5th, I traveled to Vienna from Paris with a layover before my next flight to Larnaca. Unfortunately, due to a passport control delay in Vienna, I missed my initial flight with Fiesta Airlines. At the reclamation office, an attendant arranged another flight for me and my daughter departing three hours later, but when we reached the gate, we were denied boarding because the flight number had changed. Despite my explanation, the attendant did not assist us effectively, resulting in missing another flight. After returning to the office, a different attendant finally resolved the issue by booking us on a flight departing from Warsaw at 17:00, eventually arriving in Larnaca at 03:00 the next morning. The entire experience was extremely frustrating and made for an unpleasant day of travel.

My spouse and I purchased a ticket from Austrian Airlines for a flight from Milano with a layover in Vienna and then to Larnaca. At the Milan check-in, we presented our tickets, negative Covid test results, and Cyprus entry form. We received boarding passes for both legs of the journey. However, during the layover in Vienna, an Austrian Airlines attendant informed us that the Cyprus entry form we had was different from what was required, leading to us missing our connection. We were told we needed to pay a fare difference for a new flight and received no further assistance or meal vouchers. The Milan attendant had assured us everything was in order until Larnaca, but we faced issues in Vienna. We feel misled as we would not have left Milan if there were discrepancies. We are seeking guidance on the next steps. Thank you.

My wife and I purchased tickets with Austrian Airlines from Milano to Larnaca with a connection in Vienna. Upon check-in in Milan, we provided our tickets, negative COVID test, and Cyprus entry form. After receiving our boarding passes for Vienna and Larnaca, we faced an issue during transit in Vienna. An Austrian Airlines staff member informed us that the Cyprus entry form we had was different from what was required. Despite being cleared in Milan, we were unable to rectify the form in time and missed our connection. We were made to pay a fare difference for the next flight and received no assistance or meal vouchers. I seek guidance on how to proceed regarding a refund from Austrian Airlines for the penalty paid in Vienna and the food expenses incurred during the nearly 12-hour wait for the next flight. The discrepancy in forms caused confusion as we were assured in Milan that everything was in order for our journey to Larnaca.

My spouse and I purchased tickets for an Austrian Airlines flight from Milano with a layover in Vienna en route to Larnaca. At Milan airport, we provided our tickets, negative covid test results, and the Cyprus entry form. After everything was verified, we were issued boarding passes for both Vienna and Larnaca. However, in Vienna, an Austrian Airlines staff member prevented us from boarding, citing an issue with the entry form for Cyprus differing from the one submitted in Milan. We missed our connecting flight as we couldn't resolve this discrepancy in time. Despite being assured in Milan that all was in order until Larnaca, the situation in Vienna was different, and we weren't given the opportunity to rectify it promptly. We were forced to pay a fare difference for the next flight and received no assistance or meal vouchers. Considering we departed Milan with everything in order and were provided with incorrect information, I am seeking guidance on how to proceed. I am requesting a refund from Austrian Airlines for the penalty paid in Vienna for changing the flight, as well as reimbursement for the food expenses incurred during the nearly 12-hour wait for the subsequent flight. We suggest that the Austrian Airlines check-in service trains its staff more effectively to provide passengers with accurate information, thoroughly review documents, and issue boarding passes only after ensuring all requirements are met to prevent such issues and extra costs during travel.

My $23,[redacted] suitcase did not arrive with our other luggage at Heathrow Terminal 2 on the 26th of August [redacted] from Vienna OS [redacted] transit. I traveled from LCA OS [redacted]. I reported it at the desk and received an email with the reference number LHROS16523. On the 27th of August [redacted], my suitcase was located and delivered to my home later that afternoon. Thankfully, I had a lock on it, and it was still intact, but the side is torn, and the zipper attachments are broken. I can send pictures if needed. I would like guidance on the process for replacing my damaged suitcase and addressing the inconvenience caused to me and my family. Inside were important items like tablets for my daughter, creams, makeup, work shoes, and clothing. While I appreciate the prompt return, the unnecessary trouble is disappointing. The worry of potentially losing my belongings makes me hesitant to fly with Austrian Airlines in the future. I await a response from customer service. Thank you, N PARPOTTA.

Dear Sir or Madam, I am reaching out to address an issue from last summer. I purchased 3 tickets (for myself and my 2 daughters) with the booking reference LEG2H4, but due to Covid restrictions, we were unable to travel. Austrian Airlines kindly froze the tickets. In January [redacted], I rescheduled the flights, resulting in a decrease in ticket price by [redacted].47 euros each. Although a colleague assisted me with a payment for my ticket, Gohar Kazhoyan, the tickets for my daughters, Loreta Gasparyan and Nicole Mucerscaia, remain unpaid. I waited 7 months for the refund. I would appreciate it if you could review and reimburse the amount for these two additional tickets as well. I have included all the necessary ticket information for your reference. Thank you for your attention to this matter. I look forward to your prompt assistance. Best regards, Gohar Kazhoyan.

[Full Name] [Full Address] [City, Province, Country, Postal Code] [Phone Number] [Email Address] September 4, [redacted] Customer Service Manager Austrian Airlines [Street Address] [City, State ZIP Code] Dear Austrian Airlines Customer Service, I am writing to express my disappointment with a recent experience I encountered with your airline. On August 19, [redacted], my family and I had planned to take flight OS [redacted] from Vienna to London as part of our journey from Tehran to Vancouver. However, due to a delay on our previous flight, OS [redacted], we faced challenges at Vienna airport. Despite our efforts to comply with the procedures, we were not allowed to board the flight due to issues with the Passenger Locator Form (PLF), which we were not informed about beforehand. Subsequently, we were not provided with suitable alternatives or accommodations for the prolonged delay, causing undue stress and inconvenience. After numerous attempts to resolve the situation with your staff and Air Canada, we were met with further obstacles and ultimately had to return to Iran, missing our connecting flight. The treatment we received, including being denied boarding based on unjustified grounds related to our PCR test, felt discriminatory and unjust. In light of these circumstances, I am seeking compensation in accordance with Air Law and Commerce regulations. I request $[redacted] for the denied boarding and $[redacted] for the mental distress caused by this ordeal. I have enclosed the necessary documentation for your reference. I kindly request a response within 10 days to address this issue amicably. Failure to do so may prompt me to escalate this matter further. Sincerely, [Full Name]

On August 3, [redacted], at 9:05 am, my flight to Vienna, OS0452, was delayed and eventually canceled mid-flight due to a technical issue. We returned to Heathrow, where we waited for 2 hours inside the plane before being asked to reschedule our flight. It was disappointing to wait in line only to find out our tickets had already been rebooked without notification. We had to buy food with our own money since we didn't receive any vouchers, and it was too tiring to keep track of receipts. We arrived at Heathrow at 5 am, only to head back home 12 hours later and wait until the next day for a rescheduled flight on August 4. I lost a day of my holiday due to these issues and believe I should be compensated for the inconvenience. Additionally, on my return on August 26, my luggage was delayed for two days. Despite numerous emails to Austrian Airlines, I have not received any response. Thank you, Bedrie. I also request a statement explaining the cause and duration of the flight delay.

I arrived early at Sarajevo Airport for a flight to London Heathrow via Vienna. My previous flight from London to Sarajevo was excellent two weeks ago. Unfortunately, I hadn't completed the passenger locator form for my final destination in London. Despite having enough time, the airport's internet was unreliable, so I couldn't submit it online. When I sought help, I was directed to the Austrian Manager's office as the other staff were unhelpful. However, the manager had left for the day, leaving me stranded as no one else could assist me. I proposed to complete the form in Austria but encountered unfriendly staff, which surprised me. I still need to reach London to return home. Is there a solution for me to fly tomorrow on October 2nd? My trip to Bosnia was smooth, and I enjoyed the Austrian service during my outbound journey. I appreciate any assistance you can provide.

On September 3rd, I booked a round trip flight with Austria Air from September 22 to 28 via Expedia's website using Confirmation # 2D3HDA. However, on September 9th, I was notified that the return flight was rescheduled to 7:40 am, which I couldn't make. I contacted Austrian Air, waited over an hour, and was assured that it would be canceled without a fee. Although I requested an email confirmation, I didn't receive one. Later, Expedia informed me of a 2-hour cancellation policy and that I would only receive a credit with a rebooking fee. This was not mentioned by Austrian Air. Despite my efforts and hours on the phone with customer service, I had to cancel the flight myself. I am requesting a full refund as promised by the Austrian Air representative since I won't be using the credit for another trip abroad.

Dear Austrian Airlines, I recently had a challenging travel experience with your company on October 24th, and I wish to share my feedback. The initial flight from Copenhagen to Vienna (OS [redacted]) was delayed, causing concern about making my connecting flight to Kiev (OS [redacted]). Despite receiving a 10 euro SMS meal voucher, communication at the Copenhagen airport was lacking, and I faced confusion about rebooking and passenger rights. After being directed back and forth between different desks, I was ultimately rebooked on a later flight (OS [redacted]) in the evening. During the extensive wait, I inquired about accessing the Austrian Lounge for comfort, but was initially denied entry, revealing inconsistencies in information provided by staff. I believe that in such situations, more proactive communication and assistance are essential to ensure passenger comfort and awareness of their rights. Sincerely, M. Storm

I need assistance with rebooking my flights using booking number MODIOX. The new itinerary I am interested in is traveling from Tel Aviv to Helsinki from 5-23 July [redacted]. Please refer to the attached image for a comprehensive plan, including flight dates, times, and flight numbers. I am looking for Economy Basic Plus Fare for all passengers for both legs of the journey. Thank you.

I had a return flight booked with Austrian Airlines from Chicago to Vienna to Skopje on October 6th, and the return flight from Skopje to Vienna to Chicago on November 2nd with reservation number F4CFWH. When I arrived at Skopje airport 3 hours before my flight back to the states, an employee informed me that there was no flight to Vienna that night. Despite showing my email confirmation and e-ticket, I was advised to call Vienna airport. Upon reaching out to the airline desk, I was informed that my flight had indeed been cancelled. The airline representative stated that I needed to pay for a new ticket as per the airline policy, despite my reluctance as I just wanted to return home. I ended up paying $[redacted].31 for the forced flight change, as I had work commitments back in Chicago. I feel frustrated that I wasn't informed of the cancellation and was charged for a situation caused by the airline. I seek a refund for the unexpected charge and lack of compensation. I have all necessary documentation and can provide further details via email. Thank you.

I have a booking with code KVVEJM under the name Thomas T. I was initially booked on Flight [redacted] and [redacted] from Milan to Podgorica on 15.12. Due to unforeseen circumstances while shipping my car from Savona, Italy back to the US, I missed my ferry from Split to Ancona and now need to reschedule my flight. I was not allowed to enter Croatia without EU car insurance, which I couldn't obtain on a Sunday. I am looking to change my flight to either the 18th or the 22nd and would like to know about any additional fees for this change on the same route.

Hello, I have a ticket booked with Austrian Airlines from Lyon to Bucharest on the 24th of December. Due to new COVID regulations in France preventing people from the UK from entering, I'm unable to take my flight. I need to change my departure location to London while keeping Bucharest as my destination. I tried rebooking online but encountered an error. Calling the airline hasn't been successful. Please assist me in contacting the airline to rebook my ticket. Thank you, Mihai-Andru Angheliu

I have yet to make a booking for my upcoming trip. I wish to reserve business class flights from London Heathrow to Ko Samui on January 22, [redacted], with a layover in Vienna and Bangkok before reaching Samui. I require a night stopover in Bangkok to comply with the necessary RT-PCR testing and Go policy mandated by Thai authorities. Kindly provide me with the contact number needed to finalize my booking. Your prompt assistance is greatly appreciated. Thank you, Glen.

Dear Sir or Madam, I purchased a flight ticket to Düsseldorf on December 5th through Kiwi agency. After I had already checked in and received my boarding pass, the flight was cancelled by Austrian Airlines. I promptly requested a refund and purchased a new ticket directly from Austrian Airlines for €[redacted], whereas the initial ticket with Kiwi cost €[redacted]. Kiwi has informed me via email that I am not eligible for a refund from Austrian Airlines. However, it was not my cancellation but rather the airline's decision, resulting in a total cost of €[redacted] for a new ticket to Düsseldorf. I kindly request your assistance in processing the refund. I look forward to your response regarding this matter. The cancelled flight was OS153 on December 5th, [redacted], with ticket number [redacted][redacted], and the newly purchased ticket number is [redacted][redacted] for OS151. Kind regards, Martina M.

Hello, I purchased tickets for a flight from Paris to Phuket with booking code PAL8DP and ticket number [redacted][redacted]-12 under the names CANTEL Alban and NGUYEN Stéphanie. Due to Thai authorities requiring a night in a SHA+ hotel during our transit in Bangkok for a PCR test result, we will miss our flight TG [redacted] on April 11, [redacted], from Bangkok to Phuket. We kindly request to have this flight rescheduled to April 12 once we have the PCR result. It surprises us that you were not aware of this requirement. Please assist us in reaching our destination on April 12. Best regards, Alban Cantel