Delta Airlines Customer Service Issues

Dear Delta Team, I am writing to bring to your attention that there has been an unexpected change to my flight itinerary. My original booking was for Flight [redacted] from LAX to Tampa on June 17th, but Delta has made changes without informing me. The new rebooking, Flight [redacted] at 6 am on the same day, does not suit me due to my work schedule as I was booked to fit around my remote work. I did not request this change and have been unsuccessful in getting assistance from Delta customer service despite long hours waiting on hold over multiple days. Interestingly, my family members who were booked on the same flights to and from Tampa have not had their itineraries altered. It is crucial for me to speak with a representative immediately regarding this matter. Please reach out to me primarily through my cell phone at [redacted] or via email at [redacted] I anticipate your prompt attention to resolve this issue swiftly. Best regards, Ryan A.

I have two flights booked for July 10th. One round trip with my son, J., using a companion certificate to STL. The second flight is from STL to ROA. Unfortunately, I need to cancel all flights due to medical reasons. I recently had a Total Right Knee Replacement and developed +4 Pitting Edema in my right leg. My doctors advised against taking four flights on July 10th to avoid the risk of blood clots. I require flights with only two legs and wheelchair assistance at each airport. I have a doctor's verification available. Could someone please assist me with this as the wait time to speak to a representative is quite long?

Good afternoon, On the 3rd of July, I have a flight from Toronto to Bucharest with Delta Airlines, flight numbers AF0351 and DL8476, with a layover in Paris. In early May, I tested positive for the SARS-COV-2 virus. I have the positive test result from that date, a notice from the Health Service for isolation from May 4th to May 14th, and a release letter from isolation. If my PCR test within 72 hours of the flight is positive due to the infection in May, could you please confirm if I will be allowed on the airplane with the documents I possess or if I need to provide an antibody test? I want to clarify that I am not vaccinated at this time, but I plan to get vaccinated in my home country, Romania. Thank you for your assistance in advance.

On April 7, [redacted], I received an email from Delta about the cancellation of our family's round-trip flights to Cabo San Lucas. Delta assured us that the value of our tickets would not be lost. I hope this is accurate and that you can help me with a goodwill gesture. I am concerned about losing our credit after being told to rebook by April 30, [redacted]. We rescheduled our trip for June 20-24, [redacted], and experienced a significant reduction in credit from $[redacted].80 per person to $[redacted] per person. Due to ongoing COVID restrictions and reduced hotel services, we do not feel safe traveling internationally currently. As the airline for both the original and rescheduled flights, I kindly request that our original credits of $[redacted].80 per person be reinstated for use towards domestic travel with Delta. Thank you for considering my request and for your help concerning these credits. Sky Miles account: [redacted]

This will be our first time flying, and we have a few questions: 1. Are we required to pack every original bottle of our medication? 2. The carry-on bag size limitation is 22x14x9, and the body of our bag meets this requirement, but with the wheels, it exceeds the limit. We tried to find a suitably sized bag, but the wheels are causing the issue. 3. If we made the booking through Expedia, do we still need to check our baggage upon arrival at the airport? 4. How far in advance should we arrive at the airport before our flight from Detroit, MI on 6-16-21?

I have noticed an issue with my Skymiles rewards. On May 13, [redacted], American Express credited a total of 97,[redacted] miles to my Delta Skymiles account. However, on June 3, [redacted], it seems that I was double-charged for a flight from AVL to AUS with a return from SAT to AVL, totaling 61,[redacted] Skymiles. American Express shows an additional charge of 25,[redacted] miles on the same day, which is not reflected in my Delta Skymiles activity. My reservation confirmation number is F7BCSK, and the quoted price for the trip was 61,[redacted] Skymiles, while the current price for the same itinerary is 58,[redacted] Skymiles. I have spent a substantial amount of time trying to resolve issues through phone and online chats due to discrepancies in the information provided. I kindly request the return of the extra 25,[redacted] Skymiles to my account. Your prompt assistance in rectifying this matter would be greatly appreciated.

I am extremely disappointed with the customer service I have received from your airline. I have been trying to modify a critical flight for over 7 hours on the phone without success. Despite trying all the recommended contact methods, I have not been able to reach a representative. I am disappointed in an airline that prides itself on exceptional customer service. My wife and I are trying to change a flight from June 30th to June 23rd, a task that should not be too difficult. I am a paying first-class customer and expect immediate assistance from a Customer Service Manager to resolve this issue. If not, I will escalate my complaint further.

I am a Delta Skymiles member and I recently booked a single airline ticket using my miles for a trip with my daughter, Shana Penner, and granddaughter, Charlee. Both Shana ([redacted]) and I ([redacted]) used our points for the bookings. I had requested Delta to link our reservations so we could travel together, which they confirmed via text messages. However, upon checking our flights, I discovered changes that do not work for us. It has been frustrating to reach Delta for assistance as my previous call was disconnected after a long wait, and I am currently waiting again to speak with someone. I believe the issue may be due to our bookings being made with miles. This situation is challenging as we need to find a solution before our trip.

Unfortunately, due to a foot injury, my husband and I are unable to go on our dream vacation to Hawaii as initially planned. We had originally scheduled flights for a cruise in April [redacted], which was cancelled multiple times by the cruise line because of Covid-19. As we cannot use our credits before they expire, we are seeking a cash refund instead of just e-credits. Even though we initially booked economy flights, we are now unable to find economy options available for booking, which makes the current prices out of our budget, considering our credits are approximately $[redacted].00 each. Thank you for your assistance in this matter. If necessary, we can provide medical documentation or proof of medical expenses. Thank you, B. P.

I need to modify the destination on a flight I booked yesterday with a companion ticket. The reservation number is HOBUIP for a flight from Atlanta, GA to Portland, Maine departing on July 7 and returning on July 13. I wish to change the destination to Bangor, Maine for the same dates. Despite initially seeing available seats on all flights, when attempting the change, the system displayed "no seats available." I may have missed the 24-hour window due to confirming rental car availability in Bangor. Can I proceed with this change while still utilizing the Companion Certificate? Considering that Portland is likely more popular than Bangor, this adjustment would also help Delta Airlines. Thank you for any assistance you can provide. Bertha A. McClure SkyMiles #[redacted]

We used our eTickets to book roundtrip flights from Detroit to Ft. Meyers departing on Monday, June 21st and returning from Florida to Michigan on Friday, June 25th. Despite multiple attempts, we were unable to select seats together for both flights. On both the flight to Florida and the return to Michigan, we are currently seated in separate middle rows. We would like to be seated next to each other on both flights. Passenger details: - Matthew Lazell: [redacted] - Kandy K. Lazell: [redacted] Flight Confirmation: GSFBK3 Flight Details: - Flight DL [redacted] on June 21, [redacted] departing from DTW at 8:10 AM - Flight DL [redacted] on June 25, [redacted] departing from RSW at 12:18 PM We have contacted customer service but have not received a response. Thank you for your assistance.

I canceled flight DL [redacted] from ATL to SFO on June 10, [redacted]. I received a cancellation confirmation from Delta reflecting the eCredits for my four passengers. The email included information on how to rebook a flight within one year or longer of the original purchase date, with flexibility due to coronavirus rules and policies. However, when I tried to rebook on June 13, [redacted], I encountered issues changing my password, and when attempting to find the eCredits with the SkyMiles and ticket numbers provided, the system indicated the numbers were invalid, closed, or restricted. I need assistance in locating the eCredits for flight DL [redacted] to book Flight DL [redacted] from LAS to ATL at 12:15. Please advise on how to proceed. Joyce S.

I recently canceled a ticket for our group of 7 due to unforeseen circumstances. My daughter-in-law, Adriana, will not be joining us on the trip anymore. After canceling her ticket on Delta.com, I received an email confirmation stating her ticket was successfully canceled. However, upon checking our itinerary for the remaining 6 passengers, it shows that no flights are scheduled, causing me some concern as our trip has been planned since March. I need assistance in verifying the status of the other 6 tickets and understanding why our current itinerary is not showing up on Delta.com. I appreciate any help you can provide. Thank you. - Mandi

Hello Everyone, I have experienced multiple flight changes with you and your partners, which have been generally acceptable. However, the recent change from 12:50 to 21:20 no longer suits my schedule. The flight is with Air France under a Delta flight number. I need assistance in resolving this issue. Thank you, Best regards, Alexey Shevoroshkin

I urgently need assistance making a reservation for my 8 lb toy poodle on my flight. Due to a recent car accident, I had to create a new reservation and have been trying to reach Delta for over 10 hours with no success. The travel date is June 22, departing from West Palm Beach PBI at 6:09 and arriving in Syracuse at 11:29. My confirmation number is HXAQUR, and my ticket number is [redacted]. I am experiencing a lot of pain and frustration as I've been on hold for several days. My Skymiles number is [redacted]20, and the last 4 digits of my credit card are [redacted]. Please contact me at [redacted] (home) or [redacted] (cell) as soon as possible. Thank you for your help.

Dear Delta, I am writing to express my disappointment regarding my recent flight experience with you. My two sisters and I encountered several issues during our journey from Key West to New York (LGA) on June 9, [redacted]. Upon arriving at the airport with our printed boarding passes, a Delta employee directed us to the gate without informing us of the flight delay. We later discovered the delay was for 4 hours, causing significant inconvenience. After waiting for 2 hours, we learned of the delay and later faced another delay upon returning from lunch. Despite being grateful that our flight wasn't canceled, a 7-hour delay, especially for seniors like us, was quite challenging. Conflicting information about the cause of the delay, initially blamed on weather and later on a staffing issue, added to our frustration. Fortunately, our return flight two days later was smoother. I am reaching out to inquire about Delta's policy on compensating passengers for such inconveniences, ideally through future travel credits. I appreciate your attention to this matter. Sincerely, Kathryn D.

I (mother) will be traveling with my two children aged 13 and 8 from Omaha to Detroit, then on to NYC-Kennedy, and finally to Greece on Sunday, June 27, [redacted], with flights DELTA [redacted], DELTA [redacted], and DELTA [redacted]. Our arrival in Athens, Greece is scheduled for 12:30 pm on Monday, June 28. I am fully vaccinated, as is my 13-year-old child. However, my 8-year-old child is not vaccinated. According to the requirements from Greece, I will need to provide proof of vaccination and a Passenger Locator Form (PLF) for myself and my 13-year-old child. Fortunately, my 8-year-old child is exempt from testing, as Greece stipulates that children under 12 are not required to undergo a PCR test. I want to confirm if Delta airline necessitates any additional documentation for our travel to Greece.

I will be traveling to Greece with my two children soon, and I am wondering about the COVID-19 documentation requirements for Delta flights. My itinerary includes flights Delta [redacted], Delta [redacted], and Delta [redacted] from Omaha to Detroit to NYC-Kennedy and finally to Athens, Greece on June 27th, [redacted]. We are scheduled to arrive at 12:30pm on June 28th. I am fully vaccinated, as is my 13-year-old child. However, my 8-year-old child has not been vaccinated. According to Greece's regulations, children under 12 are not required to undergo a PCR test. I understand that for my 13-year-old and myself, I will need to provide proof of vaccination and a Passenger Locator Form (PLF). I would like to know if Delta has any additional documentation requirements for our trip to Greece.

Subject: Question About Documentation Needed for Travel to Greece via Delta I, a mother, and my two children, aged 13 and 8, will be traveling from Omaha to Detroit, then to NYC-Kennedy, and onward to Greece on Sunday, June 27, [redacted], with Delta flights [redacted], [redacted], and [redacted]. We are scheduled to arrive in Athens, Greece at 12:30 p.m. on Monday, June 28. I am fully vaccinated, as is my 13-year-old child, while my 8-year-old has not received the vaccine. Regarding the requirements for Greece, I understand that I need to provide proof of vaccination and a Passenger Locator Form (PLF) for myself and my 13-year-old child. For my 8-year-old, no testing is necessary as Greece exempts children under 12 from PCR testing. My question is: Does Delta Airlines require any additional documentation for me and my two children to travel to Greece?

My flight on Sunday evening from Atlanta to Pensacola, DL2351, was delayed for 14 hours due to a broken wheel on the plane. The delays were exacerbated by the long wait on the tarmac without air conditioning while mechanics worked on the aircraft. After finally receiving a hotel voucher around 1 AM for the overnight delay, confusion ensued when trying to find the designated "Holiday Inn East" without any specific location information provided. Despite efforts to locate the correct hotel, all shuttle services had ceased, leaving me stranded at the airport. Feeling alone and vulnerable, I struggled to find a solution until seeking assistance from a Delta employee. Ultimately, I resorted to using a Lyft ride to the hotel at a considerable cost, arriving at 3 AM. The lack of clear guidance and support from Delta during this ordeal left me feeling unsafe and distressed. I have attempted to contact Delta for compensation to cover the expenses incurred, including the Lyft fare, but have been unable to reach a resolution so far.