Direct Express Customer Service Issues

I recently requested a replacement card and updated my address, but UPS was unable to deliver it. Despite Direct Express saying it was delivered, I haven't received it, and suspect my downstairs neighbors may have taken it. I've tried to cancel the card and provide a new address, but the system still shows it as delivered and I can't reach Direct Express customer service to sort this out. I'm concerned about potential unauthorized use of my card.

My Direct Express card was unexpectedly frozen after working fine previously. I contacted customer service, who instructed me to email pictures of my ID front and back, which I promptly did on July 30th. It is now August 4th, and no progress has been made. Despite being patient, my frustration has peaked as I have been unable to reach a live person after being on hold for endless hours. This situation is impacting my livelihood, and the lack of resolution is unacceptable. I plan to seek legal advice regarding the difficulties caused by your organization. I anticipate a swift resolution and access to my funds. Thank you. - A. Lamerson

Dear Direct Express, My name is David Bennett, and I am concerned about unauthorized withdrawals totaling $47 made by Black Ops. Tactical from my card. While two of these amounts have already been reimbursed, I am still waiting for the third withdrawal to be refunded. This $47 was taken on May 3, [redacted]. I have already submitted the necessary fraud paperwork as per your request. I have taken the precaution of acquiring a new card to prevent future incidents. I urge Direct Express to promptly refund the remaining $47 to my account so I can address overdue bills. I appreciate the swift resolution of the initial unauthorized withdrawals. Please communicate any updates to my email, [redacted], and prioritize this matter. Your prompt attention to this issue is crucial to satisfying me as a customer who is becoming increasingly impatient. Thank you for your assistance. Sincerely, David Bennett

I am writing to report an issue with a recently activated card that was shipped to me but never received. Unauthorized transactions occurred at an ATM which I did not use. Despite attempting to reach the appropriate department, I have not received a resolution. I am taking the necessary steps, including filing a police report, to prove that I was not responsible for setting up the card or withdrawing the funds. I believe my account should have been protected and the card frozen after the suspicious transactions. I am disappointed by the lack of support and intend to hold those responsible accountable for this situation.

Hello, I am Jackie, and I am 83 years old. I usually go to bed at 9:00 pm. Today, I spoke with Direct Express and was informed about two transactions that were made on the same day, 8 minutes apart, on 8/6/[redacted] at 1:55 am. The first transaction was for $[redacted].92, followed by another charge for $[redacted].76, both without my authorization! Direct Express provided me with the phone number of Alibaba along with the date and amounts of the charges. I reached out to chat with a representative from Alibaba, hoping they could stop or cancel the transactions. Instead, they advised me to follow some steps to resolve the issue. I feel this is unfair and a form of elderly abuse. I am seeking assistance with this matter. Thank you for your help. Jackie

I am notifying that the changes made in the reporting system have been effective in detecting unstable activities. I am contacting to report a loss of $[redacted].57 due to theft from my account. I have been requested to resend verification forms of ID for scheduling. There was no charge for the account protection policy during the reported theft incident. I am seeking assistance to recover the lost amount promptly. Please contact me at ([redacted]) or [redacted] to address this matter urgently and ensure the security of my account.

I am requesting assistance to resolve an issue with my Direct Express card. I have been a customer since [redacted] and my payments are still going to a lost/stolen card. I am unable to access money for basic needs like food and clothing. My name is David B. Daniels, and the last four digits of my social security number are [redacted]. I previously resided in Berkeley, California, but currently live in Santa Monica at [redacted] Olympic Blvd. I am a research subject and believe I have been targeted by individuals manipulating results. It is crucial to receive a new card promptly to avoid further financial hardship. Thank you.

I am writing on behalf of my late brother, Ernest Spearman Jr., born on December 17, [redacted], with the last 4 digits of his social security number being XX [redacted]. Unfortunately, he recently passed away from a massive heart attack on Monday, August 16th. I believe his August disability payment will be deposited to his Direct Express card on September 3rd. However, his wallet, containing the card, was taken during the commotion of his heart attack. As I do not have access to his card or his PIN number, I am seeking guidance on how to return his upcoming payment to the Social Security Administration. Could you please advise on the necessary steps to ensure that his August check is returned appropriately? Thank you, Tena Mullinax

I typically receive my SSDI funds in my American Savings account. I recently called requesting a Direct Express card as there was a fraudulent $3,[redacted] deposit made by a scammer that the bank is trying to deduct from my entire check. I have taken legal action and reported the false deposits to protect my paycheck. I urgently need my funds to be transferred to the Direct Express card I requested as this money is crucial for my living expenses. Please, can you confirm the order? The bank should not deduct the amount due to their error, especially when they have the criminal's photo. My contact details are as follows: Name: J.L. Taylor Date: August 31, [redacted] Time: 11:45 a.m. Phone: [redacted] I kindly request your prompt assistance. Thank you. Sincerely, J.L. Taylor 576___ ___2761.

For the past two years, I have been reaching out intermittently about an issue with my daughter unauthorizedly using my cards that were sent by you. Despite reporting this multiple times, you continue to send cards to her at various addresses. This has resulted in me being homeless as she has been accessing my payments and stimulus money fraudulently. I have requested for the cards to be sent to a specific address without success. I am now struggling to survive without access to my funds and have been unsuccessful in resolving this matter with your support. I have considered legal action but would prefer a compassionate resolution to this urgent matter. Please reach out to me today to assist in resolving this issue promptly.

I have lost my Direct Express card. I have been trying to contact customer service for three days but keep getting disconnected when transferred. I need to get a new card issued and expedited because I need to access my funds. My name is Rhonda Meiners, and my address on file is [redacted] Rockwood Court. My Social Security number is [redacted]-21-[redacted], and my date of birth is 02/03/[redacted]. Can you please assist me in getting a new card sent to me urgently? Thank you for your help.

I received a new card on August 31st, but I missed the delivery today as no one was home to sign for it. I urgently need my card information to pay my bills today. A card was supposed to be delivered on August 4th, but it never arrived. I had to order another one, and now I am facing financial issues as I am still without a card. I would appreciate any help in getting my card details over the phone, as I need to access my funds.

Today, when I tried to use my card, it was declined due to insufficient funds. Despite receiving my check recently, paying some bills, and making a withdrawal, I was surprised to discover fraudulent charges on my account. One of the charges was from www.BeenVerified.Com, and the other was from a company called EDGE for $[redacted]. I never authorized these transactions and believe they are part of a scam. I have researched and found that EDGE is known for fraudulent activities. This situation has left me with very little money for necessities like food or my phone bill. I am seeking assistance in recovering the funds taken from my account. Your help in resolving this matter would be greatly appreciated. Thank you.Clinton Tompkins

I contacted Direct Express on Thursday because my debit card was placed on hold. They informed me that Google was deducting money from my account without my consent. I immediately filed a dispute claim with them. They promised to send me necessary paperwork to fill out by September 16. One agent assured me a new debit card would be sent in two days for a fee of $13 and some change. Although it has been two days, I have not received the new card, so I am concerned about being charged without having the card yet. Since I receive my social security funds on this card, and it holds a significant amount of money, I urgently need information on when the new card will arrive and when the deducted money will be returned. I have been trying to reach someone on the phone but am unable to proceed without the information from my old card. I am feeling frustrated and confused as I need to pay my bills promptly. I would greatly appreciate a prompt response to clarify the situation.

I checked the website which indicates a 25-minute wait time. I've been attempting to contact Direct Express customer service for over 3 hours without success as the call gets disconnected. I paid $13.95 for 2-day delivery for a replacement card on September 2nd. However, UPS informed me today that my package had a problem in Kentucky and got returned. I need clarification on the status of my card, reimbursement for the 2-day $13.95 fee, and assurance that this situation is legitimate. My card is being sent back from Kentucky to you, while I reside in Ferndale, Washington. I expect prompt assistance considering the time spent trying to reach you today. It's disappointing for a government-operated service to have such communication issues despite claiming to be available 24/7 online. Your attention to this matter is greatly appreciated.

I have been attempting to reach Direct Express customer service without success. On September 2nd, I was charged for a 2-day delivery of my replacement card, which I have yet to receive. The card was supposed to be shipped from Kentucky to Washington State but has not arrived. I have evidence in the form of screenshots tracking the card's lack of progress. I am concerned about being billed for a service that was not fulfilled. I request a thorough review of my account to rectify this situation promptly. Your assistance in this frustrating matter would be greatly appreciated. Thank you for addressing this issue.

I've faced repeated fraud instances over the years with my card, encountering losses and lack of support from The Theft Express. Despite efforts to address issues, the lack of security measures in transactions leaves me and many others vulnerable. Refunds for fraudulent charges have been partial, leaving unresolved questions and unfulfilled promises of investigation details. It's disheartening how little has changed, with the system favoring profit over customer welfare. The ongoing struggles with card security and accountability highlight a larger issue in the financial industry, where those in need are taken advantage of. The frustration persists as the cycle of exploitation continues unchecked, with little hope for justice or resolution.

Hello, I’m John Conway. I encountered issues with my stay at the Extended Stay Hotel in Rolling Meadows, Chicago. I checked in on Friday, September 3, and checked out on Saturday, September 4. I had a reservation made through Priceline. Upon arrival, I was told the room rate and taxes, which matched what I was given by Priceline. However, during check-in, I was unexpectedly charged an additional $[redacted] on top of the $[redacted].97 fee. When I tried to address the issue, I was informed it was a holiday and nothing could be done. I spoke to Julie, who mentioned the additional charge was actually the correct amount, but I knew it wasn't. I was charged multiple times for the same amount and wasn't given a satisfactory explanation. Despite having proof of the original cost, I felt brushed off and my questions went unanswered. I am seeking assistance on how to resolve this billing discrepancy as contacting the hotel directly hasn't been successful.

I contacted Direct Express on 7/3/21 regarding a $[redacted].20 transaction adjustment dated 6/21 related to a deceased individual on 5/27/21. Social Security has not received the funds. Direct Express was unable to provide additional details beyond what was on their system. Subsequently, I reached out to Social Security again today. They informed me that partial adjustments are not processed and if the amount differs from the original $[redacted] payment, they wouldn't retract $[redacted].20. I may be required to reimburse Social Security if they don't receive the funds from Direct Express. I urge Direct Express to review this discrepancy as it seems inconsistent with previous cases.

I accidentally entered the wrong digit at the store and my card was closed due to suspected fraudulent activity. I would like to have my card reinstated since it was my mistake and no one else used my card. If I need to get a new card, how long will it take to arrive? My old card number is 5[redacted] 1[redacted]. I have been attempting to reach out for assistance but have been unsuccessful in speaking to anyone. I appreciate your help with this issue. Thank you for your cooperation. Sincerely, A.C. Frampus