Facebook Customer Service Issues

I am currently unable to access my Facebook account that I have had for around 10 years. The issue is that I am unable to reset my password as I no longer have access to my previous email with Yahoo, as efforts to recover it have been unsuccessful. Moreover, I have changed my phone number, eliminating another means of verification. I have exhausted various attempts to reset my password including using different devices, but to no avail. In my efforts to regain access, I accidentally created a new account. The photos of family and friends on my original account are precious to me and I would be devastated to lose them. I am seeking assistance on how I can regain access to my original Facebook account.

My personal Facebook account got disabled for not following their terms and conditions. Every time I try to verify my identity by submitting my ID card, I receive an error message stating, “this email address does not belong to a disabled account....” when I enter my login cellphone number. How can I submit my appeal if I keep encountering this error message? Are there alternative methods apart from the form to submit my appeal?

Hello, I'm Ivy B. I'm having trouble with my Facebook account being disabled without any notice. I've been patiently waiting for a response from Facebook for almost a month now. My account had nothing inappropriate, and I haven't engaged in any activities violating the platform's policies. I kindly request to have my account reinstated. Thank you.

I am assisting my father in recovering access to his Facebook account. The app on his tablet unexpectedly logged him out, and we are unable to log back in. Unfortunately, we are encountering difficulties with the password reset process as the text code is not being received on his phone. His phone number is 76-[redacted], and his email address is [redacted] He has two accounts, and we are trying to access the one that features his profile picture. The other account lacks any profile picture. Despite attempting to log in using Google, we are still unable to gain access. Any assistance would be greatly appreciated.

Hello! I believe there has been a mistake regarding the restriction on my page this time. We have not posted any videos recently, so I am unsure why this restriction has been applied. This time period is crucial for our business posts and commitments to media partners. It is essential for engaging with our followers. Could you please lift this restriction? Thank you, Jane

I used to be friends with Sue Stperrie, but we drifted apart. Now, I can only see her profile and not her posts. I want to reconnect with her, but I am unable to send her a friend request. I have checked and she is not in my restricted list or blocked. My name is Kerry Tebbe Sr. Please contact me at [redacted]. Thank you for your help.

I seem to have experienced a security breach on my Facebook account. I am unable to log in using my password and cannot reset it as the email for password recovery is incorrect. My alternate email is [redacted], not t...……[redacted] My main email is [redacted] I can provide some of my recent passwords: Giffen1[redacted]Giffen 1Family1 1Begley1 I am willing to send you a copy of my identification documents like my driver's license, passport, or marriage certificate. Please assist me in regaining access to my Facebook account as I want to avoid creating a new one.

I recently realized how crucial it is to enable two-factor authentication. Yesterday, I set up SMS authentication and tested receiving the codes several times successfully. However, in the afternoon, I couldn't receive the code when I tried logging in. I've tried various solutions to regain access to my account with no luck. I'm currently waiting for the SMS code that Facebook mentioned might take up to 12 hours to arrive. I'm eager to regain access to my account and continue using it, but I'm unsure what steps to take next.

About three months ago, I received a text from a friend. I opened it, downloaded the app as directed, and since then, Facebook has not worked for me. Years ago, I accidentally created a second Facebook account. I've tried for over a year to combine the two accounts without success. I miss seeing my grandchildren and messages from friends on Facebook. Can you please try to assist me? When I try to log in, I receive a message stating there is a problem with my account and to follow certain steps. Every time I try to change my password, I get the same message saying, "you have already used this password." I am finding it hard to remember too many changes as I am getting older. Please help. My two accounts are under the names Karen Leff and Karen (Fosnough) Leff. Sincerely, Karen Leff.

Suddenly, I was logged out of my account and was prompted to verify my identity using an old phone number I haven't had for two years. The system isn't providing me with any email verification options. Although I added my current phone number to the account in July, I cannot use it for identity confirmation. This situation is extremely inconvenient. I have never encountered this issue with my account before, and as far as I know, nothing has changed. I am puzzled by why this is happening.

I am experiencing an issue with my Facebook business page's "Shop Now" button linking to my website where customers are unable to purchase my book through PayPal's "Add to Cart" button. The problem occurs specifically when customers access my website through Facebook, redirecting them straight to PayPal's login page instead of the purchase page. This glitch prevents customers from selecting the number of books and completing their purchase with PayPal or a credit card. Interestingly, when customers access my website through other sources, the PayPal "Add to Cart" button functions correctly. I am seeking guidance on how to resolve this hiccup and ensure a smoother purchasing process for my customers.

I have an iPhone 7 and recently updated my email address after relocating from Taiwan to the USA. However, when attempting to log in to Facebook, I am prompted to enter a code sent to my correct email address, [redacted], but I never received it. I would like to delete my old email address and use my active one, [redacted] Can anyone assist me with this issue? Thank you for your help. - Johnny Pen.

I've experienced multiple login attempts on my account, leading me to change my password thrice. However, this morning, on 12/22, I was abruptly logged out and now I'm unable to log back in. Regrettably, I no longer have access to the email or phone number associated with my Facebook account. My primary goal is to regain access to my account without resorting to creating a new one, as I have cherished memories on it. I appreciate any assistance you can provide. Thank you.

A few months ago, I made the mistake of attempting to watch a video on Facebook Messenger that was linked by a friend. I unknowingly provided my login information, only to realize there was no video. Shortly after, friends contacted me about suspicious messages sent in my name, signaling that my account was hacked. Unfortunately, the hacker changed my password, and I am unable to reset it as Facebook is not sending a confirmation email to my phone number. Additionally, the linked email address is outdated, leaving me in a bind. I am seeking assistance to regain control of my account and update my password.

I sent someone pictures of items, hoping to trade on Marketplace, but my account got deactivated after sending multiple pictures. I am uncertain why he reported me. I was only trying to display the items I could trade. Previously, two of my Facebook accounts were hacked, resulting in lost contacts and sales. I am setting up a new website and planned to run ads on Marketplace. My current account might have been hacked or taken down, as my girlfriend cannot locate me anymore. The account had my dad's number since mine was on the hacked one. I may have used my personal email to create it. The email addresses linked to the accounts are: - James DeWolfe: [redacted] - Jay Wolf: [redacted]

The Facebook admin has disabled my FB page ("Halchita/Mexican Hat Flea Market") due to not complying with FB Community Standards on regulated goods. Despite our strict rules against selling guns and drugs and promoting illegal activities, our page aims to boost economic development in the underdeveloped area of Halchita, Mexican Hat, Utah. Please reach out to me to work together to uphold the FB Community Standards and enhance our page without disabling it. If there are any issues, I am willing to edit and enhance the content accordingly. Your support in this matter is greatly appreciated.

Dear Facebook Help and Support Team, I apologize for the length of my message, but I am feeling frustrated with my Facebook experience. I rely on Facebook to connect with others and share my daily life. However, I have noticed that I am only seeing posts from a limited number of friends on my feed. I also have a high number of inactive friends on my list. When I tried to remove them using a third-party tool, Facebook blocked the action, citing a potential violation of their policies. I am reaching out for assistance as I wish to connect with genuine individuals on the platform. Thank you for your help. Sincerely, Moustafa F. Email: [redacted] Tel: [redacted]

The FB admin disabled the page for Halchita* Mexican Hat Flea Market citing non-compliance with the Community Standards on regulated goods. The site strictly prohibits the sale of guns and drugs, advocating against illegal activities while encouraging economic development in an underprivileged area. Assistance is requested to ensure the site adheres to the set standards for continued operation. Revising the content to align with the Community Standards is offered as a solution, emphasizing the absence of gun and drug sales on the site. Kindly consider re-evaluating the decision and sending recommendations for necessary improvements via email for maintaining compliance.

I'm Marcia Jochem, and my contact number is [redacted]. I can't access my account or reset my password. Entering my phone number to find my account doesn't work and says it's not linked. I checked my profile with my boyfriend's phone, and my number is correctly listed. Unfortunately, the email linked to my account is inactive, making it impossible for me to login.

Hello Facebook, I am Loh Ming Shiang from Penang, Malaysia. My initial Facebook account was disabled along with the email address "[redacted]" and the phone number "[redacted]9." I have since created a new Facebook account "[redacted]," but it has raised suspicions and is requesting a phone number code, which I cannot provide due to my disabled phone number. I am concerned as I enjoy using Facebook to share personal updates with friends. How can I resolve this issue and regain access to Facebook? I assure you that I will abide by Facebook's guidelines. Thank you. Loh Ming Shiang