Facebook Customer Service Issues

Hello, I am experiencing issues with my Facebook page under the username @trendspadng. Two days ago, when I checked my page, I found that my website domain www.trendspad.com.ng was blocked and labeled as spam, resulting in all my content being deleted. After requesting a review, I discovered that my page has been unpublished or banned by Facebook. I want to clarify that I am a legitimate female blogger who shares authentic news, sports, and celebrity updates on my website. My content is not for engagement or fake news; I genuinely care about my website community. I connected my WordPress site to my Facebook page using the Jetpack plugin for automatic sharing, unaware of any new policies. Despite numerous attempts to appeal to a human reviewer, I only receive automated responses from Facebook bots. I apologize if I inadvertently violated any guidelines. I deeply respect Facebook and its users and am seeking a second chance to rectify any mistakes. Please consider my plea and visit my website to verify the authenticity of my content. I am committed to upholding Facebook's standards and contributing positively to the platform. Thank you for your understanding and have a great day. Facebook page: @trendspadng Website URL: www.trendspad.com.ng

I'm having trouble accessing my iPad Pro and mobile phone. While posting items on Marketplace, I got a message from Facebook requesting my mobile number for verification. However, despite clicking "send code" multiple times, I never received the verification code. As a result, I'm locked out of my Facebook and instant messaging. My cell phone number is [redacted], and my username is [redacted] I've been unable to log in for three days now. I'd appreciate any assistance in retrieving my account. Thank you, Valarie Cowan Thompson.

I set up my Facebook account using the phone number +[redacted][redacted]. Unfortunately, someone hacked into my account after I clicked on a link sent by an unknown person. I immediately disabled my account temporarily. I filled out the form to request reactivation but have not received any response yet. I am unsure which email address I used to create my Facebook account, but I provided my current email address in the reactivation form. I am eager to regain access to my account, so any assistance would be greatly appreciated.

Hello, I need assistance with accessing my Facebook account. I've been logged out and when I try to reset the password, it asks me to verify my account using an old phone number I no longer have. This is concerning because I rely on this account for my business and have invested heavily in Facebook ads. I also do not have trusted contacts to help with the verification. The email associated with my Facebook account is [redacted] Thank you, M. Needham

Hello, I recently received a video from a friend on Instagram and unknowingly forwarded it as instructed. Unfortunately, this act violated Instagram's terms of service, resulting in the disabling of both my Instagram and Facebook accounts. I was unaware of the violation and had no intention of breaking any rules. My Instagram username is amansahibani, and my Facebook ID is [redacted]. I am reaching out from my registered email account. I kindly request assistance in reactivating my accounts. Please contact me at [redacted]. Thank you.

Dear Facebook Team, I am writing to inform you that my Facebook account has been disabled. I apologize for any violations of the rules and sincerely regret the situation. It was not me who caused this issue but rather a foolish friend. I kindly request your help in recovering my account. The information for my Facebook account is as follows: Name: Sadiq Hussain User: [redacted] I appreciate your assistance and await your response. Warm regards, Sadiq Hussain

Dear Facebook Team, I am writing to inform you that my Facebook account has been disabled by your team. I acknowledge that there was a violation of rules, but I assure you it was done by a friend without my knowledge. I sincerely apologize for the situation and would be very grateful if you could assist in recovering my account. Details of my Facebook account: Name: Sadiq Hussain Username: [redacted] I eagerly await your response. Warm regards, Sadiq Hussain

My Instagram account was hacked, leading me to try and reset the password via my Yahoo email. Unfortunately, I kept getting logged out, and even my phone number for security was changed. The hackers then accessed my email, changing its password, leaving me helpless with my Instagram and Facebook accounts. Since my email is linked with both platforms, I found that my Facebook password had been changed as well, preventing me from logging in. Despite attempting various methods, like obtaining codes from friends, I've been unsuccessful in regaining access to either account.

I'm unsure of what happened - I was on Messenger when suddenly my Facebook main screen appeared, prompting me to answer a couple of questions, and then it locked me out. I'm unable to access Facebook or Messenger. If I unknowingly violated any rules, I apologize as I am not aware of any wrongdoing. This situation has never occurred before, and I am confused about what took place. Your assistance in resolving this matter would be highly appreciated. Thank you for your time. - C.G.

I am experiencing difficulty logging into my Facebook account as I have forgotten the password. I no longer have access to both the phone number and email address associated with the account. During the password reset process, the code is sent to the now inaccessible email address linked to my account, making it impossible for me to retrieve it. Additionally, the phone number I used for the account is no longer in my possession. Therefore, the standard password recovery procedure is ineffective for me. I am requesting assistance from Facebook to reset my password within the system and provide me with the new login details. Any help in resolving this issue would be greatly appreciated. Thank you for your time and support.

I am having trouble accessing my Facebook account as I have forgotten my password and no longer have access to the email and phone number associated with the account for verification. When attempting to reset my password, Facebook sends the code to the old email address and I cannot receive it. As the phone number is also outdated, I cannot receive the code via text. I now have a new email address and phone number, making it impossible to reset the password and access my account. Any assistance you can provide would be greatly appreciated. Thank you for your help.

I need help boosting a post on my page, WINCHESTER COMMUNITY CHOIR VA. Recently, I received a message about unusual activity on my account. When I tried to check my boost purchases through the Ad Manager, I noticed that the link is no longer available on the left side of the menu. Without access to the Ad Manager, I am unable to review or correct any payment settings which is quite frustrating. I would appreciate any guidance on how to navigate this issue as I am unable to make any necessary corrections without the proper access. Thank you in advance for your assistance and support.

My wife recently changed phones and is struggling to log into her account. Despite trying her phone number, email, and name for access, we couldn't retrieve any results except once with her name. After requesting a verification code from Facebook to her cell phone, it did not arrive. When attempting the process again, her name no longer brings up her profile. We've also exhausted the "I'm not on the list" option by submitting names of friends and family without success. Your assistance is greatly appreciated. Thank you.

We have been noticing recurring charges on our credit card statement from Facebook, but we have used multiple vendors who manage our Facebook content. I have reached out to our current provider and a past vendor, both denying they are behind the charges. I have tried contacting the unknown vendor with no response so far. Despite disputing the charges, our credit card company has reinstated them. Can you advise on how we can identify the vendor responsible for these charges? Thank you. -GF, Pond Plumbing Inc.

Good morning. Recently, my Instagram account was hacked or deleted. The hacker got into my email, changed the details on my Instagram, and then deleted the account. I have evidence and screenshots of the hacker. I have contacted Instagram support multiple times via email and even provided a picture to verify my identity, but I haven't received any response. I have invested a significant amount of time and effort into my account and missing out on business opportunities. Please assist me in recovering my account.

I am having trouble remembering my current Facebook password, and I am unable to change it because the email account associated with my Facebook is outdated, and I can't access it either as I forgot the password. I have attempted to recover the information, but they couldn't verify my identity since I haven't used that email in a long time. I now have a new email address, [redacted], that I would like to replace the old email ([redacted]) on my Facebook account. This will help me reset my password, as I am currently locked out and have exhausted all my options. My name is Karla W., and my phone number is [redacted]. I urgently need help changing the email address associated with my account and resetting my current password.

Hello, my name is Dimitra Chochos. I recently tried to create a Facebook account using my Gmail, [redacted] After submitting a photo of my face as requested for verification, my account was deactivated shortly after. I then attempted to create a new account with my Hotmail, [redacted], using my full name, Dimitra Chochos. However, the same issue occurred once again with the account being disabled after submitting a photo for verification. I have tried reaching out to the help center for disabled accounts by providing my email and identification, but have not received a response after multiple attempts. I am seeking assistance in recovering my disabled account with the email [redacted] I have been waiting for updates for a month now and would appreciate a prompt response. Thank you.

I am unable to access my account due to suspicious activity. After submitting a picture as requested, Facebook still displays a message stating my account is under review for security reasons. I am eager to complete my Business Page setup and begin social media marketing for my business. How long does the review process typically take? Thank you. - Carl M.

On October 7th, I received an email from Facebook stating that I had violated copyright terms. Despite several apologies and a promise to avoid such mistakes in the future, my ID has not been reinstated. Being from Bangladesh, where IT expertise may be lacking in some areas, I am struggling to find a solution to recover my Facebook ID. The email I received from Facebook detailed the copyright infringement issue and provided contact information for the complaining party, Jukin Media. They requested resolution directly with Jukin Media and included a report number for reference. Facebook adheres to DMCA guidelines and provides a link to submit a counter-notification if needed. I am looking for a simple way to resolve this issue and regain access to my Facebook account.

Dear Facebook Review Team, I sincerely apologize for my past violations of the advertising policies. After my Business accounts were disabled, I have spent time researching what went wrong. Upon reviewing the policies multiple times, I discovered a few mistakes. Firstly, I incorrectly formatted the word "Facebook" with a small letter at the beginning in one of my ads. Additionally, I mistakenly ran a conversion ad before an Engagement ad, which is against the rules. Furthermore, some of the images I posted on my Business page did not align with its purpose. I take full responsibility for these errors and genuinely regret them. I previously appealed your decision without fully understanding my mistakes. I am reaching out now to seek guidance on correcting these issues and preventing recurrence. Despite my current inability to advertise on your platform, I am hopeful for a chance to rectify my errors and comply with Facebook's Advertising Policies in the future. I assure you of my utmost attention and vigilance going forward. I appreciate your understanding and hope for a reconsideration of my situation. Thank you for your attention. Best regards, Hellen