Facebook Customer Service Issues

I need help retrieving my original Facebook account with my photo showing finger waves in my hair against a background of palm trees or Palm Springs. It seems to have vanished, although I accessed it either a week or a few days ago. I noticed something was wrong when a message from my Facebook friend Tina Anderson popped up on November 15th, which I initially ignored. I later discovered that Tina was trying to access her account but couldn't remember her password; she had me listed as a friend to assist with password recovery. Unfortunately, this has resulted in me getting locked out of my original account. I'm now using my old account with a picture of a wine tasting room. Please help me regain access. Thank you, Montrella.

I've had a Facebook account for over 12 years. Three months ago, I deactivated it due to personal reasons. Now, when I try to reactivate it using my correct email address, I get a message saying "The email address you've entered doesn't match any account." Even when I try the Facebook help center's account recovery process, it shows "No search results. Your search did not return any results. Please try again with other information." I need help reactivating my long-time Facebook account. - Abiy M.

I have encountered numerous issues with a hacker attempting to access my account multiple times. Despite following the provided instructions on changing my password, the system shows a username starting with the letter "M" and indicates the country code "RU," likely Russia. As a result, I am unable to update my password for fear of it falling into the hands of the hacker. I wish to avoid creating a new account to retain my contacts and previous posts. Could you assist in resetting my password for my email associated with the UK location under the name Tony W.? The frequent password changes due to these hacking attempts have led to confusion, and I cannot recall the most recent one. Thank you for your help. Tony W.

My Facebook account, under the email "[redacted]," was disabled despite not breaching any of the platform's terms and conditions. I am seeking assistance in reactivating my account or understanding why it was disabled. If there was a violation, kindly specify it along with the relevant term and condition. I would appreciate guidance on how to restore my account access.

I have been trying to reset my Educhikos account to advertise on Facebook. I have been in touch with my representatives from my bank account, and they haven't identified any issues with using it. I have used this account before without any problems. Facebook never sent me the code to complete the process, and as a result, they have disabled that part of my account since last night. I am requesting an update on the case as I have spent many hours not knowing what is happening, even though I am following the process they requested. Thank you; Maridsa

I am not a fan of Facebook and I am not very good with computers. I haven't been on Facebook for over two years because my attempts to access it in the past were unsuccessful. I found an email address to contact them, but my emails are not going through. I don't want to call them. A friend wrote a note on my profile saying I am no longer interested in Facebook. I have had no luck trying to delete my profile as my tech person informed me it's not possible to leave Facebook. I also want my information and my deceased husband's details removed from websites like Intelius and Anywho. I need help with getting my information off the internet, particularly with Facebook at the moment.

Dear Support Team, I am writing to inform you that my Facebook account was hacked today, December 25th, [redacted], at 11 am. I am requesting a password reset link to be sent to me urgently as reports have indicated that the hacker is using my account for fraudulent activities. Unfortunately, the hacker has changed the email address and phone number associated with my account, making it impossible for me to recover it. Before the hacking incident, my account details were as follows: Phone Number: [redacted]7 Username: Christian M Eze Previous Password: Oliviakrismikeeze I have attached my national ID to this email for verification purposes. Thank you for your prompt assistance in resolving this matter.

I, Christian M. Eze, want to report that my Facebook account was hacked today, December 25, [redacted], at 11 am. I am requesting a password reset link to be sent to me urgently as the hacker has been using my account for fraudulent activities. The hacker has also removed my email address and phone number, making it difficult for me to recover the account. Before the hack, the account details were as follows: Phone Number: [redacted] Username: Christian M. Eze Old Password: Oliviakrismikeeze I have attached my national ID to this email for verification purposes.

I need urgent assistance. Happy Holidays! My account has been disabled for allegedly violating community standards. I had linked it to multiple businesses, apps, and games, so it's crucial I regain access. Kindly assist me in restoring my Facebook profile. I recently updated my email address and may have inadvertently misrepresented my age. The email linked to my Facebook login is [redacted]

Our business page, Grey Duck Properties, initiated a fundraiser for the non-profit Good in the Hood. The fundraiser ended over two weeks ago on December 11, and we have not seen the donations deducted from our bank account and transferred to the non-profit yet. I am unsure about the delay and wonder if there is an issue we need to address, such as setting up banking details for Good in the Hood on Facebook.

My account was hacked, and the password was changed. I've tried to reset it on your site, but the email with instructions is going to an address ending in .ru, possibly in Russia. I reside in the UK, and I'm worried that changing my password will alert the hacker. Could I receive instructions through a different method like a one-time password text to my mobile number instead? My email is [redacted], and my mobile number is (+44) [redacted]. Please drop the first 0 when texting from outside the UK. Thank you. - Tony W.

I mistakenly used the COVID term in my ads and Instagram username for my goggle-selling page, @kavid_id. I've been restricted for over 4 months, and I realize the seriousness of this restriction on my profile. I acknowledge my error and will not repeat it. I've already provided my ID and information to Facebook as requested. Despite using my friend's account for selling different products like pop sockets and anti-slip mats, the advertising access remains disabled due to IP and browser fingerprint issues caused by the COVID-related content. I would appreciate the opportunity to speak with a Facebook team member with the authority to review my case rather than a chatbot. I hope for a reconsideration and a chance to rectify the situation. Best regards, Darren

Hello, my name is Mike, and my wife is facing issues with her hacked Facebook account. She is unable to receive the code needed to reset her account as the system claims it was sent to her email but never arrives. This situation is causing much distress, especially since she had a stroke a few years ago. We currently reside in Clay County, FL, even though Facebook is showing our location as NJ from five years ago. Please assist us in resolving this and preventing any further compromise to our computer. You can reach us at [redacted]. Thank you.

Hello, I have not been able to access my email for quite some time as it is now inactive. I cannot remember my password and I am unable to reset it. The email address is linked to my Facebook profile, which is [redacted] Additionally, the phone number associated with my Facebook account is no longer in use. I suspect that my profile may have been compromised as I believe someone might have tampered with the password reset process. I would greatly appreciate any assistance in regaining access to my profile. Thank you.

I seem to be facing an issue with my account where the email has been changed without my authorization. Consequently, my password is no longer working. When I attempt to reset my password, the link is being sent to an email address that is not mine. I have tried the standard verification process to confirm my identity without using the email, but it was unsuccessful. I urgently need to get in touch with someone to verify my identity, regain access to my account, and have the email changed back to the rightful one. Thank you.

Subject: Assistance Needed to Recover Hacked FB Profile Hello, I am reaching out because my inactive email account, [redacted], which is linked to my Facebook profile, seems to have been compromised. I am unable to reset my forgotten password and suspect that someone may have altered the password as I was trying to log in. The telephone number associated with my FB profile is also no longer in use. I am concerned about the security of my account and would appreciate any assistance in regaining access to it. I am the owner of the profile under the name Aleksandar Petkovic and I sincerely hope to restore access to it. Thank you for your help. Best regards, Aleksandar Petkovic [redacted]

I recently bought a new phone, the Samsung Galaxy 5G A716 from AT&T on 12/23/20. Since then, I have been unable to receive any short code validations from Facebook. AT&T has conducted troubleshooting to confirm the phone is not the problem. For further investigation, AT&T requires information about the short codes and their source. I have been a loyal Facebook user for many years. Please help me resolve this issue as I cannot receive Facebook text codes via text or email. My Facebook account holds vital information and cherished photos. Kindly advise on how I can regain access to my account. Thank you.

My account got blocked, and it affected my business account where I have invested a lot in ads. I've had this account for years, under the name Shelly Gatton using the email [redacted] The business account linked to it is RooJax Company under the email [redacted] I spoke with a rep at the company and declined their request to access my computer, so they mentioned sending an email for a reset within 24 hours, but I haven't received it. They also mentioned someone from Oregon tried to access my account, but I'm in Kansas and the only person with my passwords is me.

My spouse and I both have Facebook accounts with over [redacted] friends each. Recently, our computer crashed due to a Windows update while I was in the hospital. We replaced the computer and had the repair shop transfer our data. However, when I tried to log back into Facebook, I encountered issues. My deceased father's old account keeps showing up instead of mine, even though we shared the same email address with different passwords. Additionally, my husband's account appeared as if it were brand new without any friends or posts. I contacted the repair shop and was advised that Facebook support would need to resolve this matter. We are seeking assistance to restore our Facebook pages with all content and friend lists intact. I also wish to update my email address to [redacted] Thank you.

Someone using the name Johnny Vitry has accessed my account, changed the email and password, and now I can't log in. I've been trying to submit my identification, but Facebook keeps asking for more. I'm willing to provide any necessary ID, I just need help getting back into my account. -Danielle Hardesty