Facebook Customer Service Issues

My account was hacked on Saturday, June 19, [redacted], at 4:29 AM (PDT), and 2FA was activated. Despite multiple attempts, I am not receiving the necessary six-digit confirmation code in my email. Despite searching all folders and attempting to resend the code, no emails are coming through. Even after submitting a copy of my California driver's license, I am still locked out of my account. When trying to log out to begin again, a message pops up stating: "This Account Will Be Disabled in 27 Days" It seems I must request a review within this time frame. Although hesitant to log out, I'm unable to access any account functions or contact FB for help.

My account was hacked on Saturday, June 19, [redacted], at 4:29 AM (PDT), and the hacker enabled 2FA. I've been trying to resolve this issue, but I'm not receiving the six-digit confirmation code sent to my email. I've checked all my email folders, but I'm not getting the code even when I click to resend it. The page only displays: Enter Confirmation Code A confirmation code was sent to my email address: [redacted] 6-digit code Resend Confirmation Code I've uploaded a copy of my California driver's license, but I still can't access my account. When I attempt to log out, I receive the message: This Account Will Be Disabled in 27 Days Are you sure you want to log out? I have 27 days remaining to request a review before my account gets permanently disabled, so I haven't logged out, but I'm unable to access any other account features.

While scrolling through Facebook, I came across an ad offering free game materials for a game I play through Facebook. I proceeded to sign in and agree to the terms. After being instructed to wait 24 hours for the materials to appear in the game, I noticed someone from Indonesia had accessed my account. I promptly changed my password, but was unable to log out other devices as the system prompted me to provide my ID. I complied but have not regained access to my account. I am anxious to recover my Facebook account and reconnect it to my game. I am hopeful that this issue can be resolved promptly.

My original account appears to have been hacked. I attempted to reset the password, but the code is being sent to an email address that is not mine. I created a new Facebook account, but I am eager to recover my original one. The email associated with my account that I don't recognize is r**********[redacted] I have never had a Hotmail account. I also tried using my cell phone number, but it didn't work. When I clicked on "not Me," it requested my email address, which is [redacted], but the code is being sent to the unknown email. I have cherished photos on my old account spanning several years, and I really don't want to lose access to it. Your assistance in resolving this issue would be greatly appreciated.

I am facing ongoing issues with hacking on my Facebook account. Last month, I was blocked by a hacker who changed my profile picture to something inappropriate. Despite being blocked, Facebook accused me of posting against their standards recently. I have been overwhelmed dealing with a family member's passing and only managed to update my passwords recently. Facebook says I can access my account again on the 4th of July, but this timing couldn't be worse. I am distraught by the situation and urgently need to reconnect with my family during this difficult time. Can you please assist in resolving this hacking problem?

I need help with my Facebook account. My main email is no longer available for password recovery and my secondary email is inactive. I accidentally removed my phone number too. I want to have my main email back as the primary contact for Facebook access. It was never compromised, and my phone was secure as well, yet both are no longer options. The only reset option left is my old email, which has been inactive for a few years now.

Hello, I would like to report that my email account, [redacted], has been compromised. The hackers have changed my email to l*******[redacted] and also altered my phone number on June 4th at 1:13pm. I am unable to regain access using the standard recovery procedure on Facebook's help page as it directs me to a Hotmail account that does not belong to me. The individual who hacked my account is now sending fake emails to my friends, requesting money. Any assistance in resolving this matter would be greatly appreciated. I am willing to provide my authentic details to Facebook for verification purposes. My original account details are as follows: Username: sp.yuvaraj Email: [redacted] Phone: [redacted]. Your prompt attention to this issue is crucial to prevent any further misuse of my account. Thank you, Yuvaraj SP.

I have been experiencing difficulty accessing my Facebook account recently. Each time I attempt to log in, I receive a message stating: "Login approval needed. We've noticed a login from a browser, device, or location you don't usually use. We need to confirm that it was you before you can get back on Facebook." Although I occasionally log in from an unfamiliar browser or device, when I try to follow the steps provided to confirm my identity, the system only offers me one option: to provide my date of birth. Unfortunately, I cannot recall the date of birth I used when creating the account, so I am unable to proceed. Despite my repeated attempts, I am confronted with the message: "The birthday you entered doesn't match the one on your account. Please try again." I would greatly appreciate any assistance with resolving this issue. Thank you.

Hello! Around 2 years ago, I created an account to monetize my mobile apps. There was no activity on it - no photos, videos, content, or correspondence. My page was empty, solely for app monetization purposes - not for communication, not even with a photo. Over a year ago, my account was blocked for unknown reasons, possibly mistakenly, as there was no content or communication to violate any rules. I couldn't recover it once deleted, and now I can't create a new one due to receiving a message stating the account violates Community Guidelines. Support calls were unanswered. Could you please assist in creating a new account so I can display ads in my mobile apps? Thank you, Vadim Balazanov

Hello, I encountered an issue when trying to access my Facebook account today, June 22nd. A message informed me that my password was changed on Thursday, June 17th, even though I had not logged in since June 15th. The new password is unfamiliar to me, leading me to suspect that my account has been compromised. I tried to recover and secure my account but the only available option is to send a reset code to an unknown email address, likely belonging to the hacker. When attempting to change the email, I end up on the same page. The original email ([redacted]) and phone number do not seem to be linked to any account. Additionally, my friends have lost visibility of my account, and it seems like I have been removed entirely. Any assistance on this matter would be highly appreciated.

I have been unable to access my account for a few days. I forgot my password and when I attempt to reset it, the email is sent to my old Yahoo account, which I no longer have access to. I added my mobile number to Facebook, but now there is no option to send a reset code to that number during password reset. I used to receive codes on my phone from Facebook, but this is no longer happening. Can you assist me in reaching out to Facebook to enable the option to send reset codes to my mobile phone, or suggest any other methods to regain access to my account? Thank you.

My account "Gary E Ratcliffe" has been compromised as I received an email alerting me to an unauthorized access from an IP address in Liverpool, a place I have no connection to. Despite Facebook sending a code to my phone for recovery, it didn’t work. I've followed the help instructions on Facebook, but the email listed for recovery is unfamiliar and not mine (starting with K************[redacted]). This has left me locked out of my account with precious photos, including recent ones of my late parents lost due to COVID. I've exhausted all avenues provided by Facebook, but it only leads me back to the hacker's email. I'm desperate for assistance from Facebook to regain access to my account. Thank you for your consideration. Gary E Ratcliffe

My name is Cheryl (Sherry) Ramsey. I originally signed up for Facebook using my email address at the time, which was [redacted] Several years ago, my Internet service provider advised me that my email had been hacked, so I set up a new email, which is now [redacted] The old email is no longer functional. I have been using the [redacted] user account since then without any issues. I recently bought a new phone, and the associated email is [redacted] Now, when I try to log in using my current email, Facebook is recognizing this email as belonging to a Linda Echternacht. I also received an email directed to her regarding someone trying to log into her account. How can I regain access to my Facebook account using my correct email?

I have been unable to access my Facebook account for months due to issues with the two-factor authentication system. Every time I attempt to log in, I do not receive the SMS code needed for verification. I have not set up any alternative method for two-factor authentication, so text messages are the only way I can receive the code. Following the instructions on the Facebook help center only made things worse. Changing my password led to being logged out of all devices and browsers previously used to access Facebook, and now I cannot log in from anywhere. I have tried submitting various forms of ID, including my driver's license, birth certificate, mail, yearbook page, and student ID, but all have been rejected. I suspect the issue might be due to using a nickname (Lizzy instead of Elizabeth) on my account or incorrectly entering my birth year when I first created the account at a young age. I am unsure if there is any way to regain access to my account at this point or if it is a lost cause. Losing access would be unfortunate as I have valuable content stored there. Any suggestions or assistance would be greatly appreciated.

After receiving a notification from Facebook about a potential hack on my account, I diligently followed the steps to change my password. However, the hacker had already switched the recovery email to their own. Despite my efforts to regain access, which included attempting to use an authenticator code from a third-party app that I didn't have access to, the issue persisted. I then proceeded to submit my valid forms of ID, a driver's license, and a passport, but Facebook rejected them as invalid. Even reaching out to special contacts for assistance proved unsuccessful, as did other suggested methods. My friend, who previously managed my business account, also tried to engage in a live chat with Facebook support but faced obstacles due to account ID requirements. As someone who relies on Facebook to sell products, this situation has left me feeling extremely stressed and disheartened. Any guidance on resolving this matter would be greatly appreciated.

I recently purchased a new mobile phone and switched to a different mobile provider. After this change, my Facebook account got locked for security reasons. The issue is that I'm not receiving the verification codes on my new phone, which seems to be a common issue when switching providers. The only other recovery option is an old email address that I no longer have access to and that I removed from Facebook years ago. Even though I have a verification email from October 30, [redacted], it's not showing up as a recovery option. I tried using my Google account for recovery, but it also requires a 6-digit code sent to my phone number, which I'm not receiving. I attempted to submit my ID to Facebook for verification, but received an instant auto-reply stating they couldn't verify my ID. I urgently need access to my account for important business pages, but I'm finding it impossible due to what seems like a system glitch on Facebook's end. Your assistance is greatly appreciated.

My account was compromised after clicking on a link, leading to a password change by the hacker, locking me out. I attempted to recover it but realized my old phone number is now owned by someone else, hindering the verification process. I'm unable to receive a code to reset the password. My ID photo submission to prove ownership was rejected by Facebook as it mismatched the current phone number owner. I'm looking for guidance on linking my email to the Facebook account or any other method to confirm my identity and regain access.

My Facebook account was hacked, and even after resetting the password and providing my photo ID to Facebook for verification, I am still unable to access my account. Whenever I attempt to log in, I am greeted with the message stating my account has been locked due to unusual activity. Despite receiving a temporary password from Facebook, the issue persists. I followed the guided help instructions provided by Facebook, but it only leads me back to the account locked notification. I am eager to regain access to my Facebook account as soon as possible.

I experienced a sudden computer issue where the screen went blurry, and I suspect a hacker may have been involved since my Facebook account was disabled. At 74 years old, I do not engage in any illegal activities given my lack of knowledge in that area. I am the sole user of this computer and am uncertain about what caused these problems, as I also receive scam calls at home. Despite that, I am vigilant about not sharing my credit card details. Due to my disability, I heavily rely on Facebook to communicate with my son, who is my caregiver. It is unfair that innocent individuals like me face consequences while scammers roam free. I am not confrontational and treat everyone equally, so I am perplexed by the disabling of my account without an explanation. Restoring my Facebook access is crucial for staying connected with my family.

I set up two-factor authentication on my Facebook account after realizing there were unauthorized devices active on it. I changed my password using a strong password suggested by my iPhone, but accidentally deleted it from my saved passwords. Now, I am still logged in on my browser but can't change my password because I forgot my current one. When I click on "forget password," it prompts me to keep trying instead of sending an SMS reset code. I tried to find a solution online, but the help center only suggests adding an email to my account, which I can't do without my current password. This situation concerns me as someone might still have access to my account on other devices. I need assistance in regaining access to my account through an SMS password reset or another straightforward solution, as I cannot remember my current password.