Facebook Customer Service Issues

Hello, my name is Ayesha Hajri. I have an old Facebook account that I want to delete due to personal reasons. I am unable to access it because I no longer have the old phone number linked to the account for verification. Despite knowing the email and password, I cannot authenticate my login attempts. The account contains photos from my younger days that I no longer wish to have displayed, especially since I now wear a headscarf for religious reasons. I have tried various ways to reset and access the account, including checking an old Hotmail account that is no longer active. My legal name is Ashah Khan, but I go by Ayesha Hajri on Facebook to match the pronunciation I prefer and for aesthetic reasons. I can provide proof of my adoption if needed. I would greatly appreciate any assistance in deleting this account. Thank you for your attention and understanding. Kind regards, Ashah Khan / Ayesha Hajri.

Over a month ago, my account got hacked, and Facebook disabled it for violating community standards with 3 posts while I slept. I followed their suggestion to request a review and contacted them through my husband's account, email, and phone with no avail. After waiting for over a month, I discovered my account had been permanently disabled three days ago. Surprisingly, the option to submit my ID was only visible on the computer, not on the phone app which I usually use. It's frustrating that essential steps to verify identity are not available on all versions of the app. Losing access to my Facebook account with five plus years of memories due to a hacking incident has been a distressing experience.

I received two emails from Facebook at 3 AM informing me that my account email was changed and my phone number was deleted. However, when I tried later to secure my account, I couldn't as my account was gone. Another email stated my request to delete my email from my profile, which I did not confirm. Resetting the password has been problematic as I either don't receive the code or it's invalid. There was also a notice about a suspicious login from Charlotte, NC. After sending my photo ID to confirm my identity, I'm stuck in a loop trying to secure my account with Facebook.

Please help us ensure that our professional hiking agency account, with a 10-year history and nearly 1,[redacted] followers, is not deactivated!!!!! Our account, associated with the email [redacted], is at risk of deactivation by Facebook on May 13, [redacted]. It is categorized as a grey account, lacking the same security features as regular Facebook accounts. To maintain account security and functionality, we need guidance on how to proceed effectively. Your prompt assistance in resolving this matter is greatly appreciated.

Hello, everyone! I recently purchased a new vacuum cleaner and I am extremely satisfied with it. The suction power is great, and it cleans my floors effortlessly. The best part is the lightweight design, which makes it very easy to maneuver around the house. I highly recommend this vacuum cleaner to anyone in need of a reliable and efficient cleaning tool. If you have any questions about it, feel free to ask!

I am currently experiencing ongoing harassment on my business Facebook Page by two individuals. Despite banning one and having a family member ban the other, they continue to leave negative reviews and derogatory comments on my page and on my supporters' comments. Their behavior is offensive, including personal insults and attacks on my photography skills. Despite reporting them to Facebook, the harassment persists.

I need help with Facebook Security regarding an issue with my account. Even though I had set up 2-step verification with a secondary email and phone number, my account was hacked without any verification request. The hacker removed all my trusted devices, deleted my phone number and secondary email, and set up a new authenticator, locking me out. Despite submitting my ID and verification information and changing my password multiple times, Facebook allows the hacker to keep their trusted device and authenticator, giving them access to my account whenever they want. Email responses to the provided email address go unanswered. This is frustrating because Facebook is my main way of contacting family and friends. Any advice on how to proceed? Facebook's lack of assistance is disheartening, as they seem to trust hackers more than their own users.

Dear Sir/Madam, I received worrying news on Facebook recently. I want to clarify that my posts and comments were solely for educational purposes and I have not violated any community standards intentionally. I request a thorough review of my account activity from the beginning, as I am confident that I have not committed any wrongdoing. I kindly ask for the immediate reactivation of my account and prompt investigation into the issue that led to its disablement. I take responsibility for any inadvertent mistakes on my part. If any unauthorized access or hacking has occurred on my account, I urge swift action to rectify this. My account has been disabled since April 21, [redacted], and I have encountered errors when trying to submit a review form, which I have attached. Additionally, I have received advertisements despite not accessing my account, raising concerns about its security. I request urgent attention to this matter and a prompt response from your team. Thank you for your assistance. Yours sincerely, S. Chandramohan

I am still unable to access my Facebook account, please review... Facebook: David Eduardo Mora Gutierrez Email: [redacted] On Sat, May 7, [redacted] at 10:53 PM, Facebook <[redacted]> wrote: Thanks for confirming your identity. We have unlocked your account, and you should now be able to log in. We apologize for the inconvenience. If you encounter any issues accessing your account, please inform us. Thank you All I did was make a video with a song I downloaded from YouTube... and that's why my account was deleted... If I had known it was a serious issue, I wouldn't have done it or I would have deleted it, but I wasn't given any option... I really need to recover my account... I practically have my whole life on it and I don't think this is the right way... at least they could have given me some option. I received a new message saying that my account has been deleted... I truly don't understand what happened... please, I beg you to help me. Thank you very much in advance.

I accidentally left my Facebook account open when a friend arrived, and upon returning, I found out that friends reported it as hacked. Despite thanking them for the alert, I couldn't log in again as my password and email no longer worked. After submitting my ID as requested, I am anxiously waiting for Facebook to respond within 48 hours. Losing access to my account, particularly heartbreaking after recently losing my dog, saddens me deeply as my Facebook connects me with friends who support me in this difficult time. The email associated with my account, [redacted], now seems altered when I try to input it for recovery; it changes with an added 5 before the @ symbol. This situation brings back memories of a similar experience on eBay involving a stranger obtaining my address. Feeling isolated, Facebook serves as a lifeline, especially after losing my beloved pet. Please assist me in regaining access, as connecting online is vital to my well-being.

Arjun, you recently contested a decision on your Facebook account. Our team typically takes a little more than a day to reassess the information provided. Currently, your account is not visible to others on the platform, and its use is restricted. Due to the COVID-19 pandemic, we have limited staff available to review these matters, which may result in extended processing times. We will carefully reexamine your posts and comments. If they align with our Community Standards, they will be reinstated, granting you access to your account. Conversely, if any of your content violates our guidelines, your account will be permanently deactivated without the option to appeal. For further details on our Community Standards, please visit our website. To proceed, kindly log out from Rathod Arjun.

Hello, Three days ago, I received a notification that someone was trying to access my Facebook account from a new location. When I tried to log in, it said my account was disabled and that I needed to request a review. I rarely post or comment, so I don't understand why this happened. Facebook is essential to me as I use it to keep in touch with family, and it holds all my precious photos from my wedding and important moments since [redacted]. I'm unsure if my account was hacked or what might have occurred. I've emailed [redacted] a few days ago but haven't received a response yet. I am really hoping for some assistance in resolving this issue. Thank you.

Hello, I am concerned as my Facebook account has been suspended, and despite submitting a recovery appeal, I have not received any response from the Facebook team. It has been several days now, and I am worried my account may be permanently disabled due to a disagreement over the decision. I kindly request your assistance in resolving this matter promptly. Thank you to the Facebook team for your attention to this issue.

Good afternoon, we are facing an issue with our advertising account being permanently blocked. The reason cited is due to a request for verification that was allegedly made over 30 days ago, even though we never initiated such a request. It mentions restrictions in place since December 4, despite us using the account for advertising from December to February. The lack of notification regarding these restrictions during the period of inactivity due to the war in Ukraine has caused confusion. We never received any messages via email, Facebook, or Instagram regarding this issue. We are seeking guidance on how to rectify this situation and regain access to our advertising account, as we believe the restriction was imposed incorrectly.

Sir, my account with the name Jashan Teje has been disabled by the community. I am positive that I did not violate any rules and regulations and I highly respect you and your community guidelines. I believe there has been a mistake, and I kindly request you to reconsider and reactivate my Facebook account as soon as possible. I have connected it to various other social media platforms like PUBG Mobile and Instagram. I have always followed your rules diligently, but my account was still disabled. Please expedite the review process for my account and update your reporting system. Thank you for your assistance. Account Name: Jashan Teje, Date of Birth: 20-06-[redacted], Linked Phone Number: [redacted].

On May 8th, while browsing Facebook, I came across a post where I could potentially win money by identifying numbers in a blurry picture. Excited by the opportunity, I participated and was informed via messenger that I had won $[redacted]. Being caught up in the moment, I mistakenly shared my password, leading to my account being hacked. Consequently, my Facebook account was disabled, and the hackers also gained access to my Gmail and Yahoo mail. If you search my username, Elizabeth Beeney Freville, you may notice duplicate accounts and emails associated with it, including the hacker's email which I observed them creating during the incident. The hacker's email is "eizabethmygeegmail.com," which I noted down during the hacking. I am seeking assistance in understanding the actions that led to my account being disabled before May 8th. Thank you for your attention to this matter. - Elizabeth Beeney Freville

Hello, Thaw. It appears that you have received a notification from Facebook regarding the status of your account. According to the message sent on May 14, [redacted], your account is currently not visible to other users on the platform. Facebook will review your account to ensure it complies with their Community Standards. If your account is found to be in line with the standards, you will regain access to Facebook. However, if it is determined that your account violates the Community Standards, it will be permanently disabled. For further assistance, please log in to your account. Thank you, Facebook team.

I recently purchased a new Google phone and successfully transferred all my apps from my old android using a USB C cable, except for Facebook and Messenger. While I didn't have to sign in again for most apps, I experienced difficulty with these two. Unfortunately, my old phone is now damaged, leaving me unable to confirm my travel plans or use Messenger. I solely rely on my phone for all tasks and do not have access to a computer. Additionally, I don't have phone service and use Pinger, but Facebook does not send SMS to non-VoIP numbers. Despite having access to my email for verification purposes, I encountered issues with changing my password and signing into the apps. The process required SMS verification to a phone number I no longer use, highlighting the challenge of updating phone numbers on the account without access to the device. I faced obstacles in deleting the outdated number without receiving a confirmation SMS code, limiting my ability to manage account settings efficiently. Email communication proved unhelpful in this situation.

Hello, I recently set up two-factor authentication using the Google Authenticator app. After setting it up, I uninstalled the app, thinking I wouldn't need it anymore, but unfortunately I was wrong. When I try to log into Facebook, it asks me for a code from the app which I cannot provide because even though I have reinstalled it, my Facebook account is no longer linked to it. I did this because I manage my company's advertising account, but now I am stuck. I had to create a secondary profile while I figure out a solution for my main personal account. Could you please help me resolve this issue or provide me with a way to contact the right people? Thank you in advance for your time and assistance. Have a great day.

Dear Sahil, On April 30, [redacted], you contested a decision regarding your Facebook account. The review process typically takes slightly more than a day. Currently, your account is hidden from others on Facebook, and you are unable to access it. The next step involves a reevaluation of your posts and comments. Please note that our review capacity is impacted by the COVID-19 pandemic, potentially leading to delays in scrutinizing all accounts. In case we determine that your content complies with our Community Standards, we will reinstate your posts and comments, granting you access to Facebook once more. Conversely, if your posts or comments violate our guidelines, your account will be permanently deactivated, preventing further appeals. Regards, [Your Name]