Facebook Customer Service Issues

I had over 3,[redacted] items for sale on the Fex Marketplace, with [redacted] friends and over [redacted] pictures of my grandkids and family, all confiscated on June 11th at 3:23 am in Abuja, Nigeria. No actions have been taken yet. I had items to send out and another item I was never paid for. Then hackers took over my account, changed my emails, and locked me out of my account. My daughter set me up with a new account under Diana Davis-Hatch to recover my friends and items. I'm scared to list anything new. My new account is the only one with the name Davis Hatch, which is my kids' last name from my exes. It's only me. They took over my [redacted] and [redacted] I've sent my ID to you three times but haven't heard back. The hackers are still in contact with my daughter Sarah, trying to scam people. They've affected 95 others too. Some are being targeted on Cash App. It's terrible. I have proof and would like to share pictures of the hackers with you. Diana Davis-Hatch 😊

I'm a 65-year-old user who has forgotten the passwords to both my Facebook and Yahoo accounts. Primarily using the Yahoo account to play the game War of Kings, where I've made significant purchases, I'm now locked out. Despite failed attempts to reach Yahoo and Facebook for assistance, I refuse to pay for customer service. Can I verify my identity by sending a photo of my driver's license to regain access to my accounts? Please reach out to me through my Outlook email at [redacted] Grateful for any help you can provide. Thank you, Audie Murphy.

Hello Facebook support team, I would appreciate it if you could kindly assist me in unlocking my account. Recently, I have been a victim of hacking, like many others. Fortunately, I was able to find reliable support. I'm not a direct friend on Facebook, but a friend of a friend. I saw your post and wanted to share my experience. I was lucky to come across a skilled software programmer in networking, #Gambhacker02#, on Instagram. He is familiar with the Dark Web and successfully helped me recover my hacked account without any hassle. I understand the distress of losing access to an account filled with memories and important files, so I wanted to recommend his services to others. I have attached proof of his effectiveness. Thank you.

Mon compte a été compromis et maintenant il est bloqué, donc je ne peux pas communiquer. J'ai reçu 3 emails de Facebook m'informant que quelqu'un a tenté de se connecter à mon compte. Voici un extrait des messages reçus : Bonjour Reda, Votre mot de passe Facebook a été réinitialisé le Jeudi 28 avril [redacted] à 08:56 (UTC+07). Détails de la tentative : Système d’exploitation: Windows Navigateur: Chrome Adresse IP: [redacted].[redacted].[redacted].[redacted] Lieu estimé: Shinagawa-ku, TOKYO, JP Si vous avez effectué cette action, veuillez ignorer cet e-mail. Sinon, veuillez sécuriser votre compte. Merci, L’équipe Sécurité Facebook Bonjour Reda, Votre adresse email principale [redacted] a été remplacée par [redacted], le Jeudi 28 avril [redacted] à 08:54 (UTC+07). Si vous êtes à l'origine de ce changement, vous pouvez ignorer cet email. Si ce n'est pas le cas, veuillez sécuriser votre compte. Merci, L’équipe Sécurité Facebook

Dear Facebook team, I am writing to report that my account was hacked, leading to a blackmail attempt asking for $[redacted] in bitcoins. Despite multiple password reset attempts I did not request, changing my password and attempting verification with my ID, my account remains inaccessible due to the ongoing verification process. Numerous emails sent to support were either unresolved or returned undelivered. My account has since been deactivated, causing disruptions to my business, charity, and blog pages associated with it. Reaching out for assistance, I am seeking reactivation as rebuilding from scratch would be time-consuming and has led to loss of subscribers and functionality like my QR code. Additionally, I have learned that using a different name on my account could have contributed to these issues, a detail I wish had been communicated earlier. I kindly request for my account to be restored to regain access to the valuable content and connections associated with it. Best regards, Patricia Dalm-Reubel

A while ago, I attempted to boost a post on my Facebook page, and my ad account got restricted. I followed the steps to verify my identity, but I never received the confirmation number on my phone, which I've had for 3-4 years. Fed up, I deleted that account and created a new one. The same issue occurred when I tried to boost a post on the new page. My ad account was disabled again, and I faced the same challenge of not receiving the confirmation code despite entering the correct phone number. I have been trying to reach out to Facebook for a month now, but I have not received any response.

Hello, My account, with the name (Mõhãmmàd Ásîf Âhmådī), has been disabled by the community. I believe I have followed all the rules and guidelines correctly, and I respect the community standards. It seems there may have been a mistake, so I kindly request you to review my account promptly and reactivate my Facebook account. I urgently need access because I have linked it to other platforms like PUBG Mobile, Instagram, and various apps from the Play Store. Despite my efforts to comply with the rules, my account remains disabled. I appreciate your prompt attention to this matter and suggest improving your report system for better accuracy. Thank you for your help. Account Name: Mõhãmmàd Ásîf Âhmådī Date of Birth: 17/06/[redacted] Linked Phone Number: [redacted] Facebook account link: [redacted]

Hello, I encountered an issue on June 20, [redacted], when Facebook was down, and I couldn't receive the correct 2FA codes to log in due to an error message saying the codes were incorrect. Despite having 2FA set up on my phone and having my mobile number linked to the account, I was unable to access it. I don't possess a photo ID, but I have provided various forms of identification which were rejected. I sent my birth certificate, but it was also not accepted. As an added complication, as a Power Admin on Facebook, I am unable to access the Chat button at the bottom of the page, as it continuously fails to connect. I am seeking assistance to regain access to my account, which has been locked since June 21, [redacted], due to suspected unauthorized activity. My profile is currently invisible to others, and I am unable to utilize my account. Thank you.

I created a Facebook account specifically to browse the Marketplace for an accordion. Despite not sharing personal photos or status updates, I receive daily emails stating my account has no activity. After looking for accordions, Facebook suggested three accordion groups which I joined, only to find my account disabled when I tried to access them. I am 53 years old and new to using a computer to explore my interests. I believe Facebook has unfairly judged me, assuming suspicious activity due to my limited interests and friends. I am seeking help to regain access to the accordion groups I joined. I have attempted the appeal process, but it halts at the photo verification stage. I simply want to pursue my interest in buying and learning to play the accordion. Your assistance in resolving this issue is greatly appreciated. Thank you, Petrj B.

Hi, I’m James A. P. I had a Facebook account from middle school (almost 10 years ago) that was compromised where someone made racist, homophobic remarks, and lied about me. Despite trying to report them for violating guidelines, the accounts remain active and causing me real-life consequences, like losing job opportunities and friendships. I would appreciate assistance in getting these old, inactive, and harmful accounts removed from Facebook.

My personal account name is Gary Linn, and my business account is Linn's Martial Arts/Wells TWP Boxing. I've been using Facebook for approximately 15 to 20 years. During my recent vacation, a martial arts student alerted me that both my accounts were suspended. Now that I'm back, I've been attempting to regain access to my accounts, but I'm continually blocked. The suspension notice refers to me as someone named Tien and states that I violated Facebook's rules, which I did not since I was away on vacation. When my wife checked our business account, Linn's Martial Arts/Wells TWP Boxing, she discovered two accounts with the same name. It seems that the unauthorized account, possibly created by Tien, contains offensive content that I didn't post. This situation is negatively impacting my business. Even if I receive a reset code or password, I'm unable to access my accounts without being redirected to the Tien suspension notice. I fear being permanently banned for actions I didn't commit. I have no connection to Tien and suspect my accounts were hacked. Kindly assist me in resolving this issue. Contact me via email at [redacted] or at my business phone number [redacted]. Your help in restoring my access to Facebook is greatly appreciated. Gary Linn, Linn's Martial Arts/Wells TWP Boxing

Hello Thakor, Thank you for your cooperation in verifying your access to the account. To complete the account recovery process for your Facebook account, please visit the following link: [redacted] Alternatively, you can use the code "5WcF2QJs6y" as your password after logging into Facebook. For security purposes, please note that the unlock link and code will expire on [redacted]-07-05 at 23:10:37. Upon logging in, we recommend changing your password for added security. You can find instructions on how to do this in the Help Center. Consider enhancing the security of your account by enabling two-factor authentication. This feature offers additional protection for your account and password. If you have created a new Facebook account, please remember that we cannot merge accounts. You can download your information before deleting one account. Thank you, Facebook Security

Hello, I am Tanner Finck. I am reaching out to seek assistance regarding a concerning issue. My Instagram account @purpp.quotes was banned by someone who does this professionally. I have clear video evidence of this which I will share. Kindly reconsider my account @purpp.quotes. Here is the associated email address. My phone number is [redacted]. It wasn't your Terms of Service bot that removed my account, but this particular person who targets accounts. They also took down @nba_youngboy's account! I have evidence for everything. Please respond so I can be assured my time isn't being wasted. Thank you, Tanner. The video I have showcases the various accounts targeted and disabled by this individual. There are concerns of illicit activities. Please review this information and reinstate my account @purpp.quotes. I have not violated any guidelines. This individual appears to delete accounts just for entertainment. Your assistance in making Instagram a safer platform would be greatly appreciated.

I lost my phone in August [redacted], and I have been unable to access my old Facebook account ever since because I can't remember the password and can't recover it due to outdated phone number and email information. The username for the account I am trying to recover is Trena Ariana Jo Emery, but I now use the Facebook account under the username Trena Emery. I kindly request help to regain access to my old Facebook account as I assure you that I am the same person. My current Instagram account is beautiful_trena_05. My old Facebook account holds many memories from around [redacted]. Please, Facebook, if there is a way to help me retrieve my old account, I would be extremely grateful. Thank you for your assistance.

Hello Facebook, I am Scott B. and currently do not have an active Facebook account. However, I had one previously. In September [redacted], I was attacked and stabbed by my former partner, Carlene H., and her friend, Danielle H. or Danielle C. Danielle H. was the one who stabbed me. Following the incident, I gained custody of our two children after taking Carlene to court. Now, Carlene is attempting to regain custody through legal proceedings, falsely claiming I sent an aggressive message to her that was actually directed at Danielle H. The content of the disputed message is as follows: "you're nothing but a fat slag, I should have kicked your head in worse than I did." I need assistance to prove that this message was not sent to Carlene but to Danielle. Your help in resolving this matter would be greatly appreciated. Thank you, Scott B. Coventry, United Kingdom

On June 11, [redacted], I received an email informing me that my Facebook account had its password, email, and phone number changed. Confirming this when I tried to log in, after days of unsuccessful attempts to recover my account, I searched for solutions online but found none that worked. After leaving it for a few more days, I tried again only to find my account blocked for security reasons. I am unsure what steps to take next, but I would like to resolve this by confirming my ownership through various possible methods. I can validate it with my identification, birth date, birthplace, perhaps with a close friend I interacted with on that account. I am eager to regain access to my account as soon as possible, as it holds significant data and information that is vital to me, considering I have been using it for over 3 years.

I am having trouble connecting my Google Authenticator app to my Facebook account. After deleting and reinstalling the app to resolve a freezing issue, the link to my Facebook got deleted. Now, I am unable to 'rescan' the QR code to re-establish the connection as Facebook asks for a code from the Google Authenticator app, which I can't access without scanning the code from Facebook. Also, my Facebook account is linked to an old landline phone number, and Facebook is asking for a code but won't let me update my phone number without it. This loop is frustrating.

Hello Facebook Review Team, I am reaching out because my Facebook account has been suspended. I have submitted an appeal for the recovery of my suspended Facebook account, but unfortunately, I have not received any response from the Facebook team. It has been a few days now, and my Facebook account is still facing issues with a decision that it will be permanently disabled. I kindly request your assistance in resolving this matter promptly. Thank you, Facebook Team. Name: Ravi Thakur Email: [redacted]

Hello, my personal Facebook account has been permanently disabled despite following all community guidelines and confirming my identity with Facebook. I have not engaged in any illegal activities or posted anything inappropriate on my account. Unfortunately, my account was disabled due to reports from someone else. I have already submitted my official documents to the Facebook team two days ago but have not received any response. I kindly request that my disabled account be reopened promptly. Thank you. Name: Ravi Thakur Email: [redacted]

Someone has shared a video on my page without my permission. I discovered multiple strange comments on it, which a friend sent me screenshots of. Suddenly, my account was cloned, and I started receiving notifications for new friend requests that I did not initiate. My profile picture with my daughters is visible, but I cannot access my account. When attempting to reset my password using my mobile number, it redirects me to the new account. Trying with my email address shows no account linked to it. Following a Facebook alert about suspicious activity, I updated my password and security measures with my driver's license. I received an email from Meta confirming these changes. I am anxious about losing access to my account, which holds over a decade of photos and memories. Your assistance would be greatly appreciated!