Facebook Customer Service Issues

Subject: Reporting Suspected Fraudulent Activity on Instagram Hello, I want to bring to your attention an issue concerning the Instagram account @calisthenicsath. It appears this user is engaging in fraudulent behavior by falsely offering the sale of the account, which violates your terms of service. Subsequently, the individual is deceiving potential buyers, taking their money, and then blocking them. I urge you to investigate this matter promptly. The user also appears to be continuing these activities on the account @brutaly_fit. Reviewing the messages will reveal this behavior. To support my claim, I can provide screenshots as evidence, as this has affected someone I know. Thank you, Philip S.

Hello, When I was 12 years old, I used an email account to create a Facebook profile. In the years since, I have changed my email address and no longer have access to the original one. The phone number linked to my account has also been inactive for quite some time due to moving to another country and changing my number. I am currently locked out of my account and unable to reset the password. However, Facebook indicates that my password was recently changed, which I did not do. I am seeking assistance to regain access to my account and remove the unauthorized user. Thank you.

I have lost my phone with the Facebook app that I can't recall the password for. I also can't receive the code since I forgot my Yahoo mail password, which has not been used for over 10 years. The issue is compounded by the loss of my SIM card, preventing me from accessing my Facebook on a new phone. Retrieving my account is crucial as I have over [redacted] friends, numerous shared photos, and stories tied to it. Kindly assist me promptly. If possible, reset the password and send it to this phone number: +[redacted]83.

My Facebook ad was approved, but after 4 or 5 days, Facebook disabled my ad account. AdAccount ID: [redacted][redacted], MiniBona Ad Account. It's very frustrating. I have reviewed the Facebook Advertising Policies but cannot find what is wrong, considering it was approved. English is not my first language, so it's likely I misunderstood something. If I have violated anything, I apologize and will delete the campaign. Please help. Regards, Torbjørn B.

Dear Team, I recently received a 10-year ban from Tencent games. Despite contacting them via email and in the game, I did not receive a response for 8 days. When I reached out to the PUBGM community, they investigated and claimed that I was banned for using hacks, which I am certain I did not use. Further investigation on my end revealed an unknown login through my linked Facebook account, as shown in the attached picture. I have invested over $20,[redacted] in my account, and being banned for 10 years for something I did not do is extremely harsh. I am reaching out to kindly request your assistance in recovering my account. Facebook has records of the devices and locations associated with my account, which they can provide as a third party to verify the status and unknown users accessing my account. Kindly assist me in regaining access to my account, as losing it would mean losing $20,[redacted]. Thank you.

I am writing to seek assistance as I have encountered an issue with my old Facebook account. I was unable to access it as I no longer have access to the associated email. Despite numerous attempts, it has been two months, and I have not regained access. Subsequently, I created a new account. However, I recently discovered that my old account has been taken over by an individual from Iran. I am concerned about this situation and the emails I receive with their name on it. Moreover, I am receiving friend requests from individuals in other countries on my new email, causing further distress. I urgently seek help to remove my personal information, including pictures of myself, family, and grandkids from the old account controlled by the Iranian individual. The loss of these memories and my privacy has deeply upset me, and I am eager for a resolution to this troubling situation.

The language displayed on my Facebook has suddenly changed to a completely unfamiliar one, which I cannot identify or understand. Despite being fluent in French, Italian, and English, I am unable to navigate to revert it back to English. I've attempted to follow online guides, but they all assume the text on Facebook is in English. I've explored the settings icon at the bottom right and reviewed all available options, but the unfamiliar language makes it challenging to comprehend and select the correct settings. The same issue arises when I click on the arrow located at the top right corner of the page, as the options are equally unintelligible to me.

I had an issue with my account being hacked. I was prompted to change my password, which I did, but when asked to upload my ID, I did so multiple times without any success. I ended up creating a new account, but now I can't access my business page because it was associated with my old account. Due to my age, I struggle with remembering passwords, so to simplify, I would like all my Facebook and Instagram passwords to be the same for both business and personal accounts. Getting assistance has been challenging as it's difficult to get in touch with anyone for help.

I've been attempting to access my Facebook account, but I keep encountering a pop-up that requests a photo of my ID. However, each time I upload the photo, the pop-up continues to loop without any progress. I'm hoping for assistance from Facebook to fix this issue promptly. My main goal is to regain access to my account without further complications regarding providing my photo ID.

I need help accessing my hacked account. Unfortunately, I can't provide the email or phone number associated with the account since the hacker changed them. I only want to access it to deactivate it, as I already have a new Facebook account that I now use. The name of the old account is "Karla Demontaño."

On Monday, I reported someone who created a fake account and contacted me claiming to be a relative about a grant. After reporting it, I received a confirmation letter and was locked out of my account. I have been trying to regain access by submitting my ID daily since then, but I am still unable to log in. My Facebook account is connected to [redacted].

Hello, I recently shared a touching post about my little sister's recovery journey after a bus accident. It has received a lot of positive feedback from friends, with the exception of an inappropriate response from a suspicious account named 'Jaliyah Laba', likely a scam profile with a single fake profile picture. This individual reacted to the post with a 'Haha' emoji, upsetting my family and friends. While it may seem trivial, given the nature of the post, many have found it distasteful. I have taken the step to block this account. I kindly request to have the emoji removed from the post and the account deactivated. Thank you, Charlie

Hello, I recently discovered that my second Facebook account, which I believed had been deleted, is still active. During my recent birthday, I didn't receive any greetings, which led me to find out that my Dad had posted messages on the account I thought was deleted. I confirmed this by checking his phone and seeing 28 birthday wishes from friends on the old account. I'm now eager to retrieve the old account that seems to still be active but unfortunately, I have lost the link to it. Thank you for your assistance.

AdAccount ID: [redacted][redacted] MiniBona Ad Account Firstly, I have deactivated my personal Ad Account with ID: [redacted][redacted] that was created for the MiniBona Site as I do not require a personal Ad Account. Regarding the issue with the MiniBona Ad Account, the campaign was approved initially, but later the Ad Account was disabled for not complying with Facebook Advertising Policies, which is confusing. If there were any issues with the campaign, I would like to know what went wrong to ensure it doesn't happen again. English is not my first language, so there might be something I misunderstood. Please reactivate the MiniBona Ad Account. Regards, Torbjørn Bogen

A friend told me about awards for seniors and shared a link with me. The person on the other end claimed to work for Google, offering money to seniors who answered questions. I shared my information, but now their email is linked to my account, preventing me from changing my password or email. They're sending messages to my contacts. How do I regain control of my email account?

I have been receiving emails with recovery codes indicating that there have been attempts to change my password from Tempe, Arizona. Despite repeatedly denying access, I woke up to find that I am now locked out of my account. This situation is distressing as my Facebook account holds precious memories of my relationship and photos of my daughter, which are extremely important to me as a coal miner. I feel like I have disappeared from the digital world. Can anyone assist in restoring my access to my account?

I have many important items on my Facebook account, but I am facing a challenge. I have had the account for about 11 or 12 years, using an old email address and phone number. Over time, I changed devices, and my original email was with Yahoo before switching to Gmail. Recently, in October [redacted], I got logged out of my account and haven't been able to log back in since. I suspect it might have been hacked, but I've learned that some friends are experiencing the same issue. I tried creating a new account in September but would like assistance from Facebook to recover my original account.

A friend of mine, Nati Duarte, has had her Facebook account hacked by someone named Parker. He is stalking her at work, harassing her, posting humiliating content about her, and pretending to be her in public posts. It is challenging to reach Facebook to report this issue, but the account must be taken down promptly. I am baffled by how easy it seems for individuals to hack into Facebook accounts without facing consequences. Nati Duarte currently has no control over her account; the password has been changed, and disturbing posts are being shared. This abusive behavior must be halted quickly to protect her. Thank you.

Years ago, I created my account with a Hotmail email that I no longer have access to. Recently, my account was hacked, and someone changed the email associated with it. I have valuable pictures and memories on my account, including 8 years' worth of photos of my kids. I submitted a recovery request with a photo ID, but I have not received any response yet. This unauthorized person now has access to my private information for several weeks, and I urgently need to regain control of my account.

My account was hacked by a scam page. They changed my login information, making it impossible for me to access my account. Despite trying to seek help from Facebook's support center, the requests for the original email address, which was changed by the scammers, proved futile. The hackers are now targeting my friends, trying to extract personal information from them. I have already suffered a loss of $2,[redacted] due to this scam. Is there a way for me to provide identification to regain access to my Facebook account?