Green Dot Customer Service Issues

I received my stimulus payment on this card without my knowledge, as the previous two were deposited on my SSI card. After questioning the IRS about the missing payment and waiting for a lengthy period, they informed me that the funds were in my Greendot account, which I hadn't known about. Despite eventually accessing the money and using some of it, there was $[redacted] remaining when the account was inexplicably closed after only a day. Despite my repeated explanations of the situation, they cited suspicious activity as the reason. Now, I've been trying for a month to retrieve the almost $[redacted] left in the closed account, providing all requested documents, only to be told there's nothing they can do. It feels unfair and illegal to have my own money held in a closed account that I cannot access.

Hello, I recently opened a Green Dot account but initially got a prepaid card in-store since I was a minor at 16-17. My sister used her social security number to sign up for the account on my phone, and we each had our own cards and accounts. Everything was working fine until recently. I received my first direct deposit from my new job, yet my card was declining despite having funds. When I reached out for help, an automated voice informed me that my account was restricted and required my ID for verification. This restriction is preventing me from accessing my money or making transactions. I've spoken to multiple customer service representatives who have given conflicting information, and I'm feeling very frustrated. My job suggested the issue might be related to my sister also using Green Dot. I urgently need assistance to resolve this situation and access my funds for work.

I have been trying to address an ongoing issue with my Green Dot card where my card information and email were changed without my knowledge. After spending nearly 2 hours on the phone, I requested to speak with a supervisor but kept getting transferred around and eventually disconnected. When I called back, I was put on hold for 13 minutes and then the representative brought up a dispute I made in May where I never received the refunded money. It's now November 11th, and I am calling about a new issue, but they keep referring back to that unresolved dispute. Despite their records showing the money was refunded, I have proof in my transactions that it was never returned to my account. The situation only started to make progress when my husband threatened to record the call and share it online. Please contact us promptly to resolve this matter.

I did not receive a new card in August [redacted], even though I have been actively using my card. I recently had a declined purchase while there were funds still on the card. Upon contacting customer service, I was informed that the card had been closed since I did not respond to the email notification. I no longer have access to that email, and I am now facing difficulties with my phone being turned off due to auto-pay, preventing my paycheck from being deposited. When trying to reach customer service, I found the call center to be overseas with background noise including chickens and roosters. I have been a customer for over 5 years and I am extremely disappointed with this situation. I have requested a new card to be sent out with the remaining balance or for the funds to be transferred. My address has remained the same, and I feel that more effort should have been made to reach out to me. I am eagerly awaiting a resolution to this issue.

I have been unable to access my Green Dot card for over two months. Despite contacting customer service multiple times, I have been repeatedly asked to submit my ID documents for review by the back office. Each time, I am assured it will be resolved in 2 days, but when I follow up on the third day, my card remains locked. While a representative mentioned there was no block on my account, my card remains inaccessible without being able to unlock it via the app, which I cannot do as my account has been compromised with changes to both email and phone number. Despite explaining this issue in detail, I have not received the necessary assistance to reset my login information. This ongoing problem is causing great inconvenience as I require access to my funds for personal expenses.

I am having issues with my account. I made a payment of approximately $2,[redacted], but my account was closed without verification. It has been a month since I have heard anything about accessing my account. I have not received any communication from the company despite having $2,[redacted] in their possession for two months. I reached out continuously, but all I hear is that it's pending. I just sent my final email before considering involving the US Department of Justice. I am frustrated with the lack of communication from this bank. Can someone provide me with contact information for their corporate office Customer Service Manager or a higher authority? Thank you. Regards, NH

I added a $[redacted] MoneyPak to my Green Dot card without knowing it was closed. Green Dot verified the deposit and said they would contact me within 2 business days, but I haven't heard back. Another person said I need to contact MoneyPak, but I already did and they confirmed the deposit. I don't understand why I have to provide the MoneyPak receipt when I have verification of the deposit. It's my kids' Christmas money, and I'm frustrated with the lack of service. It's been almost a month, and I'm still waiting for a resolution. You can reach me at [redacted] or [redacted]. Your prompt attention to this matter is appreciated.

On October 4, [redacted], my Walmart Money Card account was unlawfully accessed, and a $[redacted].00 unauthorized transfer was made, leaving a balance of $[redacted].78. Despite filing a dispute on October 5 and having it resolved on October 29, the funds were returned to the blocked account. Despite uploading my ID twice on October 31, Walmart/Greendot is refusing to grant me access or provide a way to access my balance. They are requesting that I contact the Social Security Administration as the originator of the funds, but the SSA cannot fulfill this request. I am puzzled as to why Walmart/Greendot will not refund me via check or card mail or unblock my card to allow me to access my balance or transfer it to another account. It's frustrating that I am being penalized for someone else's misconduct with my account.

I have encountered an issue with Greendot where $[redacted].60 of my funds has gone missing. On October 27th, I added $[redacted].81 to my balance, and with my previous $54, my balance should be $[redacted].42. On October 29th, I had to move all funds to a protected account. When I contacted Greendot, I called 8 times. Unfortunately, the first 6 calls were disconnected, and one employee provided incorrect details on how to reach a manager, including a false number. After reviewing the transaction logs, $[redacted].60 seems to be missing. Despite contacting them multiple times, my account got frozen, hindering my access. This has caused inconvenience as my bills are nearing the due date. I am eager for a resolution, my account to be unfrozen, the missing funds returned, and seek compensation for the unprofessional treatment.

I recently purchased a Greendot prepaid card for personal use. I utilized the temporary card for various expenses like hotel rooms and food before receiving the gold card in the mail. Unfortunately, I did not receive my first and second stimulus checks, prompting me to file a [redacted] tax return and select direct deposit to my Greendot card. Since it was my first time filing taxes and additional paperwork was required, the process is taking longer than usual. When I contacted customer service, they mentioned that the funds would be transferred within 16 weeks. However, upon checking last night, I discovered that my Greendot card had been terminated automatically, potentially due to its low $1.43 balance and lack of recent usage. I would appreciate assistance in reactivating my account as my incoming checks are linked to this card. Please contact me at [redacted] or [redacted], or reach me at 1[redacted]. Thank you. - Sean P.

I have encountered an issue with my Green Dot accounts while I was incarcerated from September 10th, [redacted], until now. Unfortunately, my ex-girlfriend has managed to access both of my accounts, email, and other personal information. She has changed all the passwords and phone numbers linked to the accounts, preventing me from logging in. It appears that she has also taken funds from the accounts without my consent. I am seeking assistance in regaining access to my accounts and looking into the necessary steps to ensure she is held responsible for her actions. Thank you for your support.

I have been attempting to check the balance on my late mother's Green Dot Walmart card. I have sent the necessary documents twice to the address P.O. [redacted] Pasadena, CA. However, when I contact the provided numbers, they claim they have not received the documents and refuse to provide a California number to call. My mother has passed away almost 3 months ago. If someone sees this message, please contact me at [redacted]. I prefer not to share personal information here.

I had my card stolen around October 20th, and as soon as I was able to reach someone, I reported it and it was canceled. Unfortunately, it was used again a week later. After contacting someone, they blocked it once more and advised me to document the dates, places, and amounts of the unauthorized purchases for a dispute. I was given a dispute number. I promptly mailed the required information along with my driver's license, and also emailed it. However, I have not received any update since then.

I bought a Green Dot card at Walmart but am having issues with it. I suspect it's due to the time I tried to use it or it might be related to the SSA placing restrictions on my account. I mistakenly set up a bank account thinking it was connected to Green Dot and have asked them to cancel it. I need to access the $25.30 on the Green Dot card to pay for a $10.00 food handlers card online. I'm experiencing trouble activating the card and need assistance. My name is Dennis Lamb.

I need urgent help with my account status. I have been trying to reach customer service for a month to unlock my account and issue a refund check. I have my card but need assistance with resetting my username and password as my phone was hacked and the details were changed. I am frustrated with the lack of resolution despite providing all required documents. I have spoken to numerous representatives and even consulted with a lawyer. This situation is unacceptable, and I demand immediate action before the end of the business day. The $3,[redacted].28 refund is critical for my family as we are struggling with basic necessities like cell phone bills, electricity, and food. Please prioritize resolving this issue promptly.

I have a Walmart Money Card issued by Green Dot that got frozen 2 months ago. I was asked to provide various documents, including a utility bill, which I don't have since I live with my son. I've sent the information multiple times, but they keep requesting the bill. Despite being told my info was accepted and a refund was on the way, I have not received anything yet. My Mastercard number is 5[redacted] 0[redacted], with a balance of $1,[redacted].76. They keep charging me a $3.00 monthly fee. I'm struggling to communicate with the call center due to the thick accent. Any help to resolve this issue would be greatly appreciated. Sincerely, Kent B. [redacted] Pine St. Hurst, TX [redacted]

I purchased a Green Dot Visa debit card today at Walmart. I attempted to activate the card on the app but was unable to log in successfully. The app directed me to access my account through the website instead. When I tried to use the card to purchase a beard kit for my grandpa from the Beard Club website, it repeatedly declined the transaction. I have $[redacted] in my account, as I just loaded it. I'm confused about why I am experiencing these issues.

I'm struggling to navigate the process for the past six months to access my funds. My friends keep advising me to provide various documents like my ID card, utility bills, birth certificate, and social security card repeatedly. I have been waiting patiently, but after being hung up on four times in a row, I am frustrated. Once I can finally access my funds, I may consider taking my business elsewhere.

My account was hacked two months ago, and I have been waiting for a refund check for a month and a half. Finally, I received the refund check and took it to Walmart to cash it. However, they informed me that the information on the check does not match and advised me to call Green. I have been battling with Green for three days now to resolve this issue, but unfortunately, nothing has been solved. With Christmas approaching and three children to take care of, it is crucial for me to get this matter resolved urgently.

I have an account number and routing number for my GreenDot account that my IRS tax advocate, ER, provided. However, the automated system does not recognize my information. Please contact me with any assistance on resolving this issue or provide a number to speak with a representative. My phone number is [redacted].