Instagram Customer Service Issues

I recently received an email from Instagram notifying me that a new device accessed my account from Los Angeles, CA, on October 22 at 1:30 pm PDT. Since I live in India, this was actually October 23 at 2 am IST for me. After receiving the email, I logged into my account and saw no password changes, but I decided to change my password as a precaution. When checking my recent login activity, only my own device was shown as active. Intrigued, I looked into my account data and found no login listed for October 23 at 2 am. I even downloaded my account data from Instagram and checked all the IP addresses that accessed my account on October 22 and 23, and they were all mine. Could this email have been a glitch?

Hello, I recently recovered my email [redacted], which I haven't used in over 15 years. I need to reset my Instagram password for the account lhomme_de_guerre, as it's urgent that I delete it. Instagram emailed me a link to recover the account, but I didn't receive it in my inbox. Could this be due to not using the email for so long? I appreciate any assistance to help me delete my Instagram account lhomme_de_guerre promptly. Thank you.

My business Instagram account was deactivated without any explanation. When attempting to appeal, the system blocked me with a message stating I had tried too many times, even though it was my first attempt. After waiting and trying again weeks later, I encountered the same issue. Despite submitting 3 appeals and responding promptly to Facebook's verification email with the random numbers, the situation remains unresolved. This experience is quite distressing as my business is suffering due to these actions, despite my compliance with the platform's guidelines.

Dear Sir/Miss, I regret to inform you that my Instagram account was deleted due to my error. I used a third-party app to track my followers, resulting in a block from Instagram. I understand my mistake and am desperate to have my account reinstated as it holds sentimental value. Losing it means losing touch with many individuals. I promise to adhere to Instagram's policies henceforth. Despite my unsuccessful verification attempt, I genuinely used my account for personal use only. My Instagram handle is @alain94._. I appeal for your assistance in unblocking my account. Sincerely, Alain M.

Hello, my Instagram account with the username @dominquemoss_ was hacked last Sunday, October 16th. The hackers changed my email, phone number, and password. I submitted an appeal and was asked to send a picture with a code, which I have attached. The hackers used my account to impersonate me and convinced followers to click on a link, resulting in their accounts being compromised. My followers reported the situation which led to my account being disabled. I am unable to use the disabled appeal feature as the hackers changed my password. I have not received any response or updates from the Instagram team despite multiple attempts. I operate a BUSINESS PAGE where I run PAID ADS to promote my business; losing access has caused financial losses. Please provide an update via email at [redacted] or call [redacted]. I have submitted a picture of myself holding a paper, my driver's license, the hacker's message, and proof of my disabled Instagram account. Kindly assist in recovering my account. Thank you.

I recently traveled from England to Pakistan and faced an issue with my Instagram account. After reinstalling the app in Pakistan, I couldn't log in because it required me to confirm with my phone number, which wasn't working in the current location. After a verification process involving a video of my face, I linked my email to the account. Despite receiving a confirmation code ([redacted]) via email, entering it repeatedly proved unsuccessful. Requesting a new code resulted in receiving the same one, leading to being locked out for entering it incorrectly too many times. Reinstalling the app didn't resolve the issue, and I tried changing my password to no avail. I can access my other account but not this one and simply wish to regain access without the faulty code system hindering me.

Hello, my name is Christopher M., and on September 5th, my Instagram account "mccallofduty" was hacked. The person who compromised my account promised to send me $5,[redacted] through Cash App. They asked for my personal information and reassured me it was legitimate. I sent them a screenshot of my details, recorded a video claiming I invested in forex, and waited as instructed. Suddenly, I was logged out of Instagram and couldn't log back in due to a six-digit code request from an unknown authentication app. A week later, I realized my password had changed, and my email and phone number were no longer associated with the account—both had been altered to unknown ones. All recovery attempts failed. It has been almost two months, and I am seeking assistance to regain control of my account. Your help in recovering it would be greatly appreciated.

Hello, I recently encountered an issue with my account being blocked for 24 hours when I was updating my highlights. Subsequently, I received a message stating my account has been deactivated. I have been a loyal user for over 6 years and have numerous cherished memories with my family and friends on the platform. I assure you that I have not violated any of the privacy rules or terms. I am sincerely requesting the restoration of my account. My username is raquel_bcn, email: [redacted], and phone number is [redacted]95. I am prepared to provide any additional information required promptly. Thank you for your attention to this matter. Regards, Raquel M.

Hello, I am having trouble logging into my Instagram account even though I am using the correct ID and password. The issue seems to be with the backup code. I am prompted to enter a backup code after inputting my ID and password, but unfortunately, I cannot find my backup code. I have contacted Instagram via email, but they have only sent a password reset link which requires the backup code that I cannot locate. I have checked my Authenticator app, but the code is not there. If Instagram could provide me with a new backup code, I believe I would be able to access my account. I have tried several methods to log in without success. I appreciate any assistance you can provide in helping me regain access to my account. Thank you for your cooperation. My registered email is "[redacted]" for this IG account.

A hacker targeted my Instagram account, promising followers in exchange for my password. Unfortunately, after providing the information, the hacker changed my password, email, and other details. I'm seeking help to regain control of my account. My Instagram is linked to Facebook, but the hacker enabled two-factor authentication with a new number. Despite my attempts to recover the account, I have been unsuccessful. Kindly assist me in recovering my account using the following details: Old Phone Number: [redacted] Old Email: [redacted] Old Username: d_gaming65 Current Username: A_PGAMING_OFFICIAL

I have recently discovered that I am unable to access my Instagram account, which seems to have been blocked. Here are my account details for your reference: Account name: ravi_lrs I have constantly used my profile without violating any terms of use or community guidelines. I strongly disagree with the sudden blocking without any prior notice, as I heavily rely on Instagram for social interaction and content creation for my followers. The block is greatly hampering my activities on the platform, putting my subscriber count and reach at risk. I urge you to provide an explanation for the block and kindly request the reactivation of my account within the next 5 days. Failure to receive a timely response or resolution will compel me to explore further actions. Best regards, Ravi Laurs

Hello, I am reaching out for assistance with my hacked account. Yesterday evening, my account with the username "alann.sh" was compromised. The hacker changed my phone number, and my email address associated with the account is "[redacted]". The password was also altered. This is a personal private account that I have never shared with Facebook. The hacker initiated the breach by pretending to be a friend on Instagram who needed help and asked for my phone number to create a new pin code. I fell for the scam, and the hacker then proceeded to change my phone number, email, and password. I have explored the available options on Instagram's help website to recover my account. It seems the only way for me to regain access is by confirming my identity through a "request assistance" submission. However, I am unable to locate the link to make this request. I am seeking your help to resolve this issue as soon as possible. Your prompt assistance would be greatly appreciated.

Hello Instagram staff, I hope this message finds you well. On September 30th, [redacted], my Instagram account was compromised by a hacker. Despite numerous attempts, I have been unable to regain access as the hacker altered my phone number, email, and username. They also implemented two-factor authentication, complicating the recovery process. I have diligently filled out forms from the help center and reached out to Facebook & Instagram via email without success. I kindly request assistance in resolving this matter by recovering my hacked account and receiving a new link to reset my password. Thank you for your attention to this issue, and I am ready to provide any necessary verification to prove ownership of the account.

I've been locked out of my Instagram account for almost a year now. When I logged out to try and reset my password, I was prompted to use two-factor authentication, but I no longer have access to the email address associated with the account. The phone number linked to the account is also outdated, so I'm considering getting a cheap phone with the old number just to receive the verification code. This issue has been weighing on me, and I'm hoping this last attempt will help me regain access to my account. Any assistance in recovering my account would be greatly appreciated.

Good day. My name is AR, and I am reaching out to request the unlocking of my account Rama.alkam. Dear Instagram administration, I am willing to provide any necessary documents and photos to prove that the account and associated phone number, email, and other information belong to me. My profile is crucial to me as I share my life there and I aim to grow further. Around 50 posts have been shared on the profile, with no advertisements conducted. I suspect my account may have been hacked as I am unaware of the situation. A personal photo of mine was posted in the profile, and I can provide the original. I also have a linked email address that I can confirm. Upon reviewing the Instagram and Facebook Community Guidelines again, I realized that I may have made an error somewhere.

My Instagram account was unexpectedly disabled, deleted, or deactivated without any prior notice. I am certain that I have not breached any terms of service. I have not received any warnings or notifications regarding any violations. I firmly believe that my account was wrongfully affected. I kindly request a thorough review of my account to demonstrate that I have complied with all the rules. This account holds great sentimental value to me, and I have put in significant effort into building it. I am devastated by its sudden removal without justification. I urge Instagram to reconsider and reinstate my account. It is essential for me to communicate directly with someone from Instagram to address this issue promptly.

One of my friends shared my username and password with @momsugar10 on Twitter. @momsugar10 proceeded to change my password and log me out. Despite my attempts to reach out to them, they insist on payment to restore access. Any objections are met with being blocked. I am unsure if they made other alterations to my account. The email associated with the account is ([redacted]). Although my phone number was linked, I am uncertain if it was modified. I possess evidence of regular email correspondence with the mentioned email address and records of @momsugar10's unauthorized login.

Hello, my Instagram account with the username @xanarny has been disabled for improper conduct in direct messages. I want to clarify that I have never intended to offend anyone through direct messages. While I understand that some language I used may be inappropriate, it was meant in a friendly context with mutual understanding. I apologize if this violated your platform policies. I am willing to adhere to the guidelines going forward. My account details are as follows: User Instagram: @xanarny Followers: around [redacted] Email: [redacted] Account age: approximately 5 years.

Hello Facebook support team, my Instagram account _cdillard2 was hacked on Friday, October 8th. Despite trying to recover it using my phone number, email, and username, all my information was altered by the hacker. I fell for a phishing message regarding Cashapp funds, disclosing my details unwittingly. Reaching out to Instagram multiple times yielded no progress. Consequently, I established a new account, cdillard2__, and urged others to flag the fraudulent posts from the hacker. Regrettably, my original account, _cdillard2, has been disabled. I am eager to undertake the required steps to regain access as it holds valuable memories and serves my ministry. Reactivating my account would be deeply appreciated, and I commit to reinforcing its security with two-step verification to prevent future breaches.

My account was compromised by a Bitcoin mining scam that's circulating. The scammer gained access through a friend's account and convinced me to invest $[redacted] with the promise of receiving $10,[redacted] in return. They instructed me to create a video documenting the investment to release the funds via Cash App. After investing through MoonPay Inc. and bitcoin.com app, I filmed the video, but was then asked to pay an additional $[redacted] to regain control of my account. I have reported this to PayPal for investigation as that was my payment method. The scammers are now using my old account @macshine_doesit to target more people in my contacts. They are operating through WhatsApp and the email [redacted] to carry out their scams. I ask for assistance from anyone who can help, unless they are involved in the scam themselves.