Instagram Customer Service Issues

Archive 283

The following are issues that customers reported to GetHuman about Instagram customer service, archive #283. It includes a selection of 20 issue(s) reported December 8, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am writing for the second time. I thought everything was fine, but Instagram has again deleted my post about cosmetics. There is nothing prohibited in it! This is unbearable! My demands are simple - stop deleting posts that have nothing to do with banned content. Otherwise, I will continuously complain about the terrible job of the website and developers. Today alone, they have deleted 5 of my posts. My account is Moda_minsk_irina99.
Reported by GetHuman-irafat on Wednesday, December 8, 2021 4:46 PM
Hello Support Team at Instagram. I want to report that my @grahamwhenderson account is currently not working. I can't see my account, view stories, check my DMs, or use the app at all. No suspension or ban notification has been received. Instagram suddenly stopped working for me. I tried reconnecting to the Internet, logging out and in, resetting my password, and other diagnostics to fix this, but no luck. Appreciate you looking into this matter. Best, @grahamwhenderson.
Reported by GetHuman6890094 on Wednesday, December 8, 2021 6:26 PM
Hello, I am having trouble accessing my Instagram account @emilieeaindray. I deactivated the account last week and used to log in with security codes from the Duo Mobile app for two-factor authentication. However, now I am unable to log in as the codes are not working, prompting me to check and try again. I forgot to save the backup codes provided by Instagram as well. I have already submitted a photo holding a code number to Facebook to verify my identity as requested, but I am still awaiting a response. I urgently need access to my account to address an important issue. I appreciate prompt assistance with this matter. Thank you, Emilie
Reported by GetHuman-emilieea on Wednesday, December 8, 2021 7:05 PM
On Monday, November 29th, my photography page, Grohoske Photography, along with my other Facebook accounts, Jason Grohoske, and Instagram JGrohoske9, were unexpectedly disabled. I maintain positive content on all platforms, featuring photos of my cat, toys, and city adventures. My photography page serves as an additional source of income, and I share the same images on Instagram, which has been incredibly valuable to me. Although I am unsure why my account was disabled by the AI, I am saddened as sharing my work is important to me. I hope to resolve this issue soon. Thank you.
Reported by GetHuman6890303 on Wednesday, December 8, 2021 7:05 PM
My Instagram account has been blocked for the past two months due to my use of the Ingram Unfollowers Follower Calculator application from the Play Store. Despite the block expiration period coming and going, the block remains in place for new time periods ranging from 4 to 6 days. I have tried multiple methods to seek support and find a solution, but unfortunately, I have not had any success. I kindly ask for your assistance in resolving this issue.
Reported by GetHuman-fazilsha on Wednesday, December 8, 2021 7:29 PM
Dear Instagram, I am writing to seek assistance regarding my Instagram account with the username "ash_ferndo." Unfortunately, I encountered an issue with my mobile phone and subsequently lost access to my account as I couldn't recall my password or email address associated with it. I kindly request your support in recovering access to my "ash_ferndo" account and would greatly appreciate any help you can provide. Thank you in advance for your prompt attention to this matter. Best regards, Fernando
Reported by GetHuman6890467 on Wednesday, December 8, 2021 7:36 PM
Hello, I am dealing with an issue regarding my hacked Instagram account. The username that was compromised is "__spindizzy_23," which originally was "__spindizzy." The hacker changed both my name and phone number linked to the account. Unfortunately, I no longer have access to the email associated with the account. I am struggling to recover it as the page for validating my information is not loading properly. It is crucial for me to regain control of my account as I value the connections with my friends, family, and the photos stored there. Your assistance in recovering my Instagram account would be greatly appreciated. Thank you.
Reported by GetHuman-stefsip on Wednesday, December 8, 2021 8:40 PM
Hello, I wanted to report that the user account David_Binary and David_Binaryy has been involved in hacking into several people's accounts on Instagram, where personal information was compromised, and money was stolen. I kindly request that you investigate this matter and take appropriate action such as banning these accounts from Instagram. Additionally, I am reaching out to see if there is a possibility to recover my boyfriend's account under the name Nick Domenici (domeniki415). David_Binary has blocked me from my boyfriend's account and has engaged in the same negative actions as mentioned before. It would mean a lot to us if we could have his account restored. Thank you for your assistance.
Reported by GetHuman-tessmaho on Wednesday, December 8, 2021 9:30 PM
Someone I know messaged me on Instagram asking for my number, and when I replied, I got logged out of my account. I tried to log back in but couldn't access it. A friend in my class tried to assist but was unsuccessful. Then, my friend received a direct message from my account, assuming I had regained access, but it was still the hacker. I later found out I had been hacked. Recently, the hacker demanded $[redacted] for the return of my account. Despite my friends and family's efforts to help, the hacker keeps blocking them from my account, changing the email, number, and password, and making my account private. I am eager to regain control of my account.
Reported by GetHuman6875333 on Thursday, December 9, 2021 1:15 AM
I was contacted by another account regarding a new cryptocurrency company that piqued my interest. However, after signing up, I was abruptly logged out and unable to access my account. Despite numerous attempts to reset my password, all associated email addresses were changed, including those linked to my Facebook account. To complicate matters, the hacker is now posting content on my Instagram. I urgently seek assistance in recovering my account or having it promptly terminated from Instagram. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman6892056 on Thursday, December 9, 2021 3:45 AM
I fell victim to a hacker who manipulated me into making a fake video endorsing forex under false pretenses. He then hacked my account (username: charliefoetea, previous email: [redacted]) and changed the password. The hacker's email is [redacted] I need help recovering my account as he is scamming others using my compromised account. Please report this individual for engaging in fraudulent activities.
Reported by GetHuman6892225 on Thursday, December 9, 2021 5:28 AM
My Instagram account was hacked a few days ago because my friend suggested I change my email to receive Cashapp money. I followed his advice, changed my email to his, then got logged out and my password was changed. Now I am unable to access my account. My Instagram handle is _crystalannemarie, and the person who took it over is Montylee22. I have tried reaching out to him, but he won't respond. The Instagram help center has not been helpful as all login information goes to his email, not mine. I'm feeling incredibly upset and distressed about this situation.
Reported by GetHuman6892284 on Thursday, December 9, 2021 6:06 AM
My account, AlexBowe, keeps getting disabled without any rule violations. I could recover it twice but had to file a CCPA complaint the third time as I couldn't log in. Despite refraining from posting, it was disabled again and now I can't recover it through the system or find a human agent to assist. This is upsetting as it was my photography business account with thousands of contacts. I haven't backed up my data, though it should be accessible under CCPA. I suspect malicious reporting or an error-detecting algorithm without recourse to Instagram or Facebook support.
Reported by GetHuman6892321 on Thursday, December 9, 2021 6:36 AM
I am experiencing issues with my Instagram account. For the last three to four days, I have been unable to login. When I tried to add my phone number to recover the account, it said my account would be accessible within 24 hours. However, when I tried again, it now shows a message stating "no user found." I have tried contacting customer support multiple times through Instagram's help center but have not received any assistance. Please assist me with resolving this matter as I have been locked out of my account for several days now. Thank you for your attention to this issue.
Reported by GetHuman-jatindog on Thursday, December 9, 2021 6:40 AM
My account was hacked about 30 minutes ago. Someone asked for my phone number, flirted with me, and then suddenly I received a notification that someone from Amsterdam and Texas was trying to activate my account. I kept pressing "This is not me," but they managed to change my email and phone number on the account. I am concerned about a stranger having access to my personal information and photos. If you can assist me in recovering my account or deleting it promptly, I would greatly appreciate it. Thank you.
Reported by GetHuman-sarahrfo on Thursday, December 9, 2021 9:49 AM
Good day, I am Ferenc C. I am facing an issue with my Facebook account being disabled due to my Instagram account not meeting the guidelines, even though I didn't use my Instagram account at all. I would like to have my Facebook account reinstated as it is crucial to me. My username was ferenccsiko.
Reported by GetHuman-csiko on Thursday, December 9, 2021 11:14 AM
Hello, I have extensively reported an issue with my Instagram account as per your instructions. Despite this, my account @itsbeckymannartist was hacked on Sunday, November 28, [redacted], at 12:30 GMT. The hacker has changed all my account details, preventing me from accessing it. This account is crucial for my business, and the imposter is sending spam and misrepresenting me. I have escalated the matter to Action Against Cyber Crime and Fraud to build my case. Multiple contacts have reported the account, and I urgently need help to regain access or have the account deleted. I possess evidence and payment records supporting my ownership. Regards, B. Mann
Reported by GetHuman6893425 on Thursday, December 9, 2021 3:15 PM
I am encountering difficulties logging into my Instagram account. Despite numerous attempts to reach Instagram support, I have not received any response. After logging out, I am prompted to enter a verification code upon trying to log back in, but I have not received the code after waiting for 2 to 3 days. I have verified that my login details are correct, and my phone number on file is accurate. The issue lies in not receiving the verification code required for login. I have exhausted all troubleshooting methods without success. I value my account created in [redacted] and have attempted to use backup codes, which Instagram has deemed invalid. My account username is lisavini1, and my phone number is +[redacted]47 based in Italy. I am hopeful for a prompt resolution to regain access to my account. Thank you for your assistance. Sincerely, Lisa V.
Reported by GetHuman-vinichen on Thursday, December 9, 2021 4:22 PM
I need assistance with my Instagram account. Recently, a friend messaged me about having trouble accessing their account on their new iPhone 13. They asked me to send some links, claiming it would help them gain access. Unfortunately, these were phishing links aimed at hacking my account, which I fell victim to. I now need help regaining access to my account as it holds connections with all my friends and followers. I do not have their usernames or any other details. Can someone please assist me in recovering my account? Thank you.
Reported by GetHuman6894571 on Thursday, December 9, 2021 7:14 PM
Добрый день! У меня возникла проблема с моей страницей nnentori. 8 декабря во время пролистывания ленты, появилось уведомление о "подозрительных действиях" и меня выкинуло из аккаунта, требуя ввода пароля. Однако при попытке войти в Инстаграм через приложение или браузер, моя страница не находится, и я не могу восстановить доступ. Моя страница не была привязана к почте, и у меня нет доступа к номеру телефона другой страны. Почему произошло исчезновение моей страницы, на которой я ничего плохого не делал, и как мне ее восстановить самостоятельно?
Reported by GetHuman6894672 on Thursday, December 9, 2021 7:38 PM

Help me with my Instagram issue

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