Instagram Customer Service Issues

Archive 352

The following are issues that customers reported to GetHuman about Instagram customer service, archive #352. It includes a selection of 20 issue(s) reported December 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Instagram & Facebook team, I am reaching out regarding my Instagram account under the username @pinkymehndiart and mobile number +[redacted]04. With 74.8K organic followers, I have put in a lot of hard work to build my following. Unfortunately, my account was deactivated for what I believe to be a false violation of Instagram's community guidelines. My lawyer has reviewed the terms and confirmed that no violations were made. This deactivation has greatly impacted my business, and I am feeling very distressed about the situation. I kindly request that you investigate this matter, reactivate my account, and ensure that I receive the necessary security codes for account recovery. Please address this issue promptly as I am unable to conduct my business without access to my account. Your immediate attention to this matter is greatly appreciated. Thank you, ID: Pinky Deora Username: @pinkymehndiart Mobile Number: +[redacted]04 Location: India, Mumbai
Reported by GetHuman-pinkydeo on пятница, 9 декабря 2022 г., 5:52
Dear Instagram & Facebook team, I would like to address the deactivation of my Instagram account, Username pinkymehndiart, which has 74.8K organic followers. I have worked hard to build this following and believe my account was wrongly deactivated for violating community guidelines. My lawyer has reviewed the terms and confirmed that I have not breached any guidelines. This deactivation has severely impacted my business, and I urge you to investigate and reinstate my account promptly. I am experiencing difficulties receiving the security code despite following the instructions. Your swift action in resolving this matter is greatly appreciated. Sincerely, Pinky Deora Username: @pinkymehndiart
Reported by GetHuman-pinkydeo on пятница, 9 декабря 2022 г., 5:58
Last week, I deleted my Instagram account. However, I noticed that my account is still active and being used by someone else who hacked into my Instagram. Not only that, the hacker has also posted semi-nude photos of me on that account. I request the immediate removal of this Instagram account. The hacked Instagram account is (sarahansrllah).
Reported by GetHuman-nynaa on пятница, 9 декабря 2022 г., 6:48
My account has been compromised by a hacker who altered both my email address and phone number associated with the account. Despite attempting to reset the information, the functionality of the buttons seems to be inconsistent and unresponsive. I have tried deactivating the account, however, each time I am logged out, I am unable to regain access. Any assistance in recovering my account would be greatly appreciated. Account name: abrar.ahmed07 Hacker's email: [redacted] My email: [redacted]
Reported by GetHuman-abrgame on пятница, 9 декабря 2022 г., 6:57
Hello, I had an Instagram account under the name yashichaudhary1822, but I forgot the password and mobile number associated with it. I reported the issue, but I have not received any help in recovering the password. It seems like someone else has taken control of the account and changed the username. Can you please let me know the new username for yashichaudhary1822? Also, I would appreciate it if you could provide me with the password as I really need access to that account. Thank you.
Reported by GetHuman-apoorvka on пятница, 9 декабря 2022 г., 11:51
I am experiencing issues with my Instagram account, "y0ur.vibe.is.pretty." When trying to access it through the app, I receive an "ingress timeout" message. Additionally, the two-factor authentication code is not being sent to my phone when logging in on a different search engine. Despite requesting a login link from Instagram, the link provided is deemed invalid when clicked. I have attempted to fill out forms to check if my account has been disabled or deactivated, but I am unable to submit them as my account is confirmed to be active. I currently have over 27 thousand followers on Instagram and rely on the platform as a content creator. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman8012219 on пятница, 9 декабря 2022 г., 18:56
My account has been suspended without reason, and I urgently need it reinstated. I want to clarify that I have not done anything wrong. I have autism and mental disabilities, and I am innocent and vulnerable. Recently, I was added to group chats by individuals who hacked my account, pretending to be me and being inappropriate. This behavior goes against my usual conduct of following Instagram guidelines. I value my account as it contains my photos and stories. Please understand that these issues were caused by others, not me. I kindly request my account be restored promptly. I have tried to fill out the form for recovery without success, receiving errors about my username. I trust in your expertise to assist me in resolving this matter quickly and effectively. Your support is greatly appreciated.
Reported by GetHuman-tcapone on суббота, 10 декабря 2022 г., 10:33
My Instagram account (@Emilez7) was mistakenly permanently disabled due to allegedly using a third-party app. I am hoping for assistance in recovering my account. Despite trying for a week, I never received a warning from IG about the violation of using an app from the app store to track unfollowers. After submitting an appeal with a selfie and code, I received a response stating that my account has been permanently disabled. I am now unable to file any further appeals or reach out for support. Any help in resolving this issue or connecting me with the appropriate contacts would be greatly appreciated. Thank you.
Reported by GetHuman-emilez on суббота, 10 декабря 2022 г., 10:41
I was on Instagram two days ago when I saw an ad. Naively, I clicked on it, leading to a security breach of my account details and ultimately resulting in my account being stolen. I am now unable to access my account, which is crucial to me as I have had it for many years. This situation has also affected my linked Facebook account. I am reaching out for assistance in restoring access to my account.
Reported by GetHuman-bhujia on суббота, 10 декабря 2022 г., 11:43
I was on Instagram two days ago when I saw an advertisement that I clicked on. Unfortunately, it turned out to be a scam, and my account details were compromised. As a result, my account was stolen, and now it's been disabled. This account is significant to me as I've had it for years, and losing it has also impacted all my Facebook-related accounts. I am hoping for assistance in restoring my account.
Reported by GetHuman8013621 on суббота, 10 декабря 2022 г., 11:47
Dear Sir/Madam, I was alarmed after reviewing my credit card statement today. I came across two transactions, one for €35.70 and the other for €39.30. These unauthorized charges are concerning as I did not make these purchases. It seems like my account might have been compromised, as I was at work during the times these transactions occurred. There were other suspicious transactions as well, but luckily I was able to cancel them in time. I have already informed my bank, and they are working on blocking these payments due to potential hacking activities. I have taken the necessary step of changing the password for my account (@reddibeauty) in hopes of addressing this issue. If this matter is not resolved promptly, I may have to consider deleting my account, which would be unfortunate. Best regards, Casimira L. Instagram: @reddibeauty
Reported by GetHuman8014040 on суббота, 10 декабря 2022 г., 15:49
My Instagram account was hacked. Originally, my ID was Spencer_wrx linked to [redacted] It has now been changed to [redacted] with the new ID Spencer_wrx 12. The hacker is attempting to scam my contacts, and I am worried about the family photos on my account. Surprisingly, they turned my private profile public. Despite my attempts, I can't access my account because the Help Center doesn't provide the option for ID verification. I keep going in circles between forgot password and the help center. Even though I receive security codes on my phone, I'm unable to regain access. The hacker removed the two-factor authenticator, and I'm struggling to find another way to recover my account. Unfortunately, Instagram customer service seems unreachable.
Reported by GetHuman8015101 on воскресенье, 11 декабря 2022 г., 2:47
Dear Team, I am reaching out because my Instagram account got disabled on 11/11/[redacted], and today is 11/12/[redacted]. It was disabled because I mistakenly sent an inappropriate video to a friend. I have apologized for this error and assure you that it will not happen again. Kindly assist me in reactivating my account at your earliest convenience. Instagram Username: theenaushad19 Full Name: Naushad Ahmed Email: [redacted] Thank you.
Reported by GetHuman8015540 on воскресенье, 11 декабря 2022 г., 11:20
Hello, I recently received a notification that my account under the username "anushree5739" has been permanently disabled by Instagram due to violations of their Community Guidelines. I apologize for any breaches and am eager to reassess my account to comply with the guidelines moving forward. Please feel free to contact me at {+91 [redacted]} or via email at {[redacted]}. I anticipate your response soon. Your prompt assistance is greatly valued. Thank you, Anu Shree
Reported by GetHuman8016085 on воскресенье, 11 декабря 2022 г., 17:29
Hello Instagram support team, I am Priyan, known as _7_up_boy_ on the platform. I have been a loyal user of Instagram for the past six years, and it has become an essential part of my life. Unfortunately, my account is currently facing issues, as shown in the screenshot I have provided. The comment that led to this situation was not intended to violate any guidelines; it was simply meant for humor. I kindly request your prompt assistance in resolving this matter. I am eagerly looking forward to your response. Please reconsider my case, revoke the community guidelines strike, and restore access to my account. Thank you.
Reported by GetHuman8016329 on воскресенье, 11 декабря 2022 г., 19:51
Hello, I am seeking assistance as my IG account has been compromised. Despite numerous attempts using the Get Help page on IG, I have been unable to regain access and reset my password. Originally, my account name was Surbhi52, but the hacker has altered it to Surbhi52._ and later to _Surbhi52._. My legitimate phone number is +1 [redacted], while the hacker's number is +[redacted][redacted], suggesting they are located in Nigeria. My correct email is [redacted], and the hacker's email is [redacted] Additionally, the hacker has enabled 2-factor authentication, impeding my recovery efforts. Despite submitting video verification attempts, the hacker interferes each time by modifying the email settings, rendering the verification links expired. Any assistance would be greatly appreciated. Thank you, Surbhi
Reported by GetHuman8016637 on воскресенье, 11 декабря 2022 г., 23:21
Appeal: Hello, I am reaching out because my authentic Facebook and linked Instagram accounts were unexpectedly deactivated by your security system. I want to clarify that I have not posted anything inappropriate or against the guidelines on either platform. I kindly request a review of my accounts to rectify this issue promptly. Thank you for your assistance.
Reported by GetHuman-mehedina on понедельник, 12 декабря 2022 г., 4:17
Hello Instagram, My Instagram account was deactivated for violating community guidelines. This account is important to me. I assure you I will not make any mistakes again and will follow all guidelines. Could you please reactivate my account? Thank you, Username: killersaru70_official Full Name: Saru Singh Phone: [redacted] Email: [redacted]
Reported by GetHuman8017085 on понедельник, 12 декабря 2022 г., 6:28
Hello, my account sterilka_pets was mistakenly deactivated. The project was created to help homeless animals in our city and region. Unfortunately, I am currently unable to regain access to the account. I kindly ask for assistance in restoring our account. The project "Kind Owl" has been in existence since [redacted] and has been working tirelessly to promote humane and responsible treatment of animals. Over the past five years, we have upheld community standards and have not violated them as we value our reputation and the Instagram platform. Regrettably, our account has been mistakenly blocked, leaving hundreds of animals under our care without assistance. I am willing to provide all necessary documentation. We have reports on our work and partnerships with clinics where we treat animals. Please, I ask for your help in resolving the issue with the account recovery. We are completely transparent. Please! The animals in need are waiting for our audience that is now unreachable. I truly hope for your assistance. Thank you in advance.
Reported by GetHuman-sterilka on понедельник, 12 декабря 2022 г., 12:30
Hello, I am having trouble accessing my selibellla account. My login credentials are correct, but the application keeps indicating that they are wrong. Trying to login via Facebook prompts permission requests but then says the account cannot be found. Emails are not being received, while all other emails come through fine. I am unable to link Instagram to Facebook as it states the password is incorrect. The selfie password recovery option is unavailable, asking for a password from the previous year, and when entered, it says it is an old password. Could you please advise me on what steps to take?
Reported by GetHuman8018495 on понедельник, 12 декабря 2022 г., 18:09

Help me with my Instagram issue

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