Knights Inn Customer Service Issues

I would like to share my recent disappointing experience at a certain accommodation. There was no hot water available, people residing under the stairs, unkempt dogs freely roaming around prevented me from taking my dog out, and the presence of drug dealers was alarming. The room was unclean, and when I requested a blanket, the employee provided me with packaged ones that were then replaced by the female manager with dirty and musty blankets. The woman at the front desk was impolite, threatened to involve the police for requesting a blanket, and insulted me by calling me an old woman. I have multiple grievances and photographic evidence to support my claims. I am seeking a refund as I paid $[redacted] for the room and an additional $80 for my dog, totaling over $[redacted] despite the absence of hot water. Please let me know if you would like to view the pictures.

I recently booked a room on Priceline. After checking in and spending 10 minutes in my room, I realized that the AC was not working. I notified the office staff, but it took an hour for someone to come and look at it. After a brief inspection, they left. Thirty minutes later, they returned and asked me to come to the office. They informed me that I needed to change rooms. However, even after moving, I had trouble with the lock, requiring me to return to the office twice for assistance. The morning staff member was rude and dismissive when I tried to file a complaint. To make matters worse, the room was not properly cleaned, and my emotional support animal (ESA) ate something off the floor, leading to concerns for his safety. This experience has been extremely distressing for me.

During our stay at the Nights Inn in South Columbia on Bush River Road, my husband and I discovered unauthorized charges on our bank account. We were billed $50 and then another $[redacted] for what the staff claimed was stolen copper and a fridge from our room. However, the fridge was not working since we arrived, and we never used it. We ended up paying $[redacted] per day, with $[redacted] being pet fees. We did not have any issues with payment, were not asked for a deposit, and feel the staff charged us illegally. Trying to escalate the issue to corporate has been frustrating, and we are now taking time out of our workday to resolve this matter. This experience has been a nightmare, and it seems like the hotel's management is not transparent. We are seeking a resolution promptly or will consider reporting this to the media to warn others about this concerning situation.

My boyfriend and I stayed at Knights Inn in Roanoke, VA yesterday. The room was disgusting and only one light worked, but you get what you pay for. Despite multiple requests for towels and washcloths before checkout, they were never delivered. We decided to book another night through Hopper, but when the front desk lady came up, she was very rude and insisted we leave, even though we had rebooked. She threatened to call the police, so we had no choice but to exit. Unfortunately, I left all my clothes behind, and upon returning with a car to retrieve them, I was told they had been thrown away. I need to know if this is true or if she was simply being rude. This goes beyond a refund; it's my entire wardrobe and years of belongings. Please respond promptly.

To whom it may concern, I made a reservation to stay at Knights Inn Glen Allen, VA, checking in on the 7th for 4 nights and checking out on the 11th. We paid $[redacted].16 through Priceline. Unfortunately, the rooms did not meet our expectations as a family with young children and were not as advertised. I spoke with the front desk, and they mentioned they would process a refund starting Monday when we checked out. When I called on Monday afternoon, they assured me the refund had been processed and then abruptly ended the call. However, we have not received the refund as of yet. The initial room offered to us was extremely dirty with various issues, including a broken AC, holes in the walls, stains, and a broken door. We were then given a second room for one night in an emergency, but it also had cleanliness issues and poor sound insulation. Despite being promised a refund, the staff remained uncommunicative and inhospitable throughout. Moreover, the breakfast provided was minimal, consisting of only bread next to a toaster. I kindly request your assistance in following up on our pending refund and wish to highlight the lacking customer service and maintenance of the hotel. Thank you for your attention to this matter. Warm regards, Mark and Heather Brown-Wright

Hello, my name is Sheila Gauld. I stayed at the Knights Inn on 28th St. in Grand Rapids, Michigan from June 1st to June 3rd, [redacted]. I made a reservation for room [redacted] through Hotels.com. Upon checking in between 7:30-8pm, I was unexpectedly charged a $20.00 deposit fee which I paid with my Chime card at the hotel. The staff member mentioned that the deposit would be refunded on June 3rd at check-out if the room was in good condition, typically within 48 hours. As of June 12 at 1:21 am, I have not received the refund. Despite multiple calls to the hotel, the latest conversation was on June 9th with a male employee with an Indian accent. Initially, he claimed no access to my details, but then stated the refund was processed on June 3rd. However, I have confirmed with Chime customer service on June 11th that there is no record of the refund. They advised contacting Knights Inn again. This $20 refund may seem small, but it's significant for me as I am currently experiencing homelessness. Your prompt attention to this matter is greatly appreciated, as the refund should have been completed within 48 hours of my check-out on June 3rd. If needed, I can be reached at [redacted] or [redacted] Thank you for your assistance.

I wanted to share my recent experience with Knights Inn hotel in Antioch, TN. I made a reservation for my son and his family, but upon arrival, he was asked for a credit card for a deposit he couldn't provide, resulting in refusal of the room. Despite offering to provide my credit card information over the phone, the front desk declined. I inquired about a refund, which was also denied. I then facilitated a bank transfer and secured a card for my son. When he returned to the hotel, his room had been rented out, and he was given a neglected room that had not been cleaned or used recently. The pictures I have illustrate the poor condition; it was dirty, with a non-functional refrigerator and a bathroom door hanging off its hinges. This has been my most disappointing encounter with a supposedly reputable hotel. I can provide the pictures for reference if needed.