Light In The Box Customer Service Issues

Dear SF INTERNATIONAL, I encountered an issue with my recent order. I selected a Lemon/Lime green dress, but received a RED one instead. The picture on the website displayed a GREEN dress, which is what I expected. Additionally, when following your size chart, I provided floor length measurements, but received a calf length dress, which is way too long. The size and material of the dress also do not match what I anticipated. The stitches are rough and give the dress an unprofessional appearance. I would like instructions on how to return this dress and receive a refund. Please email me the return labels at [redacted] so that I can reorder the correct green dress with different measurements. It's urgent as this dress is for my birthday. I appreciate a prompt response. Thank you for your assistance. Elle [redacted] Yearling Trail Sebastian, FL [redacted]

Dear Light in the Box, I encountered issues with my recent order. I ordered a Lemon/Lime green dress, but received a red one instead. The picture on the website showed a green dress, not red. I needed the dress for a party and am unsure if a green replacement can be made in time after returning the red one. There were other problems as well. Despite following your size chart, the dress was too long and the material was heavier than expected. The stitching also appeared rough and unprofessional. I need guidance on how to return this dress, receive the labels via email, and process a refund to my card promptly. This is important as it's for my birthday. Thank you for your prompt assistance. Elle

Hi, I recently received my order, No. [redacted]9, consisting of two skirts in different colors. The BLUE one is perfect. However, the DARK BLUE skirt is not as expected. The fabric is different, the skirt is shorter and smaller, and the elastic in the waistband is narrower and twists a lot. This is disappointing as I tried my friend's new DARK BLUE Large skirt before ordering and it was not the same as what I received. I wanted to promote these skirts to other women in my tennis clubs, but I am hesitant due to the quality of the DARK BLUE one. I have attached photos for reference. I would like to exchange the DARK BLUE skirt for another BLUE one. I hope we can reach a fair resolution. Thank you for your assistance. Best regards, Pauline S.

Subject: Order #[redacted]32 Inquiry Hello, I wanted to update you on my recent experience with the order I placed with LightInTheBox.com. The order was initially listed as shipped on 3/21/[redacted] according to the notification I received. However, after contacting the company, it appears that the item has not actually been shipped and has been stagnant at a third-party location since 3/22/[redacted]. Despite my attempts to request a refund or cancellation, I have not received a satisfactory resolution as of yet. I reached out to LightInTheBox.com on 4/5/[redacted], expressing my concerns regarding the lack of movement with the shipment. According to USPS tracking, the item has not even been received by them. The delay in shipping is causing significant inconvenience, especially since the intended item was meant to be a time-sensitive gift. I have requested that if the item cannot be delivered by 4/8/[redacted], the order should be canceled, but as of now, I am yet to receive confirmation on the cancellation or any update on the status of the delivery. I appreciate any assistance in resolving this matter promptly. Thank you, G.R. Shilling

I would like to return the dress I received because it isn't what I expected. I will send it back in the original plastic bag it arrived in. Unfortunately, I am unable to upload a picture of the item, but I want to assure you that it has not been worn or tried on. Could you please assist me in obtaining a return label? Product details: - Women's 2-piece dress in pink - Purchase Order: [redacted][redacted] Audrey G. [redacted] Castlebar Dr, Rochester Hills, Michigan [redacted] Payment method: American Express card Email: [redacted]

I am unable to process my return on the Light in the Box website. The screen shows "processing" at the bottom but doesn't progress. I wish to return the following dress: Item: Women's Sheath Dress Size: 4XL Color: Navy Blue Price: $40.91 Order Details: Order Date: March 24, [redacted] Order Number: [redacted] Order Total: US $[redacted].16 Request: Exchange/Return Reason: Product doesn't fit Product Status: Opened Packaging/Tags Removed Upon receiving the package, the dress's packaging was ripped and taped with no tags. The supported image formats are jpeg. My details are: Name: S.S. Email: [redacted] Country: United States Phone: [redacted] The process seems stuck.

Dear Team, Subject: Order no. [redacted]1 from 24.03.[redacted] I placed an order with Lightinthebox for €[redacted] and selected the payment option "pay on invoice." I received an email with a tracking link to track my delivery. The tracking number YT[redacted][redacted] supposedly was delivered on 05.04.[redacted] according to the tracking information. However, I did not receive any notification or package. After contacting the delivery company DPD, they mentioned that they had authorization from Lightinthebox to leave packages in or around the mailbox, which is unacceptable to me due to the shared nature of our mailbox area. I have informed Lightinthebox customer service multiple times via tickets, but I only receive automated responses asking for patience regarding the delivery of my package. It seems they do not understand that the package is lost. I have also informed Klarna. I will not pay this invoice. I hope this email will be answered and perhaps read from a human perspective rather than an automated response. Thank you, Rabitsch

Dear Team, Subject: Order no. [redacted]1 dated 24.03.[redacted] I placed an order with Lightinthebox for €[redacted] and selected the option to pay by invoice. I received an email with a tracking link. According to the tracking, the shipment YT[redacted][redacted] was delivered on 05.04.[redacted]. However, I did not receive any notification or package. I contacted the delivery company DPD, and they mentioned they had authorization from Lightinthebox to leave packages by or in the mailbox. This is unacceptable to me as there are around [redacted] mailboxes in our mailbox area, making it easy for anyone to take the package. DPD should not deliver any packages but simply update the status as "delivered." I have contacted Lightinthebox customer service several times and opened tickets, but I only receive automated responses asking for patience regarding the delivery of my package. It seems they do not understand that the package is lost. I have also informed Klarna. I will not pay this invoice. I hope this email will be answered, possibly by a person and not an automated response. Thank you, Rabitsch

I purchased swim trunks totaling $[redacted].00 last year for my husband, all in a size large. However, the cut of the trunks straight down the sides doesn't leave room for his thighs. I tried to reach out previously to exchange them for a larger size but had trouble contacting you. I still want to return them for an exchange in the same colors but in a bigger size that can accommodate his thighs. Before ordering all in extra-large, I'd like to test one to see if it fits better. Please let me know if this is possible, as even weight loss hasn't made a difference in the leg area. Thank you, I'm looking forward to your response.

I am writing on behalf of my mother who bought a dress from your company and is disappointed with the product received. She seeks to return it, but the return process demands shipping it back to China, which is not ideal due to the cost. We would prefer to return the dress to a location in the United States. Your cooperation in providing a local address for returns would be greatly appreciated. If we do not receive a satisfactory response, we will be compelled to escalate this matter to relevant consumer protection authorities. Thank you for your attention to this issue. Order# [redacted][redacted] (J.H.)

Hello, I am seeking assistance with our search for two new LED ceiling lights that offer customizable lighting effects such as warm white, white, and bright white. We specifically need these lights to be remote-controlled instead of operated through a wall switch due to the current setup of double rocker switches. Installing a wall dimmer for one light might necessitate an additional wall single rocker switch, causing extra installation work. Therefore, opting for a remotely controlled light that only needs wiring to the existing wall plate would be more convenient. We have no specific design preference, as long as the light is not a long pendant style, and we prefer the body color to be black. Do you have any lights that meet these requirements? Thank you in advance for your response.

Hello, I used Google Translate for this message as I do not speak English. I have a question regarding the pricing discrepancy for the 3mm wetsuit. In the attachment, there is a screenshot showing the wetsuit priced at €77.94 (highlighted with red arrows). However, when I visit your website and view the same wetsuit, it is listed at €[redacted].79. I am wondering how I can purchase the wetsuit at the lower price of €77.94 as shown in the screenshot. Thank you for your prompt response. Best regards, D. Bartlick.

I recently ordered a sample shirt from your company to assess the quality, which was satisfactory. Consequently, I placed a second order ([redacted]3) for multiple shirts, but what I received did not meet the expected quality standard. I contacted your customer service for an exchange or refund, but I have not received a positive response so far. This situation has put me in a difficult position as the shirts were for an upcoming show in early June. I urge you to promptly address this issue by either exchanging the items for the correct ones within the next few weeks or initiating a refund if the exchange is not possible. Order: [redacted]3 TID: [redacted]8 Customer: Jukebox49330 I am eagerly awaiting your response. - Gilles Capestan

I recently purchased 3 clothes from Light In The Box on April 16, [redacted]. I received them on May 2, [redacted]. However, I encountered some issues with the items. The ball cap was too small, not fitting an adult size as advertised. The shirt material was shiny, not as described in the picture or the product descriptions. The pants were also undersized with loose threads on the seams. I'm trying to return all items, but it's proving to be quite challenging with LightIntheBox.com. They closed most of my return tickets, only leaving one item open. Despite my efforts to communicate by sending multiple messages, I have not received a satisfactory response. On May 5, [redacted], LightInTheBox.com offered a partial refund, leaving me with a $49.00 loss. The total invoice, with shipping, was $66.19. They requested pictures of the items for a return number, but the return process seems complex and costly, with the return address being in China. I feel that LightInTheBox.com's return procedure is inefficient, and customers may end up stuck with defective items or face additional charges.

I purchased several clothing items from Light In The Box on April 22, [redacted], but did not receive them until May 2, [redacted]. The ball cap I received was supposed to be one size fits all, but it was abnormally small and not adult-sized. The shirt was made of a very shiny material not depicted in the picture or described in the listing. Additionally, the pants were too small and had defective seams with loose threads. I am trying to return all the items, but LightIntheBox.com's return process is incredibly difficult. Despite requesting returns for each item, most of my tickets were closed, leaving only one open. I have sent multiple messages to LightIntheBox.com but have not received a response, and the *-day return window is closing. I am seeking a full refund of the purchase price.

I cannot locate your phone number. Today, two pairs of shorts were delivered, however, they do not fit and are the incorrect size. They were sent by Jane from [redacted]-08 149th Avenue, Springfield Gardens, New York. I would like to return these items and receive credit. Please provide a return shipping label. Since there is no phone number available, kindly respond to this email. These items were charged to my MasterCard, and I am requesting a credit. Kindly send the shipping label. Thank you. Evelyn K.15 Denison Road, Worcester, Mass. [redacted]. [redacted]

I spent over $[redacted] on these items. Unfortunately, the order was late and incomplete. The pullover shorts were fine, but the button-up shirts were three sizes too small. The polos and T-shirts were a bit snug, and the expensive button-up shirts were totally unusable. I compared them to my 2X and 3X shirts, and they are significantly smaller. I took them to a tailor, who confirmed the sizing issue. I need either a replacement in 5X or 6X or a full refund for the shirts and the high shipping cost. I'm disappointed because I purchased these clothes for a photoshoot, but most of them don't fit well at all and can't even be worn, especially due to the shoulder fit problem.

Dear Sirs, On January 1st of this year, [redacted], I purchased 10 pieces of 20W halogen bi-pin bulbs and 20 pieces have not been received. It has been [redacted] days since order number [redacted], and despite apologies, no delivery has been made. They assured me in their last email that my order would arrive within two weeks in April, which has not happened. The pandemic excuse does not justify this delay. I need to know when I can expect my order. I have been unable to track my items as no details were provided. In their email, they mentioned viewing order details, but I have had no success. Please provide me with accurate information regarding my merchandise. Sincerely, Fernando Nuñez-Mora, Puebla #9, Col. San Francisco Magdalena Contreras CDMX, Postal Code [redacted].

I am inquiring about Paket ID: [redacted]9. Unfortunately, my parcel is missing despite the shipping company's confirmation of delivery. Despite reaching out via the app to Light in the Box, the issue remains unresolved. The company suggests delays due to COVID-related shipping complications, but DPD claims to have received the package. After speaking with DPD again, it appears Light in the Box has not been in touch with them. I urgently need the parcel and have insurance for shipping and taxes. I am requesting a refund and urge Light in the Box to send a new parcel promptly at their expense. Thank you for your assistance.

I came across a stunning wedding dress (Item # [redacted]#[redacted]) in a mermaid style, described as a mermaid trumpet dress with a jewel neck, court train lace tulle, Charmeuse long sleeve, formal vintage sexy illusion sleeve with appliques. Although initially available in royal blue, I encountered an issue during checkout where I couldn't select this color option. I was eagerly hoping to purchase this dress in royal blue as it caught my eye and was part of my initial consideration.