Metro PCS Customer Service Issues

I accidentally damaged my phone, and it was later stolen. I visited Metro at [redacted] 11th Avenue, San Diego, CA [redacted]. I spoke to a representative at [redacted] and purchased insurance for the phone. I thought everything was taken care of, but now I need help tracking the phone. They provided me with tracking numbers, but I need accurate information to retrieve my phone and any other items covered by insurance, such as a phone case. I have no details and am unable to seek assistance.

We currently have a plan with two lines, but one of our phones is broken, so we are only using one line. However, we are still paying for both lines to keep the phone number and rates. The issue is that some accounts are linked to the number we are not using. The inactive number is [redacted] (Nick). I have enabled call forwarding, but we also need text messages from that number forwarded to [redacted] for two-factor authentication. We are looking for a solution to access everything either on the alternate number or through email. Thank you for your assistance.

I need assistance with my suspended account due to a missed payment. Earlier, I spoke with a representative who helped me reactivate my line before the call disconnected. Now, when I call back and enter my number, the automated system instructs me to visit a MetroPCS store to resolve the issue. Unfortunately, I am currently abroad and unable to do so. I would appreciate it if I could speak to someone regarding the unexpected deactivation of my account.

Due to a dispute with my mom's boyfriend, I was unexpectedly evicted from my mother's home on April 29th, and unable to retrieve my belongings until May 2nd. I have been without a phone for nearly a week, making it difficult to secure a new job or attend to potential employers. I have recently applied for positions but require a replacement phone to pursue job opportunities and rebuild my life. The phone does not need to be an iPhone 11; I am open to a more affordable option that allows me to communicate effectively for employment purposes.

I require a PUK code and contacted Customer Care as I cannot receive texts, though I provided my 8-digit account pin. Unfortunately, they did not offer any alternative methods to access my account besides text verification. Even though I called directly seeking assistance, I encountered challenges. I had several other verification points to share but none were accepted or considered, which is disappointing business conduct.

Following a recent factory update on my Galaxy A12, my phone prompted me to log in using my email and password. Despite numerous attempts, the phone did not recognize any of the passwords I entered. Seeking assistance at the Metro store proved unfruitful, leaving me without access to my device for three weeks. Despite contacting customer service and following their instructions, I still could not unlock my phone. As I rely on my phone for internet access and bill payments, this issue is hindering my normal routine, forcing me to purchase a new phone to continue my business operations. While reconfiguring all my apps with new passwords is time-consuming, I urgently need access to retrieve important data from my locked phone. As a loyal Metro customer for over a decade, I hope to resolve this matter promptly to access essential information.

I recently received a replacement phone from Assurant for my MetroPCS account and phone [redacted]. The MetroPCS store advised me to contact MetroPCS to request a refund of the $22 I paid with my credit card, as it was not for a new account setup. When I called MetroPCS, the automated AI service mentioned that my account is suspended for non-payment. I have always had payments set up on auto-pay and have never missed a payment in the 7 years I have been with MetroPCS.

I am Marco Lopez, and my contact number is [redacted]. I have been without my phone for almost three days now. I switched my number to a new Metro device, but when I transferred my SIM card, the device did not work. Customer service told me to visit a store with my ID to verify my identity, but it was late, and the stores were closed. The representative was unhelpful, and when I asked for a supervisor, there was a long wait with no resolution. The next day, the store wanted to charge me $30 to switch back to my old device. When I called customer service, the supervisor was rude and hung up on me. I apologize for using profanity out of frustration. The ongoing issues with Metro have been stressful, and I believe compensation, like a free month of service, would be fair considering the inconveniences. I can be reached at my mom's number, [redacted], for any further assistance. Thank you.

I recently replaced my broken iPhone and contacted customer service to transfer my service to the new device. Even though inserting the Sim card didn't activate it, the representative assisted me through multiple calls. They mentioned waiving the $25 fee due to the delays and difficulties. Despite this assurance, the charge was debited from my bank account that same evening. I am seeking a refund for the unexpected fee.

I attempted to transfer my service from a lost device to an older Metro device at a Metro store. The clerk provided me with a new sim card, but the older phone did not immediately start working. They mentioned it might take a couple of hours due to the device's age. However, it still isn't working, and all stores are closed. The clerk informed me that I had until midnight to pay a $28 switching fee, which would be refunded if the switch wasn't successful. Since it didn't work, I tried to contact an agent for assistance, but my account is suspended, preventing me from doing so. I am looking for help in resolving this issue.

My phone was stolen, and my bill is past due. I am traveling across the country in a few days and need a new phone with the same number. I reside in Texas but will be in California soon. My mother in California plans to pay my bill and get me a new phone. She prefers to pay in California but wants me to collect it in Texas. How can we arrange this?

I visited the MetroPCS store to switch from Cricket. The agent mentioned they would close in 30 minutes. Without our Cricket account number, the agent suggested we return the next day or obtain a new number. Unfortunately, the phone we desired was not free with a new number, so we had to settle for a different phone. This was disappointing, as it was due to the agent's unwillingness to stay past closing time. The customer service experience was unsatisfactory, and I do not plan to revisit that store.

I am experiencing frustration as I've been attempting to contact customer support for 20 minutes with no success. Over a month ago, I visited a physical store to cancel a second phone line for my child, as it had been lost and unused for a prolonged period. Now, only one phone line remains active, but I am unable to use it as my service has been disconnected. The app indicates a charge of $[redacted], which doesn't align with my usual $61 bill. Despite my efforts at the store to prevent this issue, I find myself in this predicament without the ability to reach a representative for assistance.

My bank charged me $[redacted] in overdraft fees without my permission, leading to the closure of my account. This has also affected my credit score, making it challenging to open a new account elsewhere. I have been trying to contact Chime, who assists people with credit issues, as I rely on my social security payments which have been delayed. With a post office box as my address due to homelessness, I am seeking an extension on my phone service with Metro, where I have been a customer for over 20 years. I am dealing with multiple financial issues but require a phone to address them. I have no car, only a three-wheel bicycle. I believe the bank violated overdraft laws by charging excessive fees without my consent. The money from my social security payments is expected to be deposited through Chime soon, avoiding the excessive charges from my previous bank. I hope to resolve these issues promptly. Thank you for any assistance in fighting these unfair overdraft fees in accordance with the [redacted] laws.

I have been with MetroPCS for almost a year now. Since the beginning, there have been issues with my account that I have tried to resolve by calling customer service. Despite my requests to fix the problems without changing my plan, they kept altering it and charging me extra fees. The recent changes included placing me on a more costly plan without my consent. I am considering seeking legal advice regarding this matter. Can someone provide me with the contact number for MetroPCS corporate office?

When speaking to MetroPCS customer support over the phone, I've encountered unhelpful and disrespectful staff. Unlike previous experiences where I added lines online, I'm now being urged to visit a store, potentially as a ploy to increase profits. This feels like a breach of trust, akin to theft. While corporations benefit, the public faces scrutiny. If treated similarly, would they tolerate losing money? It seems acceptable for big businesses to take advantage, but any retaliation is condemned. I'm considering legal action, seeking compensation for intellectual harm, character defamation, and emotional distress.

I visited the Metro in Dothan, AL on Montgomery Hwy and encountered two helpful employees. I purchased the $50 plan but only $50 was showing on my phone, not allowing activation until I paid the remaining $5 at home. Upon returning home, my phone remained inactive. I was advised by the employee to switch to the $40 plan to avoid the extra $5 cost. After switching plans, I received a confirmation message but still had no service. Speaking to customer service, I was informed that it appeared I only had the $40 plan and needed to pay an additional $10 for full service. Despite explaining the situation and my initial payment of $50, I encountered difficulty resolving the issue. I urgently need my service restored and intend to add another $10 to my account. It's crucial for me to have a working phone for my circumstances.

On May 11th, I contacted a Metro representative regarding my voicemail issue. Following his advice to power off the phone, he assured me of a resolution upon restarting on May 12th. However, upon turning on the phone again, I unexpectedly lost network connectivity entirely, rendering my phone useless for both making and receiving calls. Seeking assistance from a Metro store, a ticket was created for the engineering team to address the problem within 24-72 hours. Despite attempting to resolve the issue by replacing the phone under warranty, the new phone failed to recognize my number. Subsequent visits to another store led to another ticket submission on May 17th, yet as of May 23rd, my service remains unavailable on both the new phone and my watch. The prolonged lack of service has significantly impacted various aspects of my life, causing frustration due to the inability to handle essential matters. I hope for a prompt resolution or fair compensation for the inconvenience endured during this extended period without a working phone. Sincerely, Todd Coley ([redacted]) - Continued Service Disruption as of May 23, [redacted]

My bill was originally $50 with a $30 ACP discount applied. Unfortunately, the discount was removed without any notice, causing my bill to increase. Customer support attempted to rectify this by lowering my bill to $30, but this change came with a reduction in data to only 5GB. As someone who relies on phone data for work, 5GB is insufficient to perform my job. I am unsure how much longer it will take for my ACP discount to be reinstated. It is frustrating to have to pay $50 for two months before returning to the $20 rate I previously had with the ACP discount. I am puzzled as to why the ACP discount was applied immediately upon getting Metro, yet now there is a delay of two billing cycles.

I am in need of a replacement SIM card. I have paid my bill for the last 2 months but have been unable to use my service. I was instructed to contact customer service at [redacted]. I am reaching out to inquire about the possibility of having the SIM card credited to my account as I have been a loyal customer for several years. I kindly request a credit and a simple replacement of my SIM card. Please return my call promptly to assist in resolving this matter. My husband and I require communication for our employment. Thank you in advance. You can reach me at [redacted].