ROBLOX Customer Service Issues

Hello ROBLOX Support, I'm reaching out regarding my username, GamingRes7, which was recently hacked. The hacker, going by the name “Dfields106”, gained access to my account by deceiving me. Following the incident, I received an email notifying me that the account's email was changed from my email, [redacted], to [redacted] Upon investigating, I discovered the hacker as I observed them on my account promoting a fraudulent game they created under the username dfields106. For verification, I urge you to review the creations associated with that account. Additionally, the hacker was engaging in scam activities like offering free robux to other players. I also report purchasing a $10 robux card, which the hacker used 80 robux from. I kindly request your assistance in resetting my password for the username “GamingRes7” to regain access to my account. Your prompt resolution of this issue would be greatly appreciated as I feel quite vulnerable at the moment. Thank you, GamingRes7

My daughter used her Christmas Roblox vouchers to purchase four frost dragons in Adopt Me with the goal of creating a neon frost dragon. However, she encountered a player in the game who offered her a pre-made neon frost dragon in exchange for her four dragons. Regrettably, she ended up falling for a scam where she traded her dragons in the first transaction, only to have the other player leave the game with them. My daughter is devastated by this experience, feeling like she has lost approximately £40. While she acknowledges being too trusting, she believes the other player has taken advantage of her. I have the scammer's player name and a screenshot of their interaction, but I'm unsure of what steps to take next. I've already utilized the "report abuse" feature, but I am eager to recover the dragons or the equivalent value. Any assistance or advice on how to proceed would be greatly appreciated.

I am seeking assistance with repairing my Roblox game; I suspect it has been hacked. Despite my attempts to seek help by calling the provided phone number, I am only met with a recording, which is not sufficient. Please reach out to me for more information. I have already shared my contact details on other posts. My phone number is [redacted]. Resolving this issue should not be taking so long; my grandson's account, Cents2016, encountered a similar problem before and was resolved promptly. As I am not familiar with troubleshooting Xbox issues, I urge someone to investigate and rectify the situation with the individual responsible for the unauthorized access. I would appreciate if someone could assist in verifying the email, password, and username associated with the account. As I am not 18, I believe I am entitled to assistance in resolving this matter promptly. I anticipate alternative methods of resolving this if I do not receive a call back soon. I previously attempted to contact Roblox directly but did not receive a satisfactory response.

I need assistance with my account as I have forgotten my password. When trying to request a new password, the system prompts me to enter my email, but in order to access my email, it requires the password. ROBLOX support suggested providing evidence that I am the rightful owner of the account by sending photos of my profile and purchasing ROBUX. Unfortunately, after making the purchase, the support representative I spoke to did not respond. Additionally, the game has been frequently crashing, causing me and some friends to consider reinstalling it. However, I am concerned about potentially losing my progress. I am hopeful for your assistance in resolving these issues. Thank you in advance for your help.

I need Roblox customer service to contact me for help. My name is Brian. My email address is [redacted] My account was hacked. I talked to Microsoft last night and provided them with information about my November account. They tried to help me and found the right email address, but I couldn't remember my password since [redacted]. Microsoft said it was up to Roblox to fix the issue because my account was hacked. Microsoft fixed what they could on their end. Now, I need Roblox to do their part to fix the problem. Please contact me at [redacted], which is my grandmother's phone number. You have permission to contact her since she pays for my stuff. My number is [redacted]. Her email address is [redacted]

I am having trouble with a game on Roblox called The Sith Temple on Korriban by the Sith Order. I wanted to become a Sith Reaver in the game and was given a Trial to achieve this. During the battle, I agreed in the chat, but then I was unexpectedly kicked out. When I returned, I was immediately jailed for [redacted] seconds upon spawning, for no apparent reason, and was also insulted. I hope this issue can be resolved, either by having the game taken down or by convincing the game moderators to allow me to become a Reaver. My username on Roblox is Tony_Starkmk85. Thank you for your assistance.

I am facing an issue regarding my Roblox account. The first time I received Robux was through my cousin, who gave them to me because I was not familiar with how to get them. Unfortunately, she no longer has the receipt. I fear that without it, I may not be able to recover my account. I want to assure Roblox that I am the genuine account holder of 12gracethedevil. My password was kaceandgrace112009, but I am unsure about other details. My real name is Grace, and my billing name is Gladis Sacaquirn. My mom also knows about my account, and she purchased gift cards for me. My cousin can attest to the validity of my ownership as well. I have linked [redacted] to 12gracethedevil. I humbly request a password reset option for that email. My ticket number is [redacted]7.

My account was hacked, and Microsoft found my email linked to it. However, they indicated that Roblox needs to assist in recovering my password. I noticed the hack back in November. For any assistance, please contact my grandmother at [redacted], as she holds the credit card on the account and has been trying to reach out for weeks with minimal success. She received two callbacks but missed them, and one voicemail left was incomprehensible. My grandma added funds to my account for purchases, and I've been using the account since [redacted] under the username "endermanaz0912." For more details, please call [redacted]. I am looking forward to regaining access to my account. Thank you, Brian Howell.

My son is having trouble with his password; it keeps saying "incorrect password." The username is IgorMax2011xxx2. Unfortunately, we don't remember the email we used to set up the account. To prove ownership, I want to mention that I recently made two payments for Roblox: one for 20.99€ and another for 9.99€ from my PayPal account. Please assist us in resetting the password so my son can access his account. I'm frustrated as this has happened before. If we can't regain access, I'll have to contact the bank to refund the payments. Thank you.

My son is having trouble logging in. The system says "incorrect password." Unfortunately, we can't recall the email used to create the account. To validate the account ownership, I have recently made two payments for Roblox - one for €20.99 and another for €9.99 through my PayPal email. I would appreciate it if you could reset the password so my son can regain access to his account. I apologize for any inconvenience, as this issue has occurred previously. If we're unable to resolve this, I may need to contact the bank for a refund. Thank you. Username: IgorMax2011xxx2.

Hello, my name is Glenn. I recently discovered that my account has been compromised. The email associated with it was changed without my permission. My account, GlennThe_BOSS, holds sentimental value as it contains many cherished childhood memories. I am disheartened by the thought of someone exploiting my account and causing me distress. The current verified email on the account is [redacted] I did not share my account details with anyone, and I am uncertain about the intentions behind this breach. I am eager to regain access to my account and appreciate your assistance in resolving this matter. Thank you, Glenn.

I have been hacked for the second time in two weeks. Despite changing my password, the hacker still accessed my account. I received an email about a password change but only realized the issue when checking my phone. I am worried about not regaining access as the hacker remains unidentified. Although my account was given away once and returned, this recent incident has left me unable to recover it. Despite numerous password attempts, none have been successful. I am unable to use the verification from when I first joined Roblox as it was not completed. Additionally, the email linked to the account has been changed. -- Account User: fairyfloss543

I purchased a $** Roblox gift card for the second time, but I'm facing an issue redeeming it for Robux. Last time, I got the credit but couldn't figure out how to convert it to Robux, so I accidentally closed it instead of using it. While attempting this on mobile, I found out I should convert it on the Roblox billing page, but I can't find the button to do so. I hope I don't have to spend another $** to get my Robux. Is there a solution to this problem? I would like to either convert it on mobile or have Roblox either convert it for me or give me the Robux directly. I have proof of my $33 credit and the gift card. Please resolve this issue.

Roblox is open to all, regardless of race, religion, or beliefs. I've noticed that some rules and regulations are not effectively enforced by the moderators. In games, people often post links for free Ro-bucks, take advantage of new players, and break the rules. This behavior includes spawn killing, excluding others, and using game passes for personal gain. As a player, I've experienced rude behavior, especially towards kids with disabilities. To address these issues, I suggest restricting kids' actions on Roblox, requiring adult admin access, and removing unpopular games. Setting specific login hours for younger users could prevent conflicts. I recommend that the company considers these suggestions to improve the overall gaming experience on Roblox. Thank you for your attention.

My young son, aged 9, has been using a Roblox account for some time and loves buying Robux for the game. Recently, on 17/01/[redacted], I received my bank statement and was shocked to see that he had spent over £[redacted] on Robux without my authorization. I am devastated by this discovery. I understand your policy that transactions are usually non-refundable, but given the circumstances, I am reaching out to see if there is any possibility of recovering this money. My son has autism, which can lead to impulsive behavior and difficulty distinguishing right from wrong. While I acknowledge this doesn't excuse his actions, I'm at a loss for what to do next. I would greatly appreciate it if someone could assist me with this matter promptly. Thank you.

I have been trying to reach out to address the concerning situation with my son's Roblox account. The account under the name MbBostonman has been stolen, leaving my son unable to access it. We have invested a significant amount of money into this character. Unfortunately, it appears an email address was not associated with the user ID when it was created. I can be reached at [redacted] I have proof of purchases for Robux from Apple, with the latest being a Premium subscription billed through PayPal. I have already shared this information under ticket number [redacted]1. I am seeking assistance in recovering the account or receiving a complete refund for all Robux purchases, and discontinuing the Premium subscription. It is disheartening to encounter these difficulties while payments are swiftly processed. Your prompt attention to this matter would be greatly appreciated.

I am experiencing ongoing hacking issues with my account, leading to financial losses and difficulty accessing it. I frequently have to create new passwords due to this situation. Managing online platforms is challenging for me due to my multiple sclerosis symptoms, including sight problems, fatigue, and optic neuritis. I have detected fraudulent activity on my Hotmail and PayPal accounts and suspect other areas may be compromised. I have informed my bank to block suspicious transactions and changed my account details three times. Despite enjoying playing Roblox with my daughter, these disruptions are distressing and have persisted for too long. I acknowledge there may have been errors on my part, and ignoring the problem is ineffective. This situation is not only affecting me mentally but also worsening my health. I have updated my computer to Windows 10 and seek guidance on how to proceed.

While playing Adopt Me, I was with my friend, nicknamed Rubio_klk. I was showcasing my newly acquired flyable and rideable unicorn, which was quite a challenge to obtain. Naively, I let my friend try it out. After he flew around with it, he abruptly left the game, taking my pet and removing me as a friend. Frustrated, I logged into my sister's account to confront him, but he denied any wrongdoing and left. I reached out to my friends for help, feeling devastated as it was my only legendary pet. I understand this situation isn't uncommon, but it has left me very upset. If there's any way to help me retrieve it, it would mean a lot to me. My ROBLOX username is swettylovedeers.

While playing in Adopt Me, I encountered a player named Rubio*klk. I wanted to show off my hard-earned flyable and rideable unicorn to him. Despite my initial trust, he betrayed me by taking my precious pet and unfriending me before leaving the game. Determined to reclaim it, I used my sister's account to confront him, but he denied any wrongdoing. Feeling devastated, I reached out to my friends for help. Losing my legendary pet has left me heartbroken. My username on ROBLOX is swettylovedeers. I hope to find a resolution, either by asking him to return it or by getting him banned to prevent further deceitful actions. Thank you for allowing me to share my story; it brings me some comfort amidst this unfortunate situation.

I was playing Adopt Me with a friend named Rubio_klk. I was excited to show off my new unicorn that I worked hard to get, which is both flyable and rideable. However, when my friend asked to try it, I trusted him and traded it to him. Unfortunately, he left the game without returning my pet and even unfriended me. I then tried to confront him using my sister's account, but he denied any wrongdoing and left. I've asked my friends for help in getting my pet back, as it's my only legendary pet and I was very upset about losing it. My ROBLOX username is Swettylovedeers. I hope for a resolution, either by having him return the pet or facing consequences on the platform. Sharing this story helps me cope with the situation.