ROBLOX Customer Service Issues

I haven't received an update from the moderators for about 4 hours since my post was viewed by someone. I'll explain my issue again. Earlier today, I was playing Roblox without any issues, but when I returned 40 minutes later, I couldn't load the game. At first, I thought it was my internet, but after waiting for 15 minutes, I realized I might have been hacked. My screen went blank, only ads would load, and if I clicked on them, they worked fine. When I tried to join a game server, it would just take me back to the top of the page. On my Roblox home page, I could only see the 'Create', 'Discover', and 'Robux' buttons. I hope my report reaches the main operators soon and they can reactivate my account. I suspect a skilled hacker, 'Cringly,' whose user is 'chadismad,' might be behind this. I've faced hacking threats from him before. I want to clarify that any inappropriate language in my chats wasn't from me but possibly from the hacker, who used to be a friend. I look forward to a response. Thank you.

I seem to be having trouble adding multiple hair types to my avatar. I purchased three different types of hair, but I can only add one, which feels unfair. Previously, I was able to use all three types of hair, but now I cannot. I have been trying to resolve this for two days and it is becoming overwhelming for me. I hope this message reaches someone who can assist me in fixing this issue. Thank you.

He estado tratando de comunicarme con Roblox durante varios días sin obtener respuesta desde el 17 de febrero de [redacted]. Mi hija realizó una compra en Roblox por un valor de [redacted] lempiras y no se le acreditaron los robux en su cuenta. He estado solicitando la devolución o la acreditación de los robux, pero no he recibido respuesta. Estoy considerando presentar una denuncia por esta situación, ya que he proporcionado los comprobantes de la compra y aún así no obtengo una solución.

On February 6, [redacted], my account was terminated due to an alleged Robux purchase using a stolen credit card, which is false. The day after the purchase, my father requested a refund with the right of withdrawal. I have been trying to contact the Roblox Assistance Team for a month, providing all requested information, but they keep stating they cannot assist further. I am innocent of any illegal activity and do not understand why my account was terminated. I am simply requesting Roblox to reinstate access to my account, as I value the progress I have made in games more than the Robux.

My cousin used my account to access a website offering free Robux, thinking it was Roblox itself. Someone violated the rules by exploiting my account. I did not break any rules and value Roblox as a way to connect with friends. I made purchases on my account. Please assist in recovering my account, as it was wrongly taken from me due to someone else's actions. I did not post inappropriate content, and I seek to regain access to my account. Thank you.

I'm writing to address the situation where my account got banned, and I'm requesting its reactivation. I am willing to comply with any necessary steps. Starting over would greatly disappoint me, and I have invested a substantial amount of money. The ban feels unjustified, and I can't comprehend the reason for it. Please, Roblox, reconsider this decision. I even missed out on sleep during these hours of confusion. I sincerely hope that my account can be reinstated. I am anxious about losing all my progress and hard work.

Dear, I am Yusuke Kimura from Japan, a member of the Deloitte Tohmatsu Group. My clients are in the entertainment/media industry, telecom, transportation sector, and local government. Our services cater to strategy, new business development, marketing, and more. Recently, there has been a growing demand from clients for consultations on utilizing the metaverse. We are currently working on creating sightseeing and art metaverses. The proposed contents for the metaverse include tourist attractions, purchasing souvenirs, experiential activities with gaming elements, and participating in cultural events or festivals. We are developing a sightseeing metaverse plan for a local government in Japan and are looking for assistance in creating the metaverse space. Do you offer services for developing metaverse spaces? If so, could you provide an estimate of the costs involved in creating the sightseeing metaverse? Best regards, Yusuke Kimura Deloitte Tohmatsu Group Risk Advisory Unit Phone: +81-80-4[redacted] Email: [redacted]

My daughter's account, under the username cg31619, was banned, possibly due to an error in the talk-to-text feature on her phone. She was involved in a conflict with another Roblox user who used hateful speech towards her. When trying to respond using talk-to-text, a misunderstanding occurred, leading to her being mistakenly banned for violating the rules. We are a Hispanic family, so the derogatory statement mentioned doesn't align with our beliefs. Furthermore, she has friends who are lesbians, showing that it was an innocent mistake. Given that she is autistic, this ban is negatively impacting her mental well-being, as Roblox serves as her important outlet. I kindly request a review of this situation and ask for her account to be reinstated. You may reach me at [redacted] or via email at [redacted] Your assistance in this matter would be greatly appreciated. Thank you in advance. Diana Gamez

While playing the game, I noticed that my character's head appeared small, so I attempted to restart it. However, even after restarting, the issue persisted. Concerned, I exited the game, powered off my phone, and then logged back in. To my surprise, I was logged out. Worried about losing my progress and the money I had spent, I received multiple emails indicating someone was attempting to access my account from different locations. After confirming with my friends that they hadn't experienced similar issues, I realized my account had been hacked. Upon checking my old account, I discovered my character had been renamed. Despite my efforts to log back in using my credentials, the hacker had changed my email and password. I am eager to recover my account, as it holds sentimental value to me. I can provide evidence of my gameplay and character to support my claim.

I no longer have access to the email associated with my account, but I can prove my identity since I have been using this account for four years. If you are unable to assist me, then falsely banning me based on mistaken identity for someone else's actions is unfair. I am kindly requesting the re-activation of my account, hulksmashRBLcrew. I was unjustly accused of homophobic behavior when, in reality, the other individual was using offensive language towards me without knowing my background. I assure you that I am the rightful owner of this account. If necessary, I can provide further evidence, such as a screenshot of my birth certificate, to confirm my identity. Additionally, I have a witness, Stardeath299, who can corroborate that I was the one being harassed and not the one engaging in inappropriate behavior. I seek to rectify this situation by having my account reinstated, as my intent is to demonstrate that I was falsely accused and unjustly banned due to the actions of another individual.

It was my little cousin's birthday on March 16, [redacted]. I bought us both 2,[redacted] Robux each using two $25 gift cards from Publix. We chose some clothes, spending around [redacted] Robux for her and 50 for me. Later, after dinner and swimming, I discovered that most of my Robux were gone, leaving me with only 17 Robux. Someone purchased items from a game I never played, Blox Fruits. I tried to report this through the Roblox app, but I couldn't provide all the details. I want my Robux back as someone even added a friend and played Blox Fruits with them around 12:55. My Roblox username is mimigirl0916.

I am frustrated that my son's account keeps getting hacked and the email associated with it is being changed. This has happened multiple times, and it is unacceptable. There should be better security measures in place to protect kids using this platform. When such incidents occur, the platform should take immediate action to resolve them and compensate for any lost items. I want my son's account restored and his items returned. I expect a prompt response and a resolution to prevent this from happening again. It is unfair for us to invest time and money into this only to have it compromised. My name is Natasha F., and you can reach me at [redacted] I demand answers and a solution to this situation within 24 hours. My son's name is Dalton G., his account email is [redacted], and his username is Daltonisswaggy. He has evidence of the hack and screenshots to support his claim. Thank you.

My son encountered a scam while playing “Adopt Me” under the screen name Bigbstats4tz24. He reported the incident at approximately 6:30 PM Eastern Standard Time on 03/21/22. During a trade where he displayed his pets, the other player fraudulently reclaimed all of my son’s pets by repeatedly clicking the checkmark. This behavior seems to involve a scamming hack. Despite my son's request for his pets to be returned, the other player refused. My son is distressed as he invested nearly $[redacted] worth of Robux into these pets. Your prompt attention to this matter and assistance in retrieving his pets would be greatly appreciated. Please email me at your earliest convenience. Thank you.

Email: [redacted] Account: Le_Doc8 Phone Number: 06 89 02 38 17 Hello, I am reaching out regarding my Le_Doc8 account that has been deleted due to violating the Terms of Use for creating inappropriate content. I would like to appeal this decision as I believe the construction of a "strip club" in my private server, which does not contain explicit adult content, should not warrant such a severe action. The constructions within it are important to me, and the deletion of my account has been emotionally distressing as I had plans with others to create a game that involved months of work. I propose to Roblox to reconsider the ban, and in return, I am willing to remove the club that raised concerns. I hope to hear back from you soon. Sincerely, Le_Doc8

Email: [redacted] Account: Le_Doc8 Phone number: 06 89 02 38 17 Hello, I am reaching out regarding my Le_Doc8 account being deleted due to violating the Terms of Use by creating inappropriate content. I believe the ban for constructing a "strip club" without adult-oriented elements is excessive. The club features poldance bars, seating, neon decor, and separate rooms, all on a private server inaccessible to others, limiting any child exposure. Losing this account, crucial for my creations and a game project, has been emotionally challenging. I request a reconsideration from Roblox, offering to remove the club in question. I look forward to your prompt response. Sincerely, Le_Doc8 Bonjour, Je vous contacte au sujet de la suppression de mon compte Le_Doc8 pour avoir enfreint les Conditions d'Utilisation en créant un contenu inapproprié. Je juge excessif le bannissement pour la construction d'un "club de strip-tease" sans contenus pour adultes. Ce club comporte des bars de poldance, des sièges, de la décoration néon, et des salles séparées, sur un serveur privé inaccessible aux autres, limitant toute exposition à un enfant. La perte de ce compte, essentiel pour mes créations et un projet de jeu, a été émotionnellement difficile. Je demande une réévaluation de la part de Roblox, proposant de supprimer le club en question. J'attends votre réponse avec impatience. Cordialement, Le_Doc8

I recently encountered an issue accessing my Roblox account. The password that typically works suddenly stopped working, indicating someone may have changed it without authorization. After seeking verification from a friend, it was confirmed that the account was indeed compromised. Despite attempts to reset the password using Roblox codes, I did not receive any verification codes. This situation has caused frustration for me and concern for my father, who invested £50 in the account. My username is davdavdaboss1 with the display name Balhd and user id [redacted]. It seems the culprit may have enabled two-step verification. If this is the case, I kindly request Roblox to disable two-step verification and assist with resetting my password. Thank you for your attention to this matter.

At the end of February, I received a trade request from an individual whose username I can't recall, but I do remember their Discord handle as Laney#[redacted]. They asked me to prove the legitimacy of my items by entering codes on a website that can be found by searching "google trade docs." While attempting to validate my items, my account was compromised, and all my limited items were traded away by an unauthorized user who breached my two-step verification. Although I reached out to Roblox, they have not offered a solution to this distressing issue. I am eager to recover my items, collectively valued at more than [redacted],[redacted] Robux. The trading partner who initiated the exchange has blocked and unfriended me, so I am unable to trace them. Although the account that received my items has been banned, I suspect they transferred everything to another account as I monitor their inventory regularly. Could Roblox investigate the trading logs and reverse the transactions? It's frustrating that the platform seems unable to address this serious matter, leaving me disheartened.

I was signed out of my account on all devices and have been attempting to regain access. Unfortunately, there is no email or phone number linked to the account to initiate the recovery process. I've tried reaching out via email and phone without success. The account username is Iheartanyunicorns280 with the name Kait associated with it. The billing details include the account being under Kathleen Goltiao, purchases of $10 worth of Robux, and subsequent transactions. The billing address provided was Old Piedmont Rd [redacted] and payment was made using a Visa card. I kindly request assistance in resetting my password or receiving a new password via email. Please contact me at my email address or phone number: Phone: +1 [redacted] Email: [redacted]

I am having an issue with a Roblox game. They are selling an item that does not work despite the developers being aware of the glitch. When I questioned the availability of the faulty item for purchase, the moderators were unhelpful and dismissive. I have spent money on robux for this non-functioning item, and I feel frustrated as the issue is not being addressed. The item is still broken and continues to be sold at a high price without any warnings. I am seeking guidance on how to proceed in this situation as the game developers and moderators have not provided a satisfactory resolution.

My friend, XX_4J, asked his mom for permission to use her credit card to purchase Robux for me. Despite my initial reluctance, he insisted and transferred the Robux to me. Unfortunately, my account has been locked, and I was unable to address the issue before it happened. Roblox, you have been an essential part of my life, helping me communicate with my closest friends, play games, and escape from life's challenges. Please consider unbanning my account so I can cancel the Robux premium subscription. I cherish my account, username crazy23436, and password Pearroad402, as I have had it for a long time. Your platform has been a source of joy and connection for me, so I humbly ask for your assistance in resolving this situation. Thank you for all that you do in supporting users like me.