Ryanair Customer Service Issues

Subject: Urgent Complaint Follow-Up Regarding Booking #[redacted] Dear Customer Service Team, I am writing to express my extreme dissatisfaction with the service provided in response to my previous complaint. Despite the issue being marked as resolved, I have not received any communication since then. I am highly disappointed with the lack of correspondence and intend to escalate this matter to social media and potentially pursue it in a small claims court if necessary due to the poor customer service experience. I have attached a record of my initial complaint and subsequent communications over the past three months for your reference. In summary, after encountering travel restrictions for my London to Lisbon flight on 1st July [redacted], I attempted to reschedule the trip online. Despite receiving a confirmation that the transaction was successful, subsequent emails indicated that the change had not been processed. My attempts to resolve this issue with customer care over multiple calls resulted in long wait times, unfulfilled promises of callbacks, and ultimately, financial loss amounting to £[redacted].96. This lack of accountability and resolution from a company I have been a loyal customer of for years is extremely disheartening. I am formally requesting a full refund or a voucher equal to £[redacted].96 to rectify this situation. Additionally, I urge a review of the booking system to prevent similar incidents from occurring in the future. I anticipate a prompt and satisfactory resolution to this matter. Sincerely, D. Postlethwaite

On 23/01/[redacted], I made a reservation for a flight to Crete Chania on esky.com. Due to flight changes by Ryanair, I accepted a refund but have not received it. Ryanair claims they refunded it to the 'original payment method,' likely esky.com's card with the last 4 digits ending in [redacted]. Despite providing this information to esky.com, they now require a document in PDF confirming the refund. I am struggling to get a response from either Ryanair or esky.com regarding the refund of over £[redacted]. Any advice on how to proceed would be appreciated. Maggie

I made a reservation with esky.gr for a flight from Corfu to Bergamo for myself and my husband a week ago on Friday, April 1st. The reference number for my reservation is WBQHYM operated by Malta Air. The flight was canceled first due to weather conditions, and then the pilot refused to travel to Italy. I've tried to get a refund, but the system doesn't recognize the service code. I've called customer service numerous times without success. I emailed customer service with case ref. number [redacted]8 a few days ago and only received an automated reply. We were stranded at Corfu Airport for over 5 hours with little information and missed our check-in and hotel reservations in Italy. I demand a full refund and compensation for the inconvenience. I am willing to escalate this matter further if necessary. Waiting for your prompt response. Thank you, Maria Ourania K.

I made a reservation through Skyscanner for Ryanair flights from Gatwick to Dublin on May 4 returning on May 11 for my husband and me. However, only one person is showing on the itinerary for the return flight. I was unable to add the second passenger. The booking number is PH26JX. I am currently facing issues with Go To Gate as they do not recognize my booking, and Ryanair only shows the return flight in their app. I have been on hold with Go To Gate for an hour without any response.

Dear Customer Service, I hope this message finds you well. I wanted to bring to your attention an issue I have encountered regarding a refund for a voucher I was promised after my flights were canceled due to the pandemic. Initially, I was informed that the voucher would expire, and I would receive a refund instead. In February, I received an email confirming the refund had been processed and transferred to the payment method initially used for the reservation. However, I have not received the refund as of yet. When I attempted to follow up, the system indicated the reservations had been refunded, prompting me to contact my bank. Since the payment was made through Revolut, I am seeking clarification to confirm the refund was indeed processed correctly before taking further action with my bank. Thank you for your attention to this matter.

Hello, I encountered a significant issue at Fuerteventura Airport in Spain today. I had a flight to London Stansted, but the airline staff did not allow me to board because my bag did not meet their size requirements, despite fitting in the designated area as instructed. Following a dispute, they prohibited me from flying. I have video evidence of the three staff members involved, as well as a photo of my bag. This experience, which was my second time flying with Ryanair, has left me feeling unwilling to fly again. I am appalled by the behavior of the airport personnel and the unjust consequences I faced. I lost my job and belongings due to their mishandling of the situation. I am determined not to let this matter rest.

I accidentally selected the Priority baggage option with 2 hand pieces instead of 1 hand luggage and a 20-kilo suitcase. After realizing my mistake, I tried to change it but could only add the 20-kilo suitcase as an extra, resulting in paying for two baggage allowances. Additionally, I purchased a Fast track ticket but couldn't find the lane at London Stansted Airport. A staff member informed me it was located behind the toilets. I found this situation to be inconvenient for passengers. I am requesting a refund for the Fast track ticket (7 pounds sterling) and the Priority baggage with 2 pieces (around 23-26 pounds sterling). Thank you for your help. Josephine Lohmann (Booking no: E9JDSP)

After missing our flight from Amsterdam to Dublin, we reached out to Ryanair for assistance. Initially, a representative assured us that we could retrieve our luggage upon catching the next flight to Dublin. However, upon arrival at the airport, another representative informed us that our bags may still be in Amsterdam. We provided our ticket, contact, and luggage details for further assistance. We were assured someone would call back the same day to resolve the issue. Unfortunately, the provided contact number does not work, and we were not given a reference number to file a baggage claim. At present, we are without our luggage and are unable to reach anyone for support.

I encountered issues trying to book a flight for two days. After multiple attempts and payments through Paypal, I received a refund twice. Upon successfully booking the flight, I later realized that an earlier attempt had gone through as well, resulting in two tickets for the same day. I am looking to cancel and refund one of the tickets. The details are as follows: 1. Flight to be canceled: From Berlin (Brandenburg) to Rome (Fiumicino) on FR [redacted] Sunday, 17th of April [redacted] Departure time - 06:20 Arrival time - 08:20 2. Flight to keep: From Berlin (Brandenburg) to Rome (Fiumicino) on FR [redacted] Sunday, 17th of April [redacted] Departure time - 17:35 Arrival time - 19:35 Name: Rand Ibrahim

Dear Sirs, I was very disappointed to learn that my flight from Basel to Zagreb on May 2nd, [redacted], was canceled. The flight was meant to be my return journey after visiting my daughter in Switzerland. Now, I am unsure whether to make alternative travel arrangements, such as a flight from Zurich to Zagreb on May 2nd, [redacted], departing at 20:05 with Croatia Airlines at a cost of approximately [redacted] €. I have a few queries that I hope you can assist with: 1) Do you have an alternative return flight for me? 2) Would you consider reimbursing me for the ticket price of a direct Zurich-Zagreb flight (approximately [redacted] €)? 3) Are you willing to refund the total amount I paid for the round-trip Zurich-Basel-Zurich (approximately €[redacted])? Since my departure for Basel is scheduled for April 29th, I kindly request a prompt response to help me plan my trip accordingly. Thank you for your understanding. Best regards, Barbara Hubeny

On the 6th of April [redacted], I received an email stating that I would be receiving a refund for a duplicate reservation, which I believe was not accurate. Although I had booked two flights, each for a different passenger (my mother and brother), I noticed that one of the bookings (for my brother) was no longer available on the Ryanair website and app. The email mentioned that the refund had been processed but I have yet to see the funds reflected in my bank account. Unable to reach Ryanair customer service for assistance, in fear of rising prices, I purchased new tickets for my brother through a travel agent to ensure both passengers are on the same flights. Surprisingly, I recently discovered that the original booking (06SZ7S) is now visible in the "My trips" section of the app. If the refund is not received, I will have inadvertently double-booked the same flights for the same passenger (one directly with Ryanair and one via the travel agent) due to the misleading information provided in the email. I am requesting a prompt refund for booking 06SZ7S as initially promised.

Dear Ryanair team member, My travel companion and I have an unexpected, important, and private commitment. Due to this reason, we urgently need to return and have already booked a return flight from Agadir to Karlsruhe/Baden-Baden on 21.04.[redacted] with reservation number B4RC4L (unfortunately, using my companion's account, email: [redacted]). Therefore, we were wondering if we could receive a partial refund for the original return flight PCIP8T scheduled for 25.04.[redacted]. Thank you in advance for your time, and we hope you can provide us with a reasonable solution. Feel free to contact us if you require any additional information. Best regards, Yannik Krüger

Good morning, I have a booking through Opodo from Katowice to Dortmund on Friday, April 8, [redacted], for Mr. Fehmi Ademi and Mr. Menduh Veselaj on Ryanair Flight FR6915. I paid for two separate checked bags (total weight of 40 kg). The Opodo booking code is [redacted], and the Ryanair booking code is LD9P4D. At the airport, the guests had to pay [redacted],00 PLN separately and received a payment receipt under the name KCE4000, using a credit card. I need to know how to get a refund from Ryanair as the payment was already made and they were not supposed to pay for the luggage again. I am looking forward to getting the refund. Best regards.

Hello, I am Celeste Marchi, reaching out regarding an issue with my flight. My boyfriend, Riccardo Burato, and I were scheduled to board on April 18, [redacted], with flight number TBFRTM from BGY Milano Bergamo at 10:14 to MAH Menorca. Upon arrival at BGY airport, we were charged an additional fee for late check-in because we hadn't completed it online beforehand. We each paid 55 euros, thinking everything was fine. However, at the gate, I was denied boarding due to my ID card expiring on April 17, [redacted]. I am not seeking a flight refund but would like the [redacted] euros we paid for the late check-in fee to be refunded since my ID was not valid, yet we were made to pay regardless. Looking forward to your response. Best regards.

Hello, I canceled a flight booking through lastminute.de with you. Here are the details: Customer Number: CW[redacted]1 Flight: Ryanair FMM(DE) - PMI(ES) Departure 11/04/[redacted] Flight: Ryanair PMI(ES) - FMM(DE) Departure 19/04/[redacted] Booking Number: CH3Y2R Hotel: GRUPOTEL MOLINS, Cala de Sant Vicenc from 11/04/[redacted] to 19/04/[redacted] Transfer to/from the hotel Booking Number: AQQ9MV Passenger 1: Damaris Vahutinskij Passenger 2: Boris Vakhutinskiy Global Cancellation Administration fees and service fee The total cost of the trip was [redacted] Euros. According to lastminute.de, I should have only lost money for the flight (their reply follows): "We would like to inform you that please note that we act as an intermediary between you and the provider. We have no control over the refund. For further information, please contact the airline directly." Therefore, I should have lost [redacted] Euros and received [redacted] Euros back. In reality, I only received [redacted] Euros. Why?

Dear Sir/ Madam, I recently received an email from Ryanair concerning a duplicate reservation and the subsequent refund process. Despite the confirmation of the refund request being processed, I have yet to receive the refund in question. I am reaching out for guidance on the next steps to secure the refund promptly. Thank you for your assistance in advance. Best regards, Heli Joe

Hello, I would like to address an issue with our reservation, and we are hoping for a response before Thursday. I have recently sent an email to Ryanair regarding our flight matter. The reservation number is K7YE7F for the flight from Budapest to Paris Beauvais. The problem we encountered is that while trying to change a name on the list (Brigitta Csenge Korom), an "X" appeared after the first name (Zita Szelei). Despite our attempts to remove the letter, the system would not allow it. Could you kindly assist in removing the "X" from the name Zita Szelei on our booking? We believe that up to three characters can be modified free of charge. We appreciate your attention to this matter. Thank you, Best regards, Viktor Dudok from Budapest, Hungary

Hello, I'm Carla Marín Rivera. I've been trying to refund tickets purchased during the pandemic for months with no clear resolution. Initially, I received a voucher with an expiration date amidst the pandemic, and after requesting a refund, I haven't heard back. It's been 7 days since I emailed them, and I'm still awaiting a response regarding the refund for both flights made in the name of Sara Rivera Gallardo. The reservation codes are C6VHNW and N5TGHM for 3 passengers each. I would appreciate an update on the refund status. Thank you for your assistance. Best regards.

Please assist me with the fees for flight FR7542 from MAN to BCN on September 15th. I am interested in the Ryanair Plus fare to include a checked bag. I'd like to know the total cost. When booking, can I select my seat or must I do that at MAN airport? Being 79 years old and retired from Delta Air Lines Marketing Dept. in Dallas, TX, I won't have a computer with me. I understand I need to check in 12 hours in advance. The flight leaves at 6:30 AM, so I assume I must check in by 6:00 PM on September 14th, is that right? Please advise if an earlier check-in time is required. Since I won't have a phone, do I need to check in at MAN airport 12 hours before departure? Could you kindly provide the one-way fare for MAN-BCN on the Ryanair Plus fare? Thank you very much for your assistance. - S.P., Dallas, TX

Dear Sir/Madam, I am writing to address an issue we encountered during our recent trip to Italy with Ryanair on Wednesday, 20th April [redacted]. It was our first time using your services, and we were surprised to be charged an extra [redacted]€ at the airport on top of our initial payment of [redacted]€. This additional charge was due to our failure to check in beforehand, a step we were unfamiliar with. We chose Ryanair for its competitive pricing, as it is the only way for us to afford travel at all. While we acknowledge our mistake, we kindly request a reimbursement of the [redacted]€ fee. We are committed to being more vigilant with our emails and familiarizing ourselves with the booking and check-in process for future travel. Thank you for your consideration. Best regards, V.K. and family