Snapchat Customer Service Issues

Archive 110

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #110. It includes a selection of 20 issue(s) reported December 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Snapchat username is anisa56532. Hello, I've been using my anisa56532 account since [redacted], and it contains precious memories from my family and teenage years. It would mean a lot to me to have this account reactivated. I am even willing to pay to recover access to it. Despite my efforts, I have been unable to log back in since deactivating it. I attempted to sign in 10 days after deactivation with no success. Please, kindly assist me in regaining access to this account as it holds great significance to me. Thank you for addressing this matter.
Reported by GetHuman-anisaisl on गुरूवार, ९ दिसम्बर २०२१, रात ९:५५ बजे
My account was unexpectedly deleted, and I am unsure why. I have been using Snapchat for years, and all my memories are stored there. Being suspended without any prior warning is unjust. I would appreciate it if my account could be reactivated, or if I could at least retrieve a copy of my data, which includes pictures, memories, and connections with friends. Thank you.
Reported by GetHuman6895611 on गुरूवार, ९ दिसम्बर २०२१, रात ११:२१ बजे
My Snapchat account has been hacked. The password, username, and my "Eyes Only" code have been reset. I am unable to access the support email because the hacker compromised my email account as well. I'm in the process of recovering my email with Microsoft. The verification code sent to my phone is accessible but shows as invalid, and the "call me" option is not working. I have not been able to find a contact number or person to assist me with this issue. How can I regain access to my account?
Reported by GetHuman-romiaso on शुक्रवार, १० दिसम्बर २०२१, दोपहर १०:४१ बजे
After creating my account with my email address and password, upon adding friends, I was unexpectedly directed back to the login screen. Since then, I've been unable to log in as it keeps stating my credentials are invalid or can't find my username. I am certain the details are correct because I saved them on my phone to prevent forgetting them. I am eager to regain access to my account.
Reported by GetHuman-breeguil on शुक्रवार, १० दिसम्बर २०२१, रात १०:३६ बजे
I was unexpectedly logged out of my account and encountered issues when trying to log back in across multiple devices. Despite attempting to create a new account, the problem persisted, stating that my username was not found. Although successful in making a new account on a different device, I faced immediate and permanent bans upon logging in on my current phone. I am seeking assistance to resolve this matter.
Reported by GetHuman-tomoswal on शुक्रवार, १० दिसम्बर २०२१, रात १०:५५ बजे
I need help with a situation where someone has hacked my phone to use my number to create a fraudulent Snapchat account. The scammer is pretending to be me, asking people to send money in exchange for a larger sum, typically $[redacted]. Each time they are about to send the money, they claim there is an issue and ask for more. I am unable to contact Snapchat to remove my number from the account. This is causing a lot of distress, as my friends are receiving these messages and believing they are from me. It is a difficult situation to deal with.
Reported by GetHuman-rsstnl on शनिवार, ११ दिसम्बर २०२१, रात १:२८ बजे
Earlier today, when logging into Snapchat, I discovered that not only was my account locked, but it was also deleted. When attempting to log into my other account, I was unexpectedly logged out. I am unsure of what is happening and feeling concerned. I regularly use the app and have not violated any terms or conditions. I heavily rely on this app to communicate with my friends, some of whom I can only contact through Snapchat. It would be greatly appreciated if any assistance could be provided to resolve this issue. My account names were sleepy.tobi and xxx_tobiasxxx. Thank you for your help.
Reported by GetHuman6900413 on शनिवार, ११ दिसम्बर २०२१, सुबह ९:३३ बजे
Two days ago, I tried to log in to my account and was surprised to find out it had been deleted. I attempted to log into another account only to discover it had also been permanently deleted. I've had that account for years and have many cherished memories associated with it. Unfortunately, every account I try to access on my phone gets either permanently deleted or locked. If there is a way to resolve this issue, kindly reach out to me via text at [redacted] or email me at [redacted]
Reported by GetHuman-cheyyyba on शनिवार, ११ दिसम्बर २०२१, रात १०:४५ बजे
I recently tried to access my account and was surprised to find it locked. Unfortunately, it seems that it has been permanently locked. I have been using this account since [redacted] and have accumulated around [redacted] memories. I have never engaged with any third-party apps, so I am unsure if my account was compromised. I am quite upset as I fear I may have lost all my cherished memories for no apparent reason. I have not received any warnings prior to this lockout, and the sudden action has left me distraught. I have reached out to Snapchat, but their response seems automated and not attentive to my specific issue. I urge you to investigate the activity on my account as I believe there has been a misunderstanding.
Reported by GetHuman-mikistar on रविवार, १२ दिसम्बर २०२१, रात १:३४ बजे
I recently updated my phone number and email without changing the information on my Snapchat account. Unfortunately, after washing my phone and losing everything, I'm unable to access my account. I appreciate the security measures in place but urgently need access to retrieve precious photos of my late dog. Could someone assist me in resetting my password? I can provide any necessary verification linked to my account.
Reported by GetHuman-jbabbott on रविवार, १२ दिसम्बर २०२१, सुबह ६:५६ बजे
I am deeply upset by the sudden removal of my Snapchat account. A few days ago, I was logged out and now I can't access it, receiving a message saying “Credentials not found”. Friends mentioned unauthorized images on my account, which may have triggered the removal. Losing my account means losing precious memories, and the thought of someone having my details worries me. My account @original.tammy is vital to me, but if compromised, contact me at [redacted] I've had this account for 6 years without any problems, and losing it has been devastating. It holds irreplaceable photos of loved ones and memories of my child's early days. The loss has greatly affected my mental well-being, leading to tears and setback in therapy progress. I seek assistance from Snapchat's customer service but only receive automated responses. I appeal for the restoration of my account as it was taken without warning. Kindly help me recover my account.
Reported by GetHuman6903124 on रविवार, १२ दिसम्बर २०२१, सुबह ७:५५ बजे
Yesterday morning, I was on Snapchat and posted some videos of my nephew. A few hours later, I was logged out of Snapchat, and now I can't create a new account. Every account I make on another phone and try to log into on my phone gets permanently locked. I just lost the last photos and videos I had of my grandmother and my dog, and now I can't use Snapchat at all. I am wondering what happened and how it can be fixed. I am pretty upset about losing my photos and videos but would at least like to have Snapchat on my phone again.
Reported by GetHuman-katfreye on रविवार, १२ दिसम्बर २०२१, रात ९:१० बजे
I am looking to retrieve some messages that were previously saved on the blue chat, but now I am unable to access them as we have removed each other. I would like to present these messages to the police for a sexual assault investigation. I am wondering if there is a way for me to provide both my account username and his so you can recover them, as the only way to retrieve them is by readding him, which the police have advised me against. They are interested in reviewing the messages related to this matter. Kindly inform me if there is any assistance you can provide. Thank you.
Reported by GetHuman-jlwrh on रविवार, १२ दिसम्बर २०२१, रात ११:५८ बजे
I lost my phone at the ice skating rink, and unfortunately, I'm unable to log into my Snapchat account on my new phone. The verification code is being sent to my old number, which I no longer have access to. I am frustrated with this situation and I believe the app should have a better system in place for situations like mine.
Reported by GetHuman6905163 on सोमवार, १३ दिसम्बर २०२१, रात ३:४९ बजे
Hello, I have been trying to access my account yess_kayy for almost a year now, but it seems to be locked due to too many incorrect password attempts. I urgently need access to my old pictures and other security information that may be necessary for legal purposes in the future. I suspect my ex changed my password, and I used to have a phone number ending in "[redacted]" associated with the account. Despite verifying and deleting it multiple times due to issues in my abusive relationship, it seems to be causing problems now. The email linked to the account is either [redacted], and I am willing to provide any additional security questions for verification. I also have a mutual friend on the account who can vouch for my identity, as our chat history and photos are still accessible. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-kauserso on सोमवार, १३ दिसम्बर २०२१, सुबह ५:४२ बजे
I encountered an issue when my account was locked some time ago. I believe it may have been due to my negligence as I left my phone at a friend's house, giving them access to my Snapchat account. Upon recovering my phone, I discovered my account had been locked. Subsequently, my phone has also been banned, making it impossible for me to create a new Snapchat account without it being automatically banned. I genuinely miss using Snapchat and want to assure you that I did not use any unauthorized third-party applications. I take full responsibility for my oversight and sincerely apologize. I am hopeful that you can assist me in unlocking my account, and I assure you that this situation will not occur again.
Reported by GetHuman-takbrend on सोमवार, १३ दिसम्बर २०२१, दोपहर ३:२४ बजे
Yesterday, a friend posted illegal drugs on my Snapchat story despite me warning them not to. Unfortunately, my account got reported and deleted. I've had this account since [redacted] without any previous issues. I have many important pictures on there, including memories of my late dad and cousin. I'm hoping to recover my account. My Snapchat username is Angie.isbae354, and my phone number is [redacted].
Reported by GetHuman6907083 on सोमवार, १३ दिसम्बर २०२१, दोपहर ४:५९ बजे
I recently got a new phone and attempted to log into my Snapchat account on it. Unfortunately, after logging in, I was promptly logged out and received a message stating that my account had been permanently locked. I created a new account, but the same issue occurred. Shortly after setting up the new account, I was again kicked out and informed that it had been permanently locked without a clear explanation.
Reported by GetHuman-lorentm on सोमवार, १३ दिसम्बर २०२१, रात ८:४७ बजे
I encountered an issue while using Snapchat with a friend. The snap suddenly failed to send, and I thought my friend might have blocked or removed me, but they hadn't. Surprisingly, my friend also couldn't send me messages or snaps, though calling and FaceTime still worked. We both attempted various solutions to resolve the problem since 12/11/21, but it persists. To troubleshoot, I created a new account and added my friend, and this new account allowed us to communicate. However, I prefer to use my original account rather than two separate ones. It's frustrating that the original account is causing communication problems. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman6912591 on मंगलवार, १४ दिसम्बर २०२१, रात ९:२८ बजे
Hello, I am reaching out because I have forgotten my Snapchat password. This is my third attempt to get help, but so far, there has been no resolution. Unfortunately, I did not verify my email and my phone number is no longer active as I have relocated to another country. I would appreciate assistance in recovering my account. To confirm my identity, I can provide a government document with the name Nikitta Anand if needed. Thank you for your help.
Reported by GetHuman-nikittaa on बुधवार, १५ दिसम्बर २०२१, दोपहर १२:०३ बजे

Help me with my Snapchat issue

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