TransferWise Customer Service Issues

I need assistance in reactivating my account, [redacted], which was mistakenly deactivated. This account is crucial to receive my salary since I reside in the Philippines and my employers are based in the US. Due to the deactivation, my first transaction on Dec.10, [redacted], remains pending for 5 days. The sudden deactivation has caused inconvenience to me as a loyal customer. I have created a new account, [redacted], and request the restoration of my funds. Thank you.

Hello Wise Support Team, I am Umar Farooq, the director of MAGNIFICANT007 LTD. I have been using my Wise bank account regularly for receiving payments from our customers and sending payments to our suppliers. However, I was shocked to discover that my account has been deactivated without any prior notice. There is still money in my account, but I am unable to sign in. I urge you to rectify this issue promptly so that I can resume using my Wise account without further interruption. Thank you for your attention to this matter. Best regards, Umar Farooq

Hello, I've been facing a difficult situation as my business account has been deactivated for two weeks. This has caused damage to my company's reputation, and my employees are waiting for their payment. I urgently need the funds in the account to reimburse my workers and handle expenses. It's been over a week since I submitted an appeal and I still haven't received a response or a reactivation date. I am under pressure to pay salaries before the holidays and have decided to switch to another bank in January. Your prompt attention to this matter is greatly appreciated. Thank you, Dejana S. GregorianaH d.o.o.

Hello Wise team, I am interested in upgrading my individual account to a business account. The services provided by Wise have been excellent, but the limitations of my current account do not align with the needs of my business. Operating from Lagos, Nigeria, my business primarily involves funds remittance to three key countries: China, India, and Dubai. I am eager to know if having a business account with Wise would enable me to transfer funds from Nigeria to the specified countries. I look forward to your response. Thank you. Contact Bedrock solutions at +[redacted][redacted] or via email at [redacted]

I'm currently facing an issue while trying to send payment to my employee in the Philippines through Wise every two weeks. An error message appears on the review page stating, "Selected recipient type PHILIPPINESMOBILE is not supported for this payment." This problem is new to me, so I'm unsure why it's happening. I'm concerned about whether my employee will receive the payment if I proceed by hitting continue. I can provide a screenshot if necessary.

I am Edward John Hudson, and I have a Wise/Transfer Wise account. Unfortunately, I am unable to access my account as the website does not recognize my email [redacted] and refuses to accept my password. Oddly, I am unable to reset my password without providing my old password, making it impossible for me to log in. I would appreciate it if someone could reach out to me. My Australian phone number is [redacted]. Thank you, E.J.Hudson.

I received an email regarding an unidentified account. I'm uncertain if this email is legitimate or a phishing attempt. I am hesitant to click any links until I can verify its authenticity from your company. We have received money for your transfer amounting to EUR 1,[redacted].38 USD. However, we couldn't confirm if the funds are from your bank account. Hello Claudia Katrin, We have received money for your transfer amounting to EUR 1,[redacted].38 USD. However, we couldn't confirm if the funds are from your bank account. Before we can proceed with your transfer, we need to verify that the money is from your bank account. To resolve this issue, kindly click the button below.

I am having issues ordering a Wise card. I previously ordered one but did not receive it. I filled out the form, paid for the card, but I keep being prompted for address ID. I uploaded a copy of my bank statement, but the request persists. Can you verify if my application was successful? I am a long-time Wise user, have completed numerous transfers, and have verified my address in the past. Thank you, M.P. Burke.

I have a Wise account and need to update my phone number. Unfortunately, I created a new account with the desired phone number by mistake. Now, I cannot proceed with the new account because it indicates I already have one. I need to delete the new account linked to [redacted] to restore my old account. I am uncertain if my old account was registered with [redacted] or [redacted] Any assistance would be appreciated. Thank you. Regards, Carla.

Today, I noticed a £15 transaction in my account that I didn't authorize. When I clicked on the fraud link in the app, it required me to confirm through an email. Unfortunately, I had deleted that email account a while back without verifying it. Since I didn't verify the email, I couldn't change it. I attempted to create a new account, but to do so, I needed to verify my phone number, which was already linked to my original account.

I have been charged 23.09 euros on my card ending in [redacted]. I believe this is unauthorized as I have not approved any transactions with your company or any other. I urgently request the refund of my money today. Otherwise, I will report this incident as a scam to the authorities. The deduction is visible in my bank account, and I insist on the immediate return of my funds. My name is Jairo Andrés Cuervo, and I require the 23.09 euros deducted to be refunded promptly.

Hello! I have some inquiries regarding the Swift network, but first, let me provide some context: I am employed by a US company and need to transfer funds to my Namibian account. I am aware that this can be done through the Swift Network. I have linked my account with Wise and established a US balance (considering switching to Pounds later, but that is not the main focus). If I am understanding correctly, the process for receiving the funds is as follows: My employer joins Wise and sends me a specific amount either by searching for my email address or inputting my bank account information. My question is: Do I need to receive the funds into the available balance on Wise (USD, EUR, etc) and then conduct a Swift transfer to my account, or can my employer send the funds directly? Thank you! J.

Thursday at 9:59 PM My transfer from ｲ・ｲ・ｼﾞｬﾊﾟﾝ is set up for 52,[redacted].51 PHP. I am still waiting for the transfer from ｲ・ｲ・ｼﾞｬﾊﾟﾝ. The money seems to be delayed for possible reasons such as ｲ・ｲ・ｼﾞｬﾊﾟﾝ not having sent the money, delays from ｲ・ｲ・ｼﾞｬﾊﾟﾝ's bank, or slower processing times. The funds are crucial for urgent needs here in the Philippines, but unfortunately, I have not received them yet.

Hello, I am a freelancer from Pakistan, Hira Azam Khan. On Saturday, December 11, [redacted], a client from the UK sent me 65 GBP. However, the amount has not reached my local bank account yet. Although the transfer tracking indicates reception, it is not showing in my account. I have spoken to my local bank, but they are unable to trace the payment. I have also reached out to your support center via email, but have not received any responses. I attempted to contact your UK and USA help centers, but unfortunately, I have not been able to reach anyone for assistance. Reference Number: [redacted]56

I sent money to a Ugandan USD account but mistakenly entered the wrong bank account details. Consequently, the funds are now stuck. Despite reaching out to Wise multiple times via email and phone, I have faced delays in resolving the issue. Initially, I was told through a message at the end of November that the money would arrive by 13/12/[redacted]. However, after several unsuccessful attempts to get updates, Wise eventually responded saying they could not retrieve the funds and had no plans to further assist, which I find unacceptable. It is concerning that they previously set a deadline of 13/12/[redacted] only to now refuse to take any action.

I transferred 9,[redacted],[redacted] rupiah to Transferwise yesterday to send to my family in the Philippines. However, Transferwise has not yet received it, which is unusual as they usually receive it instantly. Today, I mistakenly sent the same amount again, totaling 18,[redacted],[redacted] rupiah that has not reached my family yet. I need help resolving this issue. I would like the initial 9,[redacted],[redacted] rupiah to be sent to my family and the extra 9,[redacted],[redacted] rupiah to be refunded to my bank account. Thank you.

Dear Sir, I attempted to purchase a Ted Baker Shimmer body wash for £11.95 on eBay using my account at 12:48 am on 23/12/[redacted]. The payment went through, but my account number [redacted]2 was not debited. After trying to log out and log back in to refresh, I encountered a login issue and was informed that something went wrong. When I tried again, I received a message stating that my IP address has been barred. I kindly request assistance in rectifying this issue so I can resume using my account. Thank you, Mary Okpara

Hi lina sauvage, I have been waiting since December 20th for the bank's message regarding the 6-digit code [redacted] [redacted] you sent me in order to receive the funds. The bank has not received anything. I have spent time on the phone with the bank, etc. Following your message, please inform me of what you plan to do next. Will you return the funds or choose another method to send them to me? Looking forward to your response.

I am a Wise customer who sends money to the Philippines monthly. With the recent devastating typhoon on December 16, I am concerned about how it might affect the money transfer transactions from US banks to Philippines banks. I want to send money to my family in the Philippines swiftly, given the challenging situation they are facing. Any information on how this natural disaster might impact the transfer process would be greatly appreciated. Thank you.

Hello, I received a phone call on 26.12.[redacted] at 13:03 from [redacted]9 claiming to be from WISE. The caller requested verification of transactions, but I believe this was a scam for several reasons. - The call did not follow standard PCI DSS compliant verification methods. - The call quality was poor. - I have not carried out any WISE transactions in the past week. - My phone number is not associated with a WISE account. I kindly request an investigation into this matter.