X Customer Service Issues

Archive 115

The following are issues that customers reported to GetHuman about X customer service, archive #115. It includes a selection of 20 issue(s) reported December 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently logged out from all devices to reset my password. Unfortunately, I am now unable to log back in as it requires a code sent to my phone, which I am not receiving. Despite trying various solutions found online, I remain locked out. I do not have access to any backup codes currently. I kindly request a backup code to be sent to my email so I can regain access to my Twitter account. I have already sent numerous emails but have not received any responses, and it has been over a month now. Your assistance with this matter would be greatly appreciated. Thank you.
Reported by GetHuman4058083 on суббота, 7 декабря 2019 г., 18:03
I have been IP banned from Twitter for "avoiding permanent suspension." I appealed and was then accused of "using multiple accounts for abusive behavior," which is not the case as my three accounts serve different purposes: one for hobbies and gaming, one for personal issues, and one for adult content. I am willing to combine them into one account to comply. It's frustrating that my IP is banned while a user who insulted and harassed me was able to create a new account without consequence. Many of my friends have multiple accounts for various reasons as well. I feel the support is unfair and would like to speak with a real person instead of waiting days for automated email responses that don't address the problem. Thank you.
Reported by GetHuman4058134 on суббота, 7 декабря 2019 г., 18:12
I unfortunately fell victim to a scam by the account @_Queenliaah, losing $[redacted] in the process. I am deeply concerned about others falling into the same trap. I kindly request that Twitter take action and delete her account due to violations of their guidelines. This user, with 15,[redacted] followers since [redacted], is falsely obtaining money from people, and it's imperative to prevent further deceitful actions.
Reported by GetHuman-ryleybye on суббота, 7 декабря 2019 г., 18:43
My account was suspended by your team for allegedly violating your policies. I find it contradictory because my tweet was not as offensive as many others I see, particularly those directed towards Trump, where Republicans are called derogatory names. The perceived bias against Republicans on Twitter is concerning. Please review your practices before taking action like this again. The evident partiality is unsettling, and the public is starting to notice patterns like the cancellation of Republican accounts.
Reported by GetHuman-dmzzono on суббота, 7 декабря 2019 г., 19:49
I encountered an issue with my account when I entered my company's opening date, which led to me getting locked out. Despite my attempts to verify by sending my ID, the process has been unsuccessful. I urgently need to resolve this situation to set up the account for our business without revealing personal details on our page. I initially intended to showcase our music group's longevity by using our start date, but now I am unable to modify the birthday information. Your prompt assistance in addressing this matter is greatly appreciated.
Reported by GetHuman-culminat on суббота, 7 декабря 2019 г., 20:05
My previous account received an unjust suspension due to posting a meme featuring an anime girl holding a gun with the caption "delete this." Despite explaining it was meant as a harmless joke, Twitter suspended my account for alleged threats and harassment. After appealing, my account remained locked. I decided to create a new account, using a fresh email. When I created the new account @nickatnite02, followed 12 users, and briefly browsed, my account was suspended within an hour without any wrongdoing on my part. It's frustrating to experience Twitter's inadequate support system.
Reported by GetHuman4059689 on воскресенье, 8 декабря 2019 г., 0:48
I have a main account and a sports account on Twitter. I can access my sports account but unable to log into my main account using the email associated with it. Despite trying to reset the password, I have not received any reset links via email or text. I have been using the same email and password for both accounts for five years. Despite following the steps provided by Twitter support, I am still unable to access my main account.
Reported by GetHuman-jjscobbi on воскресенье, 8 декабря 2019 г., 2:34
My account was suspended for 12 hours due to rule violations, and I was informed that I could manage it with restrictions during this time. I provided the associated email address as requested, but I have yet to receive the verification link despite checking my spam folder. Clicking on "I didn't receive the email" and re-submitting my email address hasn't resolved the issue. I've attempted this multiple times without success. It has been several hours, and I am still unable to access my account. I've experienced email problems with Twitter in the past with my old account, which remain unresolved, so I am concerned about losing access to another account. Your assistance is greatly appreciated.
Reported by GetHuman-luizkura on воскресенье, 8 декабря 2019 г., 3:45
My account got suspended without any clear explanation. To unlock it, I was instructed to request a verification code via SMS, but for the past two days, all my attempts have failed with a "request failed" message prompting to retry. Despite raising this concern immediately, no response has been received so far. Given that my phone number is international, it seems like an SMS problem. Would it be possible to resolve this matter through email instead of relying on the phone?
Reported by GetHuman-makhlooq on воскресенье, 8 декабря 2019 г., 6:41
I am struggling to unsuspend my account. I accidentally sent a tweet from my phone and received a notification that my account was temporarily limited before I could delete the tweet. Despite verifying my email, changing my password, and attempting to appeal, I am still unable to access my account. I have tried clicking the 'resend email' option multiple times with no success. I initially used the form to appeal but was only offered the choice to delete the tweet, which did not resolve my account access issue. I then submitted another appeal explaining the accidental tweet. I value Twitter and its rules and would never intentionally violate them. This situation is distressing, especially as Twitter is my primary social connection due to having few friends in real life.
Reported by GetHuman4060575 on воскресенье, 8 декабря 2019 г., 7:23
My account is currently temporarily locked, and I am unable to receive the SMS verification code. Whenever I attempt to send an SMS, I keep receiving the message: "Verify your phone number. Receive a text message with a confirmation code on your mobile phone number +********[redacted]. You'll use the code to verify this is really your number. Sorry, the request failed. Please try again later." It has been 4 days, and I still have not received any SMS for this verification. Strangely, when I reset my password, I was able to receive the SMS without any issues.
Reported by GetHuman4060825 on воскресенье, 8 декабря 2019 г., 9:58
On December 4th, I was watching an award show related to K-pop, and I got really excited, so I ended up posting a lot of tweets about it. Suddenly, my account stopped working, and it asked me to confirm if I'm a robot, which I'm not. I tried the verification test, but I still can't log in. I have personal pictures on that account, so I really want to get it back. I don't want to create a new account and lose all my data. Unfortunately, the phone number linked to my account is no longer in use. ://
Reported by GetHuman-kinzaakr on воскресенье, 8 декабря 2019 г., 13:47
I recently received a notification that my account was locked because of my profile header, despite it being fully clothed, and I don't understand why. I have been trying to log in using my phone number to change it, as per Twitter's rules, but it has been two days and I have not received a verification code via call or text. I am feeling extremely frustrated and would appreciate assistance in regaining access to my account.
Reported by GetHuman-wahabbu on воскресенье, 8 декабря 2019 г., 13:48
I am a comedian and recently created a parody about comedians who insult the LGBT community. Unfortunately, someone misinterpreted it and encouraged others to report my post. I prefer not to delete it as it has spread the intended message and received significant support, especially from the LGBT community members. Many are defending my satire to those who misunderstood my intentions. Should I consider verifying my account as a comedian?
Reported by GetHuman4061412 on воскресенье, 8 декабря 2019 г., 14:42
I need urgent help! Someone posted pictures of me and my child, along with false allegations, on Twitter. This situation has escalated, and even law enforcement is now involved. Despite reporting it multiple times, Twitter has not responded. I am really worried about our safety. What else can I do to resolve this?
Reported by GetHuman-iheartli on воскресенье, 8 декабря 2019 г., 15:21
I believe it's unfair that my account was locked for a day. As a platform, Twitter should allow freedom of speech. I did not make threats or engage in any inappropriate behavior that violates the policies. There is a lot of inappropriate content on Twitter that goes unnoticed. I only expressed my opinion about the president's health condition, which I believe to be true. Please reconsider and reactivate my account.
Reported by GetHuman-leahday on воскресенье, 8 декабря 2019 г., 16:46
Hello, I am Abdulaziz, with the username @Aziz_alguraishi. I recently logged out of my account, but now I am unable to log back in because of the authentication process that requires confirmation from my locked Hotmail email account, which I haven't used in seven years and cannot unlock. I know my password, email address, and username. Can you please assist me in unlocking my account? Thank you.
Reported by GetHuman-algurais on воскресенье, 8 декабря 2019 г., 17:02
For the last four days, I've been attempting to set up a Twitter account, but I can't seem to move past the log-in page as they keep asking for phone confirmation. Unfortunately, as an unemployed PC user without a mobile phone, my ISP doesn't support SMS to landlines. Following Twitter's FAQs, I've asked for a voice call to verify my landline number for validation, but unfortunately, all the help forms I've submitted generate autoclosed tickets.
Reported by GetHuman-gjvggre on воскресенье, 8 декабря 2019 г., 18:03
I discovered an account pretending to be my fiancé, attempting to profit off his name. The account @31fergiejenkins was shut down unintentionally. Unfortunately, our foundation page @fergiejenkins31 was mistakenly affected, causing financial losses. I kindly request the reactivation of @fergiejenkins and the removal of @31fergiejenkins for unauthorized use. Additionally, I need his new verified athlete Twitter account @fergieajenkins set up promptly. Your urgent attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-fergieje on воскресенье, 8 декабря 2019 г., 18:24
My account got suspended without any explanation. I'm a diligent author who sticks to the terms of service, so I suspect either my account was hacked or I was mass reported by bots. I've followed the steps for account un-suspension, but it's been almost a week without any progress.
Reported by GetHuman4062293 on воскресенье, 8 декабря 2019 г., 18:41

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