X Customer Service Issues

Archive 72

The following are issues that customers reported to GetHuman about X customer service, archive #72. It includes a selection of 20 issue(s) reported April 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created my Twitter account when I was 12, but I completely forgot about it. I initially made it to unlock additional content for a mobile game that required a linked Twitter account. Fast forward a few years, at 15, I tried to log back in to actually use Twitter. Now, at almost 18, I decided to clean up my account and added my birthdate, only to find myself locked out. I've exhausted all options to regain access, and it's frustrating. Twitter used to be like my digital diary shared with friends and interesting people I met on the app. Being locked out because I created the account years ago and only started using it recently is really frustrating. Twitter, please show some understanding and assist me in recovering my account.
Reported by GetHuman2733886 on Saturday, April 13, 2019 2:04 AM
My Twitter account got suspended for allegedly impersonating someone, which is untrue. I manage a fan page for Maisie Williams, who even follows me. My display name is my real name, and I have personal photos on my profile. Despite two appeals, I keep receiving automated replies denying to reinstate my account. Losing it affects my social connections and interactions with friends and favorite celebrities. Everyone knows I'm genuine, especially Maisie Williams. Kindly reconsider restoring my account, as it means a lot to me.
Reported by GetHuman-msassate on Saturday, April 13, 2019 7:32 PM
I recently changed my birth year on Twitter, which resulted in my account being locked. I accidentally chose the wrong option when explaining my situation, and now I cannot make any changes. Although I originally created the account when I was under 13 for a school project, I only started using it personally later on. I attempted to provide proof of identity by attaching a photo with a note, but the picture wouldn't upload. I have been working on developing my account for some time and was looking forward to using it to build a platform for myself as I begin college. I acknowledge that I violated Twitter's age policy, and I am eager to regain access to my account. Please assist me in resolving this issue.
Reported by GetHuman-rosecook on Sunday, April 14, 2019 4:01 AM
I have been using my account, @lazysnowdark, for five years and I am confident that I have not violated any account rules. I have heard about random suspensions, but I am surprised because my account is verified with both email and phone number. I am eager to have my account reinstated and prevent this from occurring again. If I unknowingly broke a rule, please inform me so I can avoid doing so in the future. This account holds significant information and is linked to various applications, given my extended use. I apologize for repeatedly addressing this matter, although some messages may have sounded impolite. I hope for your understanding as this matter is crucial to me. It has been three days, and I am genuinely concerned. I believe I have not breached any Twitter regulations, but if I inadvertently did, I sincerely apologize and assure you it will not recur.
Reported by GetHuman-lazysnow on Sunday, April 14, 2019 4:29 AM
I recently got locked out of my Twitter account after changing my handle. Unfortunately, since I don't have a phone number that meets their "supported" criteria, I can't regain access. I'm hesitant to share more personal information for security reasons. Surprisingly, I couldn't even send my first tweet before being locked out. Twitter doesn't offer phone support, so the only way to contact them is via email. However, the automated responses I received were not at all helpful.
Reported by GetHuman-ourinner on Sunday, April 14, 2019 8:14 AM
I have been in contact with Twitter through official customer support channels multiple times, but I have only received automated responses. Around six weeks ago, I posted content from an English football match that was copyrighted by someone else, resulting in my account being suspended. Twitter informed me that I could have my account unsuspended if the copyright complainant retracts their complaint; however, they did not provide me with any contact information for the complainant. I am unable to reach out to the complainant without this information, making it impossible for me to seek a retraction. I am requesting Twitter to share the contact details of the complainant with me. Despite sending emails to Twitter multiple times, I have only received automated chain responses. Having the complainant's contact information is crucial for me to proceed with a retraction request. My Twitter handle is @brownkemosabe. The latest reference number provided by Twitter for my case was: ref:_00DA0K0A8._5004A1d7OPe:ref.
Reported by GetHuman-karanger on Sunday, April 14, 2019 12:16 PM
Recently, my account was suspended due to an incident involving abusive behavior. I do acknowledge my mistake in reacting angrily to a racist comment telling me to speak English. Surprisingly, I wasn't aware that my account was permanently banned, as I didn't receive any notification about it. Therefore, I created a new account discreetly, only to discover that it was also restricted. I feel the consequences are unfair, especially since I lost [redacted] followers on the original account. Despite this, I believe in the importance of second chances. While I accept my error and the loss of followers, I appeal for the opportunity to begin anew. Throughout my time on Twitter, I actively reported and helped remove numerous hateful and racist profiles. It would be appreciated if I could be granted a fresh start with a new account. Thank you for considering my request.
Reported by GetHuman-primojd on Sunday, April 14, 2019 12:20 PM
Eight years ago, at the age of twelve, I inadvertently set the wrong birthdate on my Twitter account. Just recently, now at twenty, I corrected the information only to find my account locked due to being underage when I initially created it. Despite filling out the form to unlock my account and receiving an email from Twitter assuring me it would be resolved, it has been over two months with no update. I attempted to follow the steps on the "help" section for locked accounts, but encountered an issue as the page lacks the necessary "start" button instructed. I am eager to regain access to my Twitter account (@megandoyle10) and seek either its unlocking or at least communication from Twitter regarding this prolonged wait for resolution.
Reported by GetHuman2740687 on Sunday, April 14, 2019 12:50 PM
I am frustrated because my Twitter account has been suspended again after trying to create a new one. Despite that, I am still unable to access the platform, as I remain suspended. I came across an article highlighting the bias towards regular users while allowing the President to post videos that are considered violent. It is disheartening to see this double standard.
Reported by GetHuman910395 on Sunday, April 14, 2019 8:15 PM
Hello, I have attempted to delete my Twitter account in the past without success. I kindly request that you permanently delete my account and remove my profile. Failure to do so will result in necessary legal action due to privacy concerns. My name is Andrew Breen, and my Twitter handle is @iluvviks. For correspondence, please use the email address below. Thank you for your prompt attention to this matter.
Reported by GetHuman2743147 on Sunday, April 14, 2019 9:45 PM
I tweeted something towards a celebrity that was categorized as "hateful content." It was meant as a joke. When I tried to delete the tweet, I got locked out. I attempted to reset my password through the help section but faced an issue with my email being associated with another account. This email is the only one I have access to, and I would like my original account back. I hope Twitter can unlock my account quickly so that I can delete the tweet and continue using the platform without any suspensions. Your prompt response would be greatly appreciated.
Reported by GetHuman2746074 on Monday, April 15, 2019 12:33 PM
I encountered a problem when my account was locked. In the "help" section, I chose to "update or create new password." Although I didn't change my email or phone number, I entered the usual ones. I provided my phone number and verified the code sent to me. Subsequently, I changed my password since I couldn't recall the original one from account creation. Upon updating, the final step requested my email. I consistently used the same email and had never altered it. Unfortunately, upon entering my email, I received a message stating that the email was already associated with another account (the one that was locked/suspended). As I only modified the password to regain access, the system now prompts me to wait before attempting to log in or update the password again due to excessive tries. Are there any other options available to resolve this issue?
Reported by GetHuman2746074 on Monday, April 15, 2019 12:45 PM
My account was suspended because I mistakenly entered my birthdate which made me appear under 13. I am currently 15 (turning 16 soon). The account was actually created in [redacted] when I was 11 years old. Twitter requested information from my guardians and a birth certificate, which I provided, but it's in Bulgarian, causing a language barrier. However, at 15, I believe this should not be necessary. From [redacted] to [redacted], my parents were aware of the account, which I didn't even use much. Twitter has not resolved the issue and I need my account back urgently as I have many friends and around [redacted] mutuals on the platform whom I care about. I hope Twitter can assist me in recovering my account promptly.
Reported by GetHuman-yoanaabr on Monday, April 15, 2019 4:30 PM
I wish to discuss the recent issues surrounding the two new members of the Democratic Party who have been vocal on topics they may not be well-versed in. I am a strong supporter of President Trump and his efforts to educate these individuals who are new to politics. It is concerning to see their lack of experience potentially leading to negative consequences for their careers. I hope they will appreciate the opportunities America has provided them, rather than resorting to undesirable means of earning a living. I commend President Trump for addressing their backgrounds and entry into the country, as there are many highly educated American citizens who could better represent their constituents.
Reported by GetHuman2749523 on Monday, April 15, 2019 6:40 PM
My tweet was wrongly reported as hate speech, leading to my account suspension. I believe implementing improved tweet verifications at Twitter would prevent these occurrences. It's frustrating as it's not the first time this has happened to me. Kids these days seem to know that they can easily report tweets with swear words to target individuals they dislike. Consequently, accounts get locked or suspended without actually engaging in harassment or hate speech. This situation is highly inconvenient and needs to be addressed by the platform.
Reported by GetHuman2751307 on Monday, April 15, 2019 9:16 PM
I made a Twitter account when I was under thirteen, and it got locked. Now that I am over thirteen, I tried to log in, but it's still showing as locked. When I attempted to recover the account, I mistakenly clicked on the wrong option. Now it won't allow me to select the correct one.
Reported by GetHuman-noaheldi on Tuesday, April 16, 2019 2:13 AM
Hello, my friends' Twitter account (@AbbiPulling) has recently been suspended because it was created when she was under the age of 13. I initially opened and managed the account for her until last year. Twitter requested confirmation that I managed the account for her, which I provided. However, they claimed the form I submitted was illegible. After resubmitting it, they gave the same feedback. Twitter mentioned they would remove any tweets made by Abbi when she was under 13. Abbi was likely only underage for a month when the account was created. She is pursuing a career in Motorsport and her Twitter account was valuable for networking and building her professional profile. We are hopeful that Twitter can reconsider and reinstate her account to support her endeavors.
Reported by GetHuman2755673 on Tuesday, April 16, 2019 2:17 PM
My account was locked on 4/11/19 due to suspicious activity, and I was asked to reset my password. Unfortunately, it seems that my phone number was removed from @YOONGIBUCKET as a result of this security breach. This has made it impossible for me to use the self-service SMS password recovery option, as @YOONGIBUCKET does not have an attached email address. I have been trying to resolve this issue through email ticketing support for five days, but so far, they have been unable to help due to the missing phone number caused by the hack. The correct phone number linked to @YOONGIBUCKET is [redacted]. I kindly request assistance in unlocking my account @YOONGIBUCKET so I can regain access, reset my password, and secure my account against future breaches.
Reported by GetHuman-mdarne on Tuesday, April 16, 2019 4:55 PM
I recently had a disagreement on Twitter that resulted in my account being suspended. The individual I argued with called me a derogatory term, prompting me to respond with a comment that the person felt was racist. I referred to them as "monkey" based on their behavior rather than their race, as their profile picture was a video game character. Unfortunately, the person and those who supported them reported my tweet, leading to my account being permanently suspended. My main concern is getting my Twitter account reinstated, as I believe my comment was not racially motivated.
Reported by GetHuman-bilalnaj on Wednesday, April 17, 2019 12:14 AM
I have had my account since [redacted]. In [redacted], I tweeted at Sarah Silverman asking her to pay for my ticket in exchange for helping her move. My tweet was deleted. Recently, on April 6th, I was banned for calling someone a derogatory term after they called me a name. I was upset because they were harassing Vic Mignogna, a voice actor I admire. I had only interacted with this person a few times and only used inappropriate language once. I believe a warning or suspension would have been more appropriate than a ban. I also used my Twitter account for DMs to help cheer up people with autism. My handle is @XenogearsFei.
Reported by GetHuman2759757 on Wednesday, April 17, 2019 9:49 AM

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