eBay Customer Service Issues

Dear eBay Support Team, I have been waiting for three weeks now with no resolution in sight. Despite being promised a response within three days, I have yet to receive any assistance. The excuse of not working on weekends is unacceptable. If you can arrange for a collection in one day, then why can't you provide the missing parts on the same day? The product was supposed to be posted today, yet I still haven't received it. The lack of pleasant customer service and continuous excuses are disappointing. I discovered missing parts after setting up the product, notified the company, and was assured of speedy delivery, yet it hasn't arrived. After being given multiple deadlines that were not met, my frustration has only grown. I feel like I am not being taken seriously, and the service I am receiving is subpar. The delays in sending out the missing parts and processing my refund feel intentional. I am dissatisfied with this experience and will not recommend this company to others. I am disappointed in eBay's handling of this matter. Is this the standard of service you uphold? If you wish to discuss this further, you can reach me at +[redacted]50. Regards, Shaun

I am confused by the $12.04 charge on my inactive ad. To resolve this issue, I want to pay it and close the account quickly. However, when I tried to make a one-time payment using my usual credit card, the system would not accept it, stating I had exceeded the maximum failed attempts. I even contacted an agent who directed me to call 1-[redacted], but they said my account has been sent to a collection agency without providing any details. I urgently need assistance to resolve this matter promptly. Account: protteveel Name: Philippus (Percy) Rotteveel Email: [redacted] Phone: 1-[redacted]

I bought an item in March [redacted], but it didn't fit my vehicle's part. I returned the driver side mirror cap soon after receiving it, but I haven't received my refund yet. When I contact the company, they redirect me to eBay. I need my refund promptly back on my bank card. It's been six months since I returned the item, and I've been patient enough. eBay should reimburse me as I returned it within the first 30 days. Please expedite the process and put the money owed back onto my card.

I placed an order on August 31, and on September 7, the USPS tracking only showed the label created. I reached out to the seller to inquire about the shipment status, as I had paid $15.50 for shipping and expected a faster service. The seller's response was defensive, blaming the post office. They offered a return, which I accepted due to their tone and excessive messaging. Despite the seller's promise to accept the return, they proceeded to create unnecessary tension by claiming precautions and taking a self-righteous stance. I decided to reject the package before it reached me and initiated a chargeback through my bank to dispute the transaction. Even after I expressed my dissatisfaction and contacted eBay to intervene, the seller continued to send messages with accusations and unwanted communication. I believe the resolution lies between my bank and me, and the seller's interference is unwarranted. My bank issued a temporary full refund as they investigate the situation, with the assurance that any necessary adjustments will be made. The seller's persistent attempts to engage despite my disinterest have made the situation challenging to resolve.

Hello, I am seeking assistance with my restricted and suspended eBay account. I recently encountered this issue due to below standard selling, which I believe was not entirely my fault. I was making efforts to sell despite facing challenges. Additionally, there were outstanding fees I was working to address. My physical health condition and disability limit my ability to work, making me rely on eBay. I am experiencing significant setbacks without access to my eBay account. I am eager to rectify the situation, clear my dues, resume selling, and fulfill orders. I am open to any guidance on how I can restore my account and restart with a clean slate. Your support in this matter would be greatly appreciated. Thank you for your assistance.

Subject: Need Tracking Number for eBay Order Hello Customer Help Service, I hope this message finds you well. I recently made a purchase on eBay for two items but I am missing the tracking numbers. I have received an email confirming my order details with the "Order Number" and "Item ID" listed, but the tracking information is missing. The details of my orders are as follows: 1) Product: Rock Hard #1 Penis Enlarger Order Number: 22-07[redacted]7 Item ID: [redacted]42 Seller: bc4brian ([redacted]) 2) Product: Penis Enlarger Oil Cream Order Number: 24-07[redacted]8 Item ID: [redacted]84 Seller: ego5792 ([redacted]) I am in need of these products to address my long-standing ED concerns. Your assistance in providing the tracking numbers would be greatly appreciated. Thank you for your help and attention to this matter. Warm regards, Raymund C

Dear Device Deal Customer Support, I am writing to express my dissatisfaction with the recent transaction I made. I purchased an item under the impression that it would be shipped without any additional charges. However, I was informed later that there is an extra AU$[redacted] fee due to the item's oversized nature. I would like to cancel this order as I was not made aware of this additional cost beforehand. Please issue a full refund for the purchase. I appreciate your prompt attention to this matter. Sincerely, [Initials]

I purchased a Soft Surroundings dress from Brande5979 for $60 on September 3. The dress, which arrived with a tracking number provided by Brande5979, came directly from Soft Surroundings with a stated total cost of $[redacted].90 ($[redacted] plus $25.90). Even though the charge does not appear on my card, there is a pending charge of $[redacted].54 from Soft Surroundings that they have no record of. They claim the order was for an overnight express shipment, but I have no record of placing such an order. I have disputed the mysterious charge and my bank suggested closing my current credit card and getting a new one, which I am in the process of doing. I suspect a connection between Brande5979, as they are a new eBay user with no ratings, and this situation. Soft Surroundings mentioned they do not have any eBay accounts, further adding to my concern.

Hello, I recently ordered 2 pairs of shoes but only received 1 pair. I returned the pair I received, but I never got the second pair or a refund. I've tried resolving this through eBay help with no luck. I'm hoping for assistance in getting a refund for both the shoes and shipping costs. Thank you, J. Barton.

My company ordered a rim (eBay item # [redacted]44) for a [redacted] Lincoln MKX. The manufacturer indicated there is only one rim for this vehicle. The rim we received matched in size and design but was a different color. Upon return, the reason for return was not listed, so I selected the closest option available. The seller promptly refunded the rim cost but not the shipping cost, citing the reason marked was not eligible for return shipping reimbursement. Despite several contacts with customer service being assured eBay would resolve it, over two months have passed with no resolution. I am seeking to escalate this with a live customer service Manager. The shipping cost totaled $49.97, and I have followed eBay's chat support instructions with transcripts available.

I purchased a set of 4 new tires, but received 2 33-inch tires that are incorrect and 2 35-inch tires that are the correct size. I only want to return the 2 wrong tires for the correct ones because I need them. I contacted the seller, who initially said they would resolve the issue, but now they are requesting all 4 tires to be returned for a refund. I cannot communicate with anyone at the company, and I urgently need the right tires. I am struggling with back issues and cannot lift the tires for return. This situation is frustrating, and in the future, I will choose to shop on Amazon for better service.

I've been trying to get in touch by phone, but all I get is a complete runaround. This is my first experience with eBay and it will be my last. I ordered item #[redacted]00 on September 4 and paid $[redacted].93 through PayPal. The seller, Lindyloo-US, contacted me saying the item couldn't be shipped due to being unattachable. Meanwhile, I need to purchase another item, but PayPal says I can't get a refund for 90 days. On your site, all I see is that the item is pending cancellation. This situation is unacceptable. I need to buy another item, but I can't even reach out to anyone at eBay for assistance. Every number I call just directs me to your website, and I can't seem to make any progress.

I've been a dedicated Ebay user for over two decades, both buying and occasionally selling items. A few months back, my account was unexpectedly suspended without a clear explanation from Ebay. Since then, I've shifted my shopping activities to Amazon, where I've been a customer for nearly as long. While Amazon offers a wide selection, I still prefer Ebay for unique items and better prices. I'm reaching out to request a thorough review of my suspended Ebay account with hopes of having it reinstated promptly.

I have encountered two issues that require attention. Firstly, an antique clock that I purchased has not been shipped, and attempts to contact the seller have been unsuccessful. The seller only communicated once at the beginning, inquiring about shipping costs which have already been paid. I suspect a potential scam and would like a resolution regarding the item or a refund. This situation appears to involve racketeering and misuse of federal services through the mail and eBay platform. Secondly, my eBay account has been unexpectedly placed on hold, and despite consulting with an eBay manager who was unable to provide clarity on the matter, the hold remains in place. As a result, I have received negative reviews due to the inability to finalize purchases. eBay's intervention is required to communicate with affected sellers and clarify that the issue stems from the account hold, not from my actions. I am willing to settle outstanding payments once this matter is resolved.

I sent a framed print via UPS, but it arrived damaged. I refunded the buyer and need to file an insurance claim. The process is challenging as the website freezes, making it hard to connect with customer service. I've been unsuccessful in reaching a human representative at UPS. Any assistance or a phone number to speak to a person at UPS would greatly help me resolve this issue.

I received an email claiming to be from eBay about a purchase I didn't authorize. They provided a phone number, 1[redacted], for follow-up. I checked my eBay messages and didn't find this email. It seems fraudulent. The email describes an iPhone Pro Max 128GB for $[redacted].71 that will be charged to my credit card within 24-48 hours. Please advise.

I have been a member since [redacted] with the user name tombstone2016 and over 2,[redacted] positive feedback. However, my account shows a different username, laadc-75, instead of mine, which has been causing issues for months. I have tried contacting eBay, but no one has been able to assist me. I desperately need to remove the incorrect username and use my original one. My seller information is accurate, but the username is wrong. I have items to sell, but this issue is preventing me from doing so. Kindly review my feedback, which is all positive. I am 71 years old and in a challenging situation as my wife is battling cancer. I would appreciate it if this matter could be resolved promptly. Thank you, Larry Adcock.

I ordered item order#11-07[redacted]6 on June 21, [redacted]. The item cost $[redacted].00, with a $[redacted].00 shipping fee and $[redacted].15 sales tax, totaling $[redacted].15. I provided my phone number for contact, but all communication was through eBay. The seller mentioned shipping issues and assured me they would deliver, but after almost 3 months, I cannot reach them through eBay. I have been trying to resolve the issue through eBay's system without success. I need the seller's details to take legal action for a refund. Additionally, I believe I am owed a refund on the sales tax by eBay as I never received the item. It is frustrating that eBay's automated system makes it impossible to speak to a real person, leaving buyers unsupported.

I have tried reaching out to the seller regarding the item [redacted]23, but unfortunately, I have not received a response to my inquiry about the width of the ramp. It is crucial for me to know this information before making a purchase, especially since returns are not accepted. I am eager to buy the ramp, but the uncertainty about its dimensions is holding me back. I am hoping for a resolution to this matter soon. Thank you.

I purchased a tattoo kit for over $[redacted]. I was informed it would come in two separate packages. The first package arrived with some items, but the main tattoo kit was missing. Despite being told that they were working on it and contacting the company, the issue was never resolved. Now, the website is no longer accessible. I would like a refund for the undelivered item. Thank you. I can provide copies of the communication with them.