Facebook Customer Service Issues

Archive 1387

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1387. It includes a selection of 20 issue(s) reported December 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, My personal Facebook account has been temporarily disabled. I have been unable to access my account even though I adhere to Facebook's social guidelines and do not post any inappropriate content. My personal data is stored in this account, and I kindly request the account to be recovered. Thank you, Ashat V.
Reported by GetHuman5552020 on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٥:٤٧
I believe my account has been compromised. On Friday night, while I was asleep, an unauthorized person accessed my Facebook account and changed the primary email address. This prevents me from resetting my password as I cannot receive the information at my primary email as it has been altered. A new unfamiliar email address has been added to my account. I received an email at my original email address asking me to verify the change. I followed the instructions to reset my password, but it prompted me to use a third-party code generator for authorization, for which I couldn't locate the code. During my attempts, the hacker managed to add another unfamiliar email address, and now I'm completely locked out of my account. I urgently require assistance to regain access and secure my Facebook account. I am willing to provide any necessary proof of identity to resolve this issue promptly. Sincerely, Jason
Reported by GetHuman5552071 on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٦:٠١
I got kicked off Facebook for jokingly mentioning "Joe and the hoe." It's frustrating how they're quick to punish me for small things. Don't they realize freedom of speech applies to everyone? If they're going to stick to this 30-day ban, I'll have to delete my account. Lots of people are switching to MeWe due to Facebook's treatment of Conservatives. Imagine if all conservatives left Facebook? Their bias is disappointing. But they'll get what's coming to them. Linda Shorey Wilbur.
Reported by GetHuman-vcrlaw on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٧:١٩
Hello, I have noticed that several reviews from our clients were submitted on our company's Facebook page but have not been showing up. Even though reviews are allowed on our page, the new ones seem to be missing. Is there a way to fix this issue? Also, is it possible for you to recover those missing reviews? Thank you for assisting with this matter. Regards, Ryan A. IT Managed Services Intern & Marketing Associate Radiance Systems @radiancesys
Reported by GetHuman5552604 on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٧:٤٧
Last Friday, my Facebook page was hacked, and I've been trying to recover it with no success. Despite reaching out to Facebook support multiple times since then, I haven't received any responses. I'm a disabled Vietnam veteran, and I kindly ask for assistance in getting my account back with all of my contacts and photos. Thank you. - Kevin Austin
Reported by GetHuman5552611 on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٧:٤٩
Dear Facebook Help Team, I am writing to inform you that my personal Facebook account was disabled in error. I may have inadvertently violated the platform's policies, as I did not review them thoroughly beforehand. I apologize for any oversight on my part. I kindly request your assistance in reactivating my account and removing any posts that may have violated the policies. I assure you that I will adhere to the rules moving forward and would appreciate more information regarding the updated Facebook policies. Thank you, Bagher Rezai
Reported by GetHuman-bagherre on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٧:٥٨
I recently discovered that a friend of mine on Facebook, Cheryl L., who resides in rural Washington, seems to have been hacked. It was brought to my attention that someone claiming to be her contacted me last night stating she would be receiving a $15,[redacted] check from the International Monetary Fund for Covid relief. Naturally skeptical, I investigated further and found that the number provided was not linked to any known name or address in the country. This incident serves as a warning that Facebook and Messenger accounts are being targeted for hacking. Thank you for your attention to this matter.
Reported by GetHuman-dkjb on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٨:٢٩
My Facebook account was closed recently when I tried to change my password. I received a message mentioning that I didn't follow the social guidelines. I have been a member of Facebook for around 20 years and would like to recover my page. The account seems to have been hacked as my friends have been getting messages claiming I won $30,[redacted], which I did not send. It's upsetting that my account was closed without a clear reason. I hope you can investigate this matter and provide some clarity. I have sentimental photos on my page, including those of my late wife, that I would be devastated to lose. Thank you for your attention to this issue, and I am hopeful for a prompt response. - J. Caruso
Reported by GetHuman5552860 on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٨:٣٧
Hello, I recently logged out of my Facebook account with the correct password that I stored securely. However, when I tried to log back in, it said my password was incorrect. Despite trying to receive a reset code on my phone linked to the account, I haven't been receiving any codes. As this account is crucial for my business, I urgently need to regain access. Your assistance in receiving a reset code would be greatly appreciated.
Reported by GetHuman-primopri on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٩:١٥
I am trying to access my Facebook page. I have attempted the "forgot password" process, but I am not receiving the ID code at my email address ([redacted]). I have not been able to receive the code through other methods like text or phone. If I create a new account, will I be able to merge it with my old account? This is my second time using this platform, please assist.
Reported by GetHuman5553079 on الإثنين ١٤ ديسمبر ٢٠٢٠ ١٩:٢٤
I am having trouble accessing our organization's Facebook page due to a forgotten password. Although I can log in with my personal account, some features require the organization's login. When attempting to reset the password, the reset email shows two email addresses combined into one, preventing me from receiving the authorization code. It appears that when the password was set, someone mistakenly inputted two email addresses into one box in the settings. As an administrator, I have tried to edit this information from my account, but I cannot find a way to access it.
Reported by GetHuman-awhcs on الإثنين ١٤ ديسمبر ٢٠٢٠ ٢٠:٠٥
My account was compromised about a week ago. I completed the identity verification process, and was informed that I would receive an update via email after their review. It has now been over a week, and I am still waiting. The holiday season is here, and my family is sharing photos and videos that I am missing out on. I feel frustrated that someone intruded into my account. I am eager to regain access to my account and prefer not to create a new one due to the hack.
Reported by GetHuman-dbritos on الإثنين ١٤ ديسمبر ٢٠٢٠ ٢٠:٠٨
I recently received an email notification from Facebook alerting me that someone attempted to log into my account from different locations. Despite changing my password multiple times, I faced issues accessing my account afterward. Facebook sent a verification code to the wrong email address, preventing me from logging in. I believe my account was hacked, and I'm hoping for assistance in restoring access. I provided a scanned copy of my driver's license as identification but have not yet received a response. My Facebook account is under the name Phyllis Ann Peasinger Kohl Portland, and I reside in Bellevue, Nebraska. Please help me resolve this issue.
Reported by GetHuman-pportla on الإثنين ١٤ ديسمبر ٢٠٢٠ ٢٢:٠٠
I have once again been blocked on Facebook for 30 days because I responded to a troll who disrespected a long-time friend and respected member of the Native community. This individual provoked an argument and then reported me when I defended myself. Facebook's automatic response to these situations is unfair and one-sided. They block the person who responds without investigating the situation further. I am frustrated with this biased behavior. The troll's name was Christine Wheeler, and I plan to take legal action against Facebook for harassment. My valid argument can easily be proven.
Reported by GetHuman5553740 on الإثنين ١٤ ديسمبر ٢٠٢٠ ٢٢:٠١
I'm having trouble accessing my account. I'm not sure why it was disabled. I believe it might have been a mistake. Facebook sent a code to my phone for verification and then requested my ID. After that, I received a message mentioning that due to the coronavirus situation, there could be delays in reviewing my account. It feels unjust that my account was disabled due to a possible error and Facebook's limitations in reviewing accounts during this time.
Reported by GetHuman-salmitta on الإثنين ١٤ ديسمبر ٢٠٢٠ ٢٢:٣٤
My Facebook account got hacked about two weeks ago. The hacker changed the password, email, and added two-step authentication. I regained control by changing the password and email, but I'm stuck at the two-step authentication code step. I can't access my account, and the hacker can't either. I've been struggling to find a solution on my own. I really need help to access my account so I can disable the two-step authentication and prevent this from happening again.
Reported by GetHuman5553900 on الإثنين ١٤ ديسمبر ٢٠٢٠ ٢٢:٤٥
Hello, I need assistance with my ad account that was unexpectedly banned. Our ads have always followed Facebook's policies, and we have not received any complaints or violations. We are uncertain why this action was taken and after inquiring, we have not received a clear explanation. We are seeking guidance on what prompted the ban and any steps we can take to rectify the situation. Thank you for your support.
Reported by GetHuman-ramedeco on الثلاثاء ١٥ ديسمبر ٢٠٢٠ ٠٢:٢٢
A few weeks back, I received an email from Facebook informing me that someone from another state attempted to access my account during the night. Upon reading the email, I promptly changed my password. Currently, I am unable to access my account due to the 2-factor authentication that I believe the hacker put in place. Despite receiving notifications about friends' birthdays, missed activities, and other notifications from Facebook, I am unable to log in without the required 2-factor code.
Reported by GetHuman5468256 on الثلاثاء ١٥ ديسمبر ٢٠٢٠ ٠٢:٣٠
My account got disabled because of a birthdate error. I sent the required ID twice as requested, but my account is still locked as Facebook claims they couldn't verify my age. The ID I provided clearly shows my birthdate, and my post history indicates I'm old enough, considering I must have been at least one year old when I joined. I got a notification warning that my account would be permanently disabled if I didn't log in, but I can't access my account due to Facebook locking it.
Reported by GetHuman-calmndra on الثلاثاء ١٥ ديسمبر ٢٠٢٠ ٠٤:٤٩
I forgot my Facebook account password and tried to recover it, but the only option available is through an old Yahoo email that I no longer remember the password for. I have added my phone number to my Facebook account, and I can search for my account using it, but there is no option to receive an OTP on my phone. I need help on how to recover my account and log back in.
Reported by GetHuman5554648 on الثلاثاء ١٥ ديسمبر ٢٠٢٠ ٠٥:٣٤

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