Wizz Air Customer Service Issues

Subject: Cancellation Request for Booking Ref: NEJVYW Dear Team, I reached out earlier via phone and again this evening trying to cancel a booking for Rachel Kirsch, Pamela Anderson, and myself due to London being placed in tier 4. I encountered difficulties canceling online as the website did not allow me to proceed. Following advice from your customer service representative, Lisa, I have attached a screenshot for your reference. Can you kindly confirm the cancellation of my booking at your earliest convenience? Thank you. Best regards, John E.

Subject: Assistance Needed for Changing Flight Date Dear Sir/Madam, I am writing to seek your assistance regarding my Wizz Air booking with electronic invoice BWUK-[redacted] / EIWUQH. My name is Edit Csibi, and I have a flight booked for December 28 from London Luton to Targu-Mures. Due to the recent closure of borders between the UK and the destination country because of the new strain of the coronavirus, I urgently need to change my flight date to after January 5, [redacted], maintaining the same route and destination. My family matters require me to reach the destination, and I kindly ask for your understanding and support in facilitating this change. Thank you for your attention and assistance. Sincerely, E. Csibi Your upcoming flight details: Date: December 28 Route: London Luton – Targu Mures Flight: Wizz Air W6 [redacted] departing at 16:35

I am seeking assistance with a refund for my flight on July 22, [redacted], from Luton to Tenerife. The flight number was W68129, and it was booked through Love Holidays with the reference number LOV[redacted]U. My fellow travelers were Jade R., Aiysha L., and Lamont A. R. Love Holidays advised me to claim the refund from you directly. I tried multiple times to fill out the claim form, but encountered issues. Initially, I was unable to complete the form, and now it prompts me to log into my Wizzair account, which I am unable to access. I attempted to reset my password without success. Could you please provide guidance on submitting a claim for the flight refund, as Love Holidays requires this step before issuing a refund? Thank you, Yvonne L.

I received my Wizz Air voucher almost a year ago, right before the pandemic started. Due to the ongoing situation with the coronavirus outbreak, I haven't had the chance to use it yet. The expiration date on my voucher is coming up on February 6, and considering the current circumstances surrounding the virus, I don't foresee being able to utilize the voucher anytime soon. I was wondering if there is any way to extend the expiration date on my gift card. Thank you.

Hello, I am inquiring about the current status of flights between Poland and the UK during these challenging times. Due to a cancellation by another airline, my rebooked flight is not until January 7th, which is too far out for me to wait. I have seen a flight available on December 30th through Wizz Air, but I need confirmation that it will indeed operate before making any bookings. Thank you. Kinga

Is it possible for my 15-year-old son to fly from Luton to Bacau, Romania, using his Romanian passport and ID while residing in England? Additionally, if I travel to Romania, will I need to self-isolate? Must I self-isolate if I take a COVID test in Luton or Romania? What are the requirements upon returning to England after a 48-hour stay in Romania?

Hello, I am Artenisa Z., a loyal customer of Wizz Air. I have a flight booked for tomorrow, December 30th, with the confirmation code FG9SRA, flight number W66612 from Berlin Brandenburg Airport to Tirana. Additionally, I have a return flight booked for January 23, [redacted], with the confirmation code T9C67V, flight number W63841 from Tirana to Dortmund. Regrettably, I am experiencing flu-like symptoms such as a high temperature, cough, and fatigue. Given the current circumstances and the potential risk of COVID-19, I have decided it's best to stay home. I have been attempting to reach out to you without success. Could you assist me with a refund for my booking or provide an alternative flight option? I want to ensure I don't lose my money and avoid possibly infecting others. Your help with this matter would be greatly appreciated. Thank you in advance.

Happy New Year! I'm Bilyana Mitova, and I made a reservation yesterday for a ticket from Eindhoven, Netherlands to Sofia, Bulgaria. Today, I completed the payment through my Rabobank account, but I have not yet received the confirmation. I understand there may be a 5-day waiting period, but it's crucial for me to travel on the specified date due to an operation. I followed the payment instructions from the email but made the payment directly through my bank, not through the Wizz website where I couldn't find the "book" option. Could you please verify if the booking process went smoothly or provide guidance on what to do next? I've gone through all the FAQs. The payment was made through my bank app Rabobank using the following details: Account number: GB31 CITI 1[redacted] [redacted] 58, Description: XE2PNZ, Name: Wizz Air Hungary Kft. Thank you in advance, and I wish you a wonderful year ahead! 🙏

My plan got canceled, and I need some information about the process. I received this message two days ago: "Please be informed that the exact reason for the delay of flight W6 [redacted] on the GOT-BUD route on December 22, [redacted], is currently undetermined, and the collection of information related to the incident is still ongoing." I replied to this and received a message asking for missing details. In my response, I stated that I do not want vouchers for small amounts for snacks but would like to claim compensation for the canceled flights listed on the Wizz Air website. Please provide me with feedback, at least to confirm that my request is being processed, and I would appreciate some basic information about the progress.

Hello, I booked a flight from London to Bratislava two years ago for the 9th of March, [redacted] at 17:40 (UD4I8T). I received the itinerary on the 13th of December, [redacted]. After a few days, I had to cancel the ticket and the refund was processed to my Wizz Air account. The issue I am facing now is that the credit is time-limited, but I can't access the details even though I still have the credit until probably the 9th of March, [redacted]. I have tried to use the credit to purchase a new flight ticket, but I couldn't find the option to utilize the credit for payment. I also attempted to request a refund to my bank, but I encountered difficulties providing the necessary personal and flight details. Despite multiple tries, I keep receiving session timeout errors preventing me from completing the process. I appreciate any assistance you can provide.

Hello Wizzair Customer Service, I recently paid a penalty of [redacted]€ for failing to complete online check-in. Unfortunately, I was unable to make the payment online due to my mobile phone and bank card being stolen during an incident on 4 July. I have attached the necessary documentation, including a police report of the theft. I want to clarify that without my bank card, I could not make any online payments until a new card was issued, which took over 5 working days. Additionally, I contacted your customer service the day before my flight and was informed that I could pay for the seats at the airport. Given these circumstances, I believe it is unfair to impose a penalty that exceeds the cost of my flight. I kindly request a review of my case taking into account the proof provided. Thank you for your consideration, Haidy

I have been attempting to contact Wizz Air regarding a cancelled flight (EJFU4R). Despite multiple attempts, I have been unsuccessful in reaching them through phone calls. Upon requesting a refund on January 29th, I was informed that it would be processed within 72 hours, but it has now been [redacted] working hours and I have yet to see the refund in my Wizz Account. Unfortunately, I am currently in Italy and unable to visit the airport in person. My efforts to reach them via phone in Italy and the UK have been fruitless. In contrast, Easy Jet promptly addressed my concerns over the phone. I urgently require my refund as it is already significantly delayed. Any assistance in expediting this process would be greatly appreciated. Thank you, Rodrigo F. de Oliveira

Dear Wizz Air team, I am writing to request your assistance regarding a flight booking made in error under the name Olta Dajlani, Booking ZI1UMN, Flight W66612 from Berlin to Tirana on February 28th. I mistakenly chose bank transfer as the payment method, realizing that the bank was outside the EU, incurring additional transfer costs. I did not proceed with the transfer as I intended to book with a different payment method. Despite the notice of cancellation after 24 hours, the booking remains active. I kindly ask for your help in canceling this reservation so that I can rebook at a later date with a different payment method. I appreciate your prompt attention to this matter. Best regards,

I purchased flights for three individuals, but I did not receive any reservations even though I was charged for them. During checkout, I received an error message regarding my credit card. I then tried again with a different credit card, and the transaction was successful. However, the first credit card that was declined is still being charged, and the reservations are still missing. I am requesting a refund or voucher for this issue. Thank you.

Hello, I recently booked a flight from Sofia to Varna and later decided to change it to a different date. However, I expected a refund for the price difference between the two flights but was charged a spoilage fee that I wasn't informed about during the change. I tried contacting Wizzair's call desk in the UK and Bulgaria but was on hold for an hour without any response. I hope to resolve this issue promptly as I enjoy using Wizzair and would like to continue utilizing your services. I am seeking a refund of 59 BGN. Thank you, Alina F.

Hello, I need to arrange a trip for a colleague from Bergamo to Bucharest, departing on 1/03 and returning on 5/03. The person recently recovered from Covid-19 and has met all the necessary health requirements to return to work. We are traveling for business purposes as we have offices in both countries. I understand the regulations for the return journey, but I need clarification on the entry requirements for Romania. Could you please provide me with the necessary steps to ensure a smooth entry into the country? Also, I would like to know if we need to translate the certificates of both positive and negative Covid-19 test results. Is it mandatory to have a new test done within 48 hours before departure? Looking forward to your guidance. Best regards, Francesca Cioffi

I made a holiday package booking with LOVE HOLIDAY, but due to Covid, my flights to Cyprus have been affected by the government guidelines mandating both vaccine doses for travel. We won't have our first vaccine until October, delaying our travel plans. I'd like to change the flight dates to the same time next year in [redacted]. However, Wizz Air is asking for a £30 charge per person, and as there are 8 of us, the cost seems unjust as this situation is out of our control. If they won't waive the fee, I'll need a full refund due to the unavoidable circumstances. I prefer not to accept Wizz Air credits. Due to high call charges, I kindly request Love Holiday to assist via email at [redacted] Flight Reference: I95QQV Outbound: 30-06-[redacted] Return: 10-07-[redacted]

Hello, I recently booked a flight for April 2, [redacted], but the company changed the date to April 1. When trying to confirm if this revised date suits me, I encountered an issue with selecting seats, causing me stress as I had originally paid for specific seats. Despite attempting to address this for the past two weeks, I am unable to resolve it. My booking number is EBH34M. I am concerned about whether the flight for April 1 is confirmed and if I will still have the seats I had initially chosen. The message stating the original seat selection wasn't automatically assigned has added to my confusion. I would appreciate any assistance with this matter.

I require assistance regarding my recent flight booking for medical treatment in the UK. Unfortunately, I was not permitted to board the flight as I did not have a prior medical appointment arranged. Despite attempting to schedule one online, I could not do so in time and missed my flight. Having already rescheduled my flight twice due to pandemic restrictions, I am now facing financial constraints preventing me from rebooking or affording another COVID-19 test. I kindly request to utilize the payment made to secure a seat on a different flight. I suffer from DVT (Deep Vein Thrombophlebitis) and urgently need to return to my country for medical care, as I am unable to continue my medication. The consequences of untreated blood clots could be severe, including the risk of a stroke. I hope for your understanding and support in this critical situation. Initials: R.I. Flight Details: Via W6 [redacted] on Mar 26th at 17:55 Booking Reference: CKZFYE

I purchased a ticket for my girlfriend, Lidia Tyshkevich, to travel from St. Petersburg to London on Wizz Air UK Flight W98124 departing on April 19, [redacted], at 20:55 and arriving at London LTN at 22:25. The return flight was scheduled for April 21, [redacted], departing LTN at 06:55 and arriving at VKO Moscow at 12:40 on Wizz Air UK Flight W98125. Unfortunately, the return flight was canceled by Wizz Air. I would appreciate a full refund to my Visa card issued by Bank of America in the United States. I booked the ticket through the online travel agency KIWI. KIWI is not being cooperative in helping me obtain the refund. I am willing to provide my credit card information for the refund. Please let me know if there is any additional information required. Thank you for your assistance.